Questions & Answers

Q: QuestionWe just recently purchased the Samsung BESPOKE refrigerator. The technician that installed the water line connection lifted the refrigerator to pull forward by the doors while open instead of pulling it forward from the sides. Is that okay?

Asked 1 year ago by Amber.

• A:Answer Hi Amber, Here is the link on how to properly move the fridge. https://www.youtube.com/watch?v=36cNT7FWCNs Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147357999), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIce dispenser or water

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings! We are glad to answer your question about this Samsung refrigerator model. This refrigerator model is equipped with a Beverage Center. The Beverage Center has a water dispenser as well as an AutoFill Water Pitcher. The ice maker is located in the freezer compartment which can make both cubed and ice bites. This ice maker does not have a dispenser. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the requirements for water installation? My current refrigerator doesn't have a water hookup, but I would like to have one.

Asked 1 year ago by Installation.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, Here is the link to the user manual for the installation requirements for water hookup. Please see pages 32-33. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there Minimum warranty period on the appliances or need to choose the 3 year or 5 year

Asked 1 year ago by Vicky.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Vicky, The warranty for this fridge is 1 year for labor and parts. We also offer an extended warranty for this fridge. Should you interested in our extended warranty program, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147307320), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy don't you define "Bespoke?"

Asked 1 year ago by Bill.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Bill, Thank you for reaching out to us and sharing your thoughts regarding the definition of "Bespoke" in relation to our products. We understand that clarity is important when selecting the perfect appliance for your needs. In the context of our appliances, "Bespoke" signifies customization and a personal touch, allowing you to tailor features and design elements to suit your unique preferences and lifestyle. This means you can enjoy a product that is not only functional but also seamlessly integrates with your personal style and home décor. To help further with any specific questions or to explore more about our Bespoke offerings, please visit our detailed guide at the link below. Samsung Bespoke https://www.samsung.com/us/home-appliances/bespoke/refrigerators/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147214467) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow can I adjust the freezer temp?

Asked 1 year ago by Ed1939.

• A:Answer From the phone app or press and hold the lock button for 3 seconds until the lock goes away then hold the freezer button in until it starts changing temperatures.

  Answered 1 year ago by Bruce

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Q: QuestionDoes this support alexa?

Asked 1 year ago by BBYCustomer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer thank you for your message. it supports alexa and siri and google voice

  Answered 1 year ago by bob5433

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Q: QuestionSo I have to go behind the fridge to turn off the water supply andthe fridge doesnt have wheels. What idiot designed this fridge?

Asked 1 year ago by waterfilter.

• A:Answer Hi there, Yes, the fridge needs to be moved so you can turn off the water supply located at the back. This fridge has wheels or casters, so you can move it forward and backward. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionThe water filter reset will not work no matter how long I hold the button and continues to flash it doesn’t appear any of the buttons on the internal fridge are functioning to the touch. How can I trouble shoot this?

Asked 1 year ago by Filter.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer i am sorry you are having issues. please refer to the owners manual at your convenience. under section 5.3 in chapter 5 there is a section that covers water filter reset. Thank you for choosing Samsung and have a great day.

  Answered 1 year ago by bob5433

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Q: QuestionCan I operate this fridge also in Europe with 220v? And also in the US for 110v ?

Asked 1 year ago by Voltage.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I am sorry that but you cannot operate this machine on 220V without voiding the warranty.

  Answered 1 year ago by bob5433

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Q: QuestionI’m trying to check to see if the water filter is working but I can’t seem to pull it out. Why is it so difficult? I have a water purity test sensor that indicates the water and ice cubes are extremely FULL of impurities compared to bottled and tap water.

Asked 1 year ago by Kiowarain.

• A:Answer I am sorry you are having problems with your samsung water filter. It should not be difficult to remove. Please refer to owners manual for directions. if you cannot remove, please call us so that we may send out a tech to fix the issue. its free of charge

  Answered 1 year ago by bob5433

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Q: QuestionCan you change the filter without shutting off the water supply to the refrigerator? The manual says to shut it off, but I haven't had to do this with other brands.

Asked 1 year ago by Justin.

• A:Answer sure. there's a valve seal that keeps the water from spitting out when you pull the filter. it should do it automatically. if not, pull the seal down before removing filter and it should block any water from leaking out while you switch filters good luck

  Answered 1 year ago by bob5433

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Q: QuestionI just installed the refrigerator and read lots about the left door with beverage center not staying open..,. Well great thing ours does However, the right side does not and have been adjusting the lower leg as people advise.... What else can i check

Asked 2 years ago by NILAYJT.

• A:Answer Hi there, If the fridge does not stay open, below is a link to leveling the refrigerator. Please watch the full video, follow the steps, and click the hyperlinks for further help. How to level your Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00062321/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146622678 to help our team pull up your information. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionCan anyone provide the height (from the floor) of the bottom and then middle doors? Basically I’m trying to determine how those will line up with my countertops. Thanks.

Asked 2 years ago by ChicagoMan.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, We appreciate you asking regarding the refrigerator's measurement. We would love to speak to yo directly to further discuss your question regarding the refrigerator's height from the bottom to the middle door. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146491713, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionMy freezer is having an excess buildup of frost specifically on the right hand side of the top shelf. What can I do to fix this?

Asked 2 years ago by Frost.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Make sure that there are no food or containers blocking the air vents and that the refrigerator doors are closed tightly and check doors seals.

  Answered 2 years ago by TechVerified Purchase

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Q: QuestionIs this fingerprint-resistant stainless steel?

Asked 2 years ago by Ang.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, Yes, this refrigerator has stainless steel fingerprint resistant. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, we have had our fridge for 9mths now and this is the second time that it just stops freezing and the ice starts to melt. We make sure that the drawer is always shut good. Has anyone else had this issue?

Asked 2 years ago by Fridge.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer 2 months

  Answered 2 years ago by JamesHVerified Purchase

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Q: QuestionWill the beverage center water dispenser (NOT the autofill pitcher) function with the right French door ajar?

Asked 2 years ago by Mick.

• A:Answer It will. We were surprised by this since our previous LG refrigerators did not.

  Answered 2 years ago by Anonymous

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Q: QuestionCan the refrigerator and freezer doors be locked when not in use? I am thinking of putting this in my motorhome to replace my current residential fridge but I don't want the doors to swing open when in motion.

Asked 2 years ago by Destined.

• A:Answer Greetings! No, this Samsung refrigerator model is not equipped with door locks. The lock feature on this refrigerator model is for the control panel to prevent accidental setting changes. Leo

  Answered 2 years ago by Samsung

  
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