Questions & Answers

Q: QuestionDoes this refrigerator have an alarm if the door is left open?

• A:Answer Yes, this refrigerator features a door-open alarm.

Q: QuestionCan I control the refrigerator using a smartphone app?

• A:Answer Yes, you can control the refrigerator using the Samsung SmartThings App.

Q: QuestionDoes this refrigerator have a quick access door?

• A:Answer Yes, this refrigerator has a quick access door.

Q: QuestionHow much ice does this refrigerator produce daily?

• A:Answer This refrigerator produces 5.3 pounds of ice daily.

Q: QuestionDoes this refrigerator filter water?

• A:Answer Yes, this refrigerator has water filtration.

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of tempered glass.

Q: QuestionCan I buy the fridge now, use it like normal, and add the panels at a later date?

Asked 3 years ago by Anonymous.

• A:Answer Yes ! My fridge is waiting for my panels to come in as I text this now , they are supposed to come in in the next few weeks but not having them on is not making any difference in the use of it , none at all !

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (10)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionWhat is the plastic grid above the dual ice drawers used for?

Asked 2 years ago by Anonymous.

• A:Answer It's just a cover and shields the ice from getting any contaminants drop on it. It slides back and fourth for easy access.

  Answered 2 years ago by DarrenRVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow do you open the doors without handles? I can not find a video that shows this.

Asked 3 years ago by Linda.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer There’s an indentation with an opener on the top of the door as well as the bottom of the door.

  Answered 3 years ago by LenaM

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI do not have a water hook up. Is it possible to remove the ice bins??

Asked 3 years ago by mac.

• A:Answer Yes it comes out.

  Answered 3 years ago by KathrynV

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes the ice scoop shown in the images come with the fridge?

Asked 2 years ago by FridgeBuyer.

• A:Answer Yes the ice scoop comes with the fridge. It should be taped to the ice drawer.

  Answered 2 years ago by ElaxVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHello, my fridge opening will hold this fridge. However, it’s the front door I’m concerned about getting it through. Our current fridge needed the doors removed to get it in. Can they remove the fridge doors to bring this fridge inside the door? Thanks

Asked 3 years ago by Thomask.

• A:Answer My front door was small standard size and although tight fit, they managed to get it through. I didn't watch but spoke over phone with delivery person and he told me he would remove a door.

  Answered 3 years ago by LauraWVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen it says „custom panel ready“ - does it actually come with panels or does it not?

Asked 3 years ago by Windlicht.

• A:Answer It does not come with panels , you have to order the glass panels separately, you pick the color or colors .

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is in the bottom? Is it a pullout freezer drawer?

Asked 3 years ago by dottyd.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The freezer is at the bottom and is a pullout two levels

  Answered 3 years ago by VonnieVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you stick refrigerator magnets to the front panel?

Asked 3 years ago by rayVmt.

• A:Answer Hi, Great question. We understand and appreciate your inquiry if the doors and side of the fridge are magnetic. Yes, the doors are magnetic. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes a new refrigerator come with a water filter?

Asked 3 years ago by Anonymous.

• A:Answer It does

  Answered 3 years ago by LenaMVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there an additional cost for the panels? If so, what is the cost?

Asked 3 years ago by Paul.

• A:Answer I paid $125 a panel

  Answered 3 years ago by Refrigerator

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDo the crisper drawers keep the vegetables and fruits fresh? I have a smaller Samsung now and my vegetables are wilted in a day or so.

Asked 9 months ago by Elisabeth.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Yes they do

  Answered 8 months ago by ThomasBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the water need to be shut off behind the fridge to replace the filter?

Asked 1 year ago by DebQ.

• A:Answer Hi DebQ, Yes, the water supply line should be shut off before the water filter is replaced. ^Rodel

  Answered 1 year ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)