Questions & Answers

Q: QuestionWhat is the plastic grid above the dual ice drawers used for?

Asked 1 year ago by Anonymous.

• A:Answer It's just a cover and shields the ice from getting any contaminants drop on it. It slides back and fourth for easy access.

  Answered 1 year ago by DarrenRVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionHow do you open the doors without handles? I can not find a video that shows this.

Asked 2 years ago by Linda.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer There’s an indentation with an opener on the top of the door as well as the bottom of the door.

  Answered 2 years ago by LenaM

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI do not have a water hook up. Is it possible to remove the ice bins??

Asked 3 years ago by mac.

• A:Answer Yes it comes out.

  Answered 3 years ago by KathrynV

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes the ice scoop shown in the images come with the fridge?

Asked 2 years ago by FridgeBuyer.

• A:Answer Yes the ice scoop comes with the fridge. It should be taped to the ice drawer.

  Answered 2 years ago by ElaxVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionHello, my fridge opening will hold this fridge. However, it’s the front door I’m concerned about getting it through. Our current fridge needed the doors removed to get it in. Can they remove the fridge doors to bring this fridge inside the door? Thanks

Asked 3 years ago by Thomask.

• A:Answer My front door was small standard size and although tight fit, they managed to get it through. I didn't watch but spoke over phone with delivery person and he told me he would remove a door.

  Answered 3 years ago by LauraWVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen it says „custom panel ready“ - does it actually come with panels or does it not?

Asked 3 years ago by Windlicht.

• A:Answer It does not come with panels , you have to order the glass panels separately, you pick the color or colors .

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is in the bottom? Is it a pullout freezer drawer?

Asked 2 years ago by dottyd.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The freezer is at the bottom and is a pullout two levels

  Answered 2 years ago by VonnieVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan you stick refrigerator magnets to the front panel?

Asked 3 years ago by rayVmt.

• A:Answer Hi, Great question. We understand and appreciate your inquiry if the doors and side of the fridge are magnetic. Yes, the doors are magnetic. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes a new refrigerator come with a water filter?

Asked 2 years ago by Anonymous.

• A:Answer It does

  Answered 2 years ago by LenaMVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs there an additional cost for the panels? If so, what is the cost?

Asked 3 years ago by Paul.

• A:Answer I paid $125 a panel

  Answered 3 years ago by Refrigerator

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDo the crisper drawers keep the vegetables and fruits fresh? I have a smaller Samsung now and my vegetables are wilted in a day or so.

Asked 4 months ago by Elisabeth.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Yes they do

  Answered 4 months ago by ThomasBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the water need to be shut off behind the fridge to replace the filter?

Asked 10 months ago by DebQ.

• A:Answer Hi DebQ, Yes, the water supply line should be shut off before the water filter is replaced. ^Rodel

  Answered 10 months ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs it possible to only use one of the ice biss or will that cause a water leak?

Asked 1 year ago by ME.

• A:Answer Hi there, Thank you for reaching out with your question about using a single ice bin in your Samsung refrigerator. I'm happy to assist you. Yes, using only one of the ice bins in your refrigerator is possible without causing a water leak. The ice maker's design ensures that it will function correctly with just one bin in place. However, if you encounter any unexpected issues, please contact us for further support. Please see page 37 under "Turning on or off the ice maker" for instructions on turning the ice maker on and off, and the link below for additional instructions and hyperlinks. Manual https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Turn the BESPOKE Dual Ice Maker on or off https://www.samsung.com/us/support/answer/ANS00088562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147287333) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the model number for the water filter in this refrigerator?

Asked 2 years ago by Shammy.

• A:Answer Let us provide the details you need, Shammy. The model number of the water filter compatible with this refrigerator is HAF-QIN/EXP. Thank you. -Angelica

  Answered 2 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the shipping charge and warranty on this refrigerator

Asked 2 years ago by ss.

• A:Answer I didn’t pay for shipping and warranty wise I did 5 years for it it’s worth adding years just in case

  Answered 2 years ago by LorenaV

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs the finish "smudge proof" or fingerprint resistant?

Asked 2 years ago by DAIGLE.

• A:Answer Hi DAIGLE, This model has a Fingerprint Resistant Finish. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this go through an entryway of 32 inches?

Asked 2 years ago by Joan.

• A:Answer It will if all doors are taken off prior to entry.

  Answered 2 years ago by user830581

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill Best Buy delivery remove the doors? And what is the size of the fridge without the doors? My front door is wide enough for the fridge, by back door isn’t, to get from the front to the kitchen, one would need to pass through a 31” opening.

Asked 3 years ago by GeneT.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The delivery men came and checked out our doorway. They said it was 30 inches and they needed atleast a 31 inch doorway to get it through because of a motherboard on the back of the fridge. On the intial call when I talked to them before delivery he didnt seem to want to take off the doors. When they got to our house he said we would need to cut an inch into the doorway to get it through safely. He said taking off the doors would be no problem at all and we could reschedule a delivery once the kitchen door way was cut into. They offered to drop it off and we could do it ourselves if we wanted to try. The delivery man said he has 14 years experience delivering fridges and guaranteed this particular fridge would not fit through a 30 inch doorway. So im not sure if these 29 1/2 inch comments are accurate or if the delivery man didnt want to take off the doors and legs etc to get it through. They told us get a smaller fridge and we wont run into any issues. We are now heading back to Bestbuy to look at smaller fridges to hopefully avoid any delivery related issues again.

  Answered 2 years ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionThe box which builder has provided is 36 inches wide and 72 inches in height. So will the fridge fit?

Asked 3 years ago by Size.

This question was asked about the related product: Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Not sure, but there is an area that tells you how to measure in 3 different areas and then you are looking at different refridgerators, a small box on the left of the page says whether it will fit or not.

  Answered 2 years ago by RebeccaH

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)