Questions & Answers

Q: QuestionWill this refrigerator pair with Apple devices??

Asked 6 years ago by KMMartins.

• A:Answer How do I us my apple phone with Samsung refrigerator

  Answered 3 years ago by Anonymous

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Q: QuestionDid they fix the ice maker issue with this model?

Asked 5 years ago by Sig10.

• A:Answer What is the ice maker issue?

  Answered 5 years ago by Scott

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Q: QuestionCan you see inside the fridge while you’re at the supermarket?

Asked 5 years ago by Wondering.

• A:Answer Yes, if you install the Samsung Hub app on your phone. Hope this helps.

  Answered 5 years ago by MamajulesVerified Purchase

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Q: QuestionIs there a Quick Access Door? Specs says so but the pictures doesn't show that!

Asked 6 years ago by Kwality.

• A:Answer No... it does not have quick access door. However, it has cameras inside, which you can see the fridge contents on the family hub screen (on right door of the fridge) or in the mobile app.

  Answered 5 years ago by BenSalVerified Purchase

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Q: QuestionHow much claerance you need for the doors to open completly?

Asked 4 years ago by Marta.

• A:Answer Thanks for asking, Marta! Here is a link (https://bit.ly/3sjkpSi) to the user manual for this model. Page 20 has a great diagram with all the spacing dimensions you're looking for. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis there youtube on the family hub?

Asked 5 years ago by Nathnas.

• A:Answer Yes, it has a separate YouTube App. on it.

  Answered 5 years ago by George

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Q: Questionis there a light on the water/ice dispenser?

Asked 5 years ago by tkitorlvit.

• A:Answer Yes, it comes on when the dispenser button is pushed in.

  Answered 5 years ago by AnayltrVerified Purchase

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Q: QuestionOn another site the width msmt is listed as 35.625. Other places it’s listed as 36”. What is the actual dimension? I need 35.625 max abd I love this fridge.

Asked 4 years ago by Sioux.

• A:Answer We appreciate you asking, Sioux! I have the full dimensions of this model listed as: 35 3/4" W x 70" H x 31" D. However, it is important to keep in mind that we do recommend a minimum of two inches of spacing on all sides of the refrigerator to allow for proper ventilation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionOur current refrigerator sits right up against a wall. When you swing open the doors, does the edge of the door extend wider than the width of the fridge? THANK YOU!

Asked 4 years ago by ECaulfield.

• A:Answer Yes it does. When you open either of the French doors, they overhang on the side the thickness of the door, roughly 3”.

  Answered 4 years ago by PaytonVerified Purchase

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Q: QuestionIs there a way to make ice faster? My 25 year old frig filled up a much bigger ice tray faster.

Asked 5 years ago by Hedugit.

• A:Answer No, it is small and doesn't refill itself very quickly. That is the difficulty in having an ice maker in the fridge instead of the freezer section. Buy extra bags of ice and keep them the freezer to supplement in hot weather.

  Answered 5 years ago by AnayltrVerified Purchase

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Q: QuestionWe had a power outage at our house and now the inside of my refrigerator/freezer wont work. The screen on the outside is on, but I don't know what to do in order to regain power to the inside?

Asked 2 years ago by help.

Q: QuestionHaving problems with software and apps..won't a set and continued to just say screen off and screen on

Asked 2 years ago by Quankz.

Q: QuestionDo you sell a pad for the water dispenser because it leaks?

Asked 3 years ago by Curved.

• A:Answer Hello nicksname, Thank you for showing interest in our product and raising your question If we sell a pad for the water dispenser because it leaks? We do suggest you follow the link below for your water leak concern. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ I hope this is helpful. Please contact us via the following links for further questions and good luck with your purchase. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: 1144602313 ^^Ross

  Answered 3 years ago by Samsung

  
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Q: QuestionCan I download the Google Nest app and use Google assistant with this fridge?

Asked 3 years ago by Jamie.

• A:Answer Hi Jamie, Thank you for taking the time to leave this review. We understand that you would like to know if it's possible to download other apps to the hub. No, here is the link for the approved and compatible apps for the Family hub. Family hub apps https://www.samsung.com/us/explore/family-hub-refrigerator/features/ Customize your Samsung smart fridge panel https://www.samsung.com/us/support/answer/ANS00062804/ Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhere can I get replacement door shelves for the Samsung Elite https://www.bestbuy.com/site/samsung-family-hub-22-2-cu-ft-4-door-french-door-counter-depth-fingerprint-resistant-refrigerator-stainless-steel/6355746.p?skuId=6355746

Asked 3 years ago by Annanana.

• A:Answer Hi Annanana. Thank you for reaching out regarding your Samsung Family Hub on where you can purchase replacement door shelves. Regarding your concern, it would be best to get in touch with our Samsung Parts team for them to assist you further. You can reach them at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST. I suggest you check this link for further assistance. http://www.samsungparts.com/CustomerService.aspx Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144779996 Thank you for being a valued customer of Samsung. Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionIs there a bypass cap or plug once the filter is removed?

Asked 3 years ago by Anonymous.

Q: QuestionWhat apps are available with the family hub? I tried to download the app on my phone but we don’t have the fridge yet and you need to connect to the fridge family hub before you can use the app. Specifically can I use the app ‘paprika’?

Asked 3 years ago by Karyhas.

• A:Answer Hi Karyhas, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Fingerprint Resistant Refrigerator - Black stainless steel. There are several apps that can be added to the family hub. I have shared several links that can better explain and guide you with your family hub below. https://www.samsung.com/us/support/answer/ANS00062804/ https://www.samsung.com/us/support/answer/ANS00087002/ https://www.samsung.com/us/support/search/?query=family+hub+apps&referrerPageUrl=https://www.samsung.com/us/support/ Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144374958 Leo

  Answered 3 years ago by Samsung

  
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Q: Questionwhen you have in stock

Asked 3 years ago by rosa.

This question was asked about the related product: Samsung - Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Fingerprint Resistant Refrigerator - Tuscan Stainless Steel

• A:Answer Dear Valued BestBuy Client, We appreciate your interest in our Samsung Refrigerator. To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionCan you tell me if this refrigerator makes craft ice?

Asked 3 years ago by curiousmom.

• A:Answer Hi curiousmom. Thank you for reaching out regarding your Samsung - Family Hub 22.2 Cu. Ft. 4-Door French Door Counter-Depth Fingerprint Resistant Refrigerator if this is making craft ice. Regarding your concern, this refrigerator can only make crushed or cubed ice. I will be sharing your user manual for further assistance. Please go to page 63. https://downloadcenter.samsung.com/content/UM/201906/20190624101148235/FDR_AW3-FS_DA68-03894B-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144239106 ^Camille

  Answered 3 years ago by Samsung

  
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