Main Content

Questions & Answers

$1,449.99
Page Showing 1-20 of 34 questions
  • QuestionWhat is the refresh rate of the display, and how does it affect animations and scrolling?

    • Answer The Galaxy Book4 Edge features a 120Hz Adaptive Refresh Rate display. A higher refresh rate means the screen can display more frames per second, resulting in smoother animations and scrolling. This makes the overall user experience more fluid and responsive.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Copilot+ PC feature enhance productivity and communication?

    • Answer The Copilot+ PC feature in the Galaxy Book4 Edge laptop utilizes AI technology to enhance productivity and communication. It provides real-time assistance, including smart suggestions, automatic summarization, and language translation, making tasks more efficient and seamless. Additionally, it offers improved video conferencing capabilities with noise cancellation and background blur, ensuring clear and effective communication during virtual meetings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is Cocreator, and how does it assist in creative tasks?

    • Answer Copilot+ PC is an AI-powered feature designed to assist users in creative tasks. It provides real-time suggestions, ideas, and content recommendations based on the user's input and preferences. This helps users generate creative content more efficiently and effectively.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the Live Captions feature work, and which languages does it support?

    • Answer The Live Captions feature automatically generates subtitles in real time during video calls, movies, and other spoken content. It supports 44 languages, translating them into English. This feature allows users to follow conversations and dialogues more easily, especially when there are language barriers or background noise.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat are the advantages of the AMOLED touchscreen display?

    • Answer The Galaxy Book4 Edge features a 16-inch 3K AMOLED touchscreen display. It offers a bright, crisp, and vivid viewing experience with deep blacks and vibrant colors. The touchscreen capability provides intuitive control and interaction, enhancing the overall user experience.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this laptop have a dedicated graphics card?

    • Answer No, this laptop does not have a dedicated graphics card. It has an integrated graphics type.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the processor enhance multitasking and video editing compared to others?

    • Answer The innovative Snapdragon X Elite processor in the Galaxy Book4 Edge laptop significantly enhances multitasking capabilities. It efficiently manages multiple applications simultaneously, allowing users to seamlessly switch between tasks without experiencing lags or interruptions. Additionally, the processor optimizes video editing workflows by accelerating the rendering and processing of high-resolution videos, resulting in faster and more efficient video editing experiences.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this laptop support stylus input, and if so, is the stylus included?

    • Answer This laptop supports stylus input, but the stylus is not included and must be purchased separately.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the battery life compare to other laptops with similar specifications?

    • Answer The Galaxy Book4 Edge has a battery capacity of 3537 mAh. This is comparable to other laptops with similar specifications, such as the Dell XPS 13 (3550 mAh) and the Apple MacBook Pro 13 (3795 mAh).
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the audio quality of the speakers compare to other laptops?

    • Answer The Galaxy Book4 Edge features AKG Quad Speakers, including two woofers and two tweeters, delivering a powerful and immersive audio experience. Compared to other laptops, it offers enhanced sound quality with richer bass and clearer highs, making it ideal for multimedia consumption and entertainment.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs windows 11 included with the computer?

    Asked by Nate.

    • Answer Yes, but it utilizes an ARM64 processor which is completely incompatible with X64 processors, which is what the vast majority of software runs on. Be prepared to have about 2/3 your existing software unusable.

      Answered by JohnG

  • QuestionWhat version of W-Fi is included? 7?

    Asked by WiFi.

    • Answer If you go to the Samsung Website (consumer side) and compare the laptops the specs state WiFi 7 802.11be with Bluetooth 5.3.

      Answered by RichardR

  • QuestionWhat type of hard drive does it have? Is it a solid state drive?

    Asked by sunj.

    • Answer Good day Sunj, the advertised Galaxy Book4 Edge (Model: NP960XMA-KB1US) features a 512GB Solid State Drive. This high-speed SSD serves as the main storage, soldered to the motherboard for fast, responsive performance. If you have additional questions for us or if you would like further assistance, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionWill a S-Pen (Samsung original) work on this lap top? I have an S-Pen from a laptop I bought from Samsung - [Galaxy Book4 Pro 360 2-in1 16" AMOLED Touch Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Moonstone Gray] Thank you.

    Asked by SamsungSamuraiAl.

    • Answer Salutations SamsungSamuraiAl, thanks for taking the time out of your busy schedule to ask us your question about the Samsung Galaxy Book4 Edge. Yes, the advertised Galaxy Book4 Edge is compatible with the S Pen Pro Edition and the S Pen Creator Edition. Your previous S Pen that you have utilized with your Galaxy Book4 Pro 360 will work great with the advertised device. Feel free to reach out to Support if you have any other questions for us. Thank you for being a faithful Samsung customer. - Debra

      Answered by Samsung

  • QuestionThe battery life is terrible. Right out of the box and with no apps/programs open, it gives 6h and 20mins at 99%. I tried to remove unnecessary apps from start up but it did not help much. By now it reads 7h 12mins at 93%. Any ideas/suggestions?

    Asked by Alejandro.

    • Answer Thanks for reaching out to us regarding the Galaxy Book4 Edge, Alex. Improving the battery life on your Samsung PC can be achieved through a feature called Smart Battery Calibration, which helps reset the battery's performance and recalibrate its minimum and maximum charge levels. If you feel like your battery isn't lasting as long as it used to, don't worry! First, save any work and close all running applications. Next, make sure to unplug the AC adapter, as Smart Battery Calibration won't work while it is connected. After that, restart your PC and press F2 when the SAMSUNG logo appears to access the BIOS configuration. In the BIOS menu, click on "Advanced" and then double-click on "Smart Battery Calibration." The system will begin to discharge the battery, which may take up to 5 hours, depending on its capacity and remaining life. If you need to cancel the operation, simply press the ESC key. Once the battery is fully discharged, reconnect the AC adapter to charge it. You can either use your PC while it charges or leave it turned off until it reaches a full charge. By following these steps, you should be able to improve your battery life and restore its performance. If this continues to be your experience, please be sure to reach out to us at Support. -Kelvin

      Answered by Samsung

  • QuestionDoes this laptop have a USB-A port? Specs say only 2 USB-C ports but pics show a USB-A port.

    Asked by USB.

    • Answer Yes it has 1 Usb A on the right side next to the card reader and headphone Jack

      Answered by Thrillerm07

  • QuestionHow is the customer service

    Asked by Anonymous.

    • Answer Great recommended specific machine very helpful

      Answered by WILLIAMK

  • QuestionWhat is epeat

    Asked by Anonymous.

  • QuestionWhy is it advertised with Copilot opposed to Google Gemini ?

    Asked by RickyB.

    • Answer Hello Ricky, thank you for asking us your question about the Samsung Galaxy Book4 Edge. The advertised Galaxy Book4 Edge is advertised with Microsoft Copilot instead of Google Gemini because it is a Copilot+ PC. Devices must meet strict Microsoft requirements to be labeled a Copilot+ PC. Copilot is integrated into Windows 11 and allows seamless control of the OS and integration with Microsoft 365 apps. Samsung and Microsoft partnered to enable unique, low-latency AI features. These include using Copilot to control a Galaxy phone through Link to Windows. Users can send messages, retrieve contacts, and summarize texts via voice prompts. Also, users can still access Google Gemini via the web browser. Please feel free to contact Support if you have any other questions. Thanks for being a dedicated Samsung customer. - Debra

      Answered by Samsung