Questions & Answers

Q: QuestionMy sound bar keep on telling me to check wire connections my sub and speakers don’t work or won’t link via blue tooth

Asked 2 years ago by Anonymous.

• A:Answer You have to turn off then back on and it should connect. Im not good at these things but it was extremely easy

  Answered 2 years ago by CrystalWVerified Purchase

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Q: QuestionLove the sound - but this says it has one hdmi port - it has a usb and optical but not hdmi? Is that correct? Sounds awesome but without hdmi I cannot control audio w tv remote - is this supposed to have hdmi or usb port?

Asked 2 years ago by Cheg.

• A:Answer It does not have a "standard" hdmi port. Use soundbar remote for volume.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan the soundbar be mounted upside down and can the channels be reversed

Asked 8 months ago by Andy.

• A:Answer Hello Andy, if you mount the HW-C450 upside down, you may experience a loss of audio quality since the speakers would be facing down to the floor and not facing outward. No, you can not reverse the channels. ~ Samsung Solutions

  Answered 8 months ago by Samsung

  
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Q: QuestionI have my system set up and working, but seem to have a glitch. It appears the system has a "base" volume level. I can use the remote to turn it up, but it returns to the base level after a couple minutes. This happens every time. Ideas?

Asked 1 year ago by GolfCzar.

• A:Answer GolfCzar - Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Specialist

  Answered 1 year ago by Samsung

  
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Q: QuestionMy sound bar did not come with a power cord. I have not been able to find the matching power cord

Asked 2 years ago by Nocole.

• A:Answer Return to where purchased, it's supposed to be included with your purchase. They may give you one free, or you can exchange for new system that should include it.

  Answered 2 years ago by JonMVerified Purchase

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Q: QuestionI have an old Samsung Plasma TV that is not a smart tv, but it does have an optical audio out port. Will the C-series 2.1 DTS sound bar work with my tv?

Asked 2 years ago by MikeSki.

• A:Answer Yes it will.

  Answered 2 years ago by JonMVerified Purchase

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Q: QuestionAre there any other speakers or can you add a extra woofer to my sound system

Asked 2 years ago by ThomasH.

• A:Answer You should be able to add (pair) an additional wireless subwoofer from your smart TV. You might be able to add additional speakers via HDMI cable.

  Answered 2 years ago by JonMVerified Purchase

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Q: QuestionIs the soundbar wireless? Do I need to hook the plug in the back of it?

Asked 2 years ago by Nick.

• A:Answer It needs to be hooked up to the back of the tv with the optical cord provided!

  Answered 2 years ago by Anonymous

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Q: QuestionIs there a manufacturer warranty?

Asked 2 years ago by BennyG.

• A:Answer Yes.

  Answered 2 years ago by JonMVerified Purchase

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Q: QuestionHow many watts is this bar?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, The HW-C450 Soundbar is 300W. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionHi I bought this from a friend but I can’t connect it to my tv bc I don’t have a cord. Could you help me out and tell me what type of cord I need.

Asked 2 years ago by Abby.

• A:Answer you need an optical (go figure) input cord...looks like a square jack, but with 2 corners clipped.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDo you need to have a Samsung TV to use the Bluetooth capabilities

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Nope! As long as the smart device or TV has Bluetooth, you will be able to connect the Soundbar to it. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionHow can I wall mount the speaker?

Asked 2 years ago by TJ.

• A:Answer Come with hardware to mount on wall

  Answered 2 years ago by Chuck123Verified Purchase

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Q: Questionhow many watts?

Asked 2 years ago by michele.

• A:Answer Hi michele, The total wattage of the HW-C450 Soundbar is 300W. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this work with a Samsung TU 7000 65? What is needed for installation or is everything included?

Asked 2 years ago by Anonymous.

• A:Answer Everything is included

  Answered 2 years ago by CrystalWVerified Purchase

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Q: QuestionHow many volts is this system ?

Asked 3 weeks ago by Mely.

Q: QuestionWhy doesn't my sound bar work when it's not plugged in? I didn't know it had to stay plugged up to work out is there something wrong with it? I assumed it could hold a charge like most sound bars.

Asked 4 months ago by VeeCee.

• A:Answer It is the model it requires it to remain plugged in to power on and isnt a rechargeable speaker.

  Answered 1 week ago by HeatherCVerified Purchase

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Q: QuestionCan i use a samsung PS-WRD subwoofer with a hw-c450/xaa soundbar

Asked 5 months ago by Leo.

• A:Answer Hi Leo! No, the HW-C450 is only compatible with its included subwoofer. ~ Samsung Solutions

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this suitable with fire tv?

Asked 6 months ago by Anonymous.

• A:Answer Hi there! Yes, however, since the HW-C450 Soundbar does not have an HDMI port or passthrough, you must have the Fire Stick connected directly to your TV. ~ Samsung Solutions

  Answered 6 months ago by Samsung

  
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