Questions & Answers

Q: QuestionJust purchased this wash machine and the spin cycle doesn't seem like it goes to 700rpms. Has anyone else noticed this? On a couple of loads of laundry, we have had to run the spin/drain cycle only after the normal cycle had ended.

Asked 4 years ago by Pickleball73.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer Hi! We just purchased this particular model after a HORRID experience with a Maytag (coincidentally that one was only 93 days old and apparently had a bad motor, I couldn't believe it - after 93 days, it just stopped spinning ANY water out. The Warranty process was even worse, that's actually what led us to Samsung) and have only had it about 2-3 weeks, but so far its worked like a DREAM! It spins the clothes so well that its cut my drying time down almost in half! From everything I researched, experienced first-hand, and read up on this particular model (and after the Maytag fiasco, there was a LOT of reviews research, in particular) that is not normal and should be brought to the attention of Warranty immediately! Either via Samsung or the company you purchased it through. I'm so sorry you're having that trouble, it can be terribly frustrating! I hope you get a satisfactory resolution soon!

  Answered 4 years ago by CoolWife

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Q: QuestionWhen selecting the a Deep Fill water level, does the water fill prior to the wash cycle agitator start or like most washers does it add a little water, begin to agitate and then fill to the level asked for a little at a time. Hoping for the former....

Asked 4 years ago by DeepFill.

This question was asked about the related product: Samsung - 4.4 cu. ft. High-Efficiency Top Load Washer with ActiveWave™ Agitator and Active WaterJet - White

• A:Answer Yes, it fills up and then starts agitating.

  Answered 4 years ago by BlakesterVerified Purchase

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Q: QuestionJust what good is this so called "sanitize" on this machine?? It's pretty much a joke!! The sanitize button blinks until the time gets to zero, then it goes to solid light. The fan continues to blow lukewarm air. NOTHING TO SANITIZE OR ABOUT IT!!!!

Asked 4 years ago by Jules.

• A:Answer Great question, Jules! With the Sanitize option selected, the water temperature is increased in the final rinse cycle for high temperature sanitization. The Sanitize light will blink when the water temperature reaches a high enough temperature and stays lit until the Sanitize option ends, you open the door, or you turn off the dishwasher. The Sanitize option also helps to improves drying performance. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you override the feature that the door opens at the end of the cycle? That might be a problem with our one year old...

Asked 6 years ago by TBone.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Yes, you can turn it off.

  Answered 6 years ago by Riley0061

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Q: QuestionAnyone having an issue with the circuit board? My first one lasted 2 months and it once I hit -On, normal, start- it would show 2:28 or 2 hours 28 minutes but then nothing happened and 15 minutes later it would turn itself off.Got #2 and same thing.

Asked 2 years ago by CC.

This question was asked about the related product: Samsung - Bespoke AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Navy Steel

• A:Answer Greetings, We know how important it is to have a working dishwasher at home. We're set to assist in finding solutions. Please read the information and click the hyperlink related to your experience by following the instructions on this link. The Samsung dishwasher does not start or fill with water. https://www.samsung.com/us/support/troubleshooting/TSG01000965/ We would love to talk to you for more details on your dishwasher that turns off automatically. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport   2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513   3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us    Please provide us with this reference number (1146523744) to help our team pull up your information when you message us. Thank you. -Kimberly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes the Linear wash provide different cleaning than the Storm Wash?

Asked 2 years ago by Justjillinfl.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Hi there, Yes, the Storm wash has powerful rotating jets that provide a heavy-duty cleaning, which washes even the dirtiest and hard-to-clean dishes without pre-washing. On the other hand, the Linear wash system has Aqua blast jets, which provide corner-to-corner coverage for superior cleaning. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionWe have a septic system and was wondering how much water does each cycle ukse?

Asked 2 years ago by water.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Hi there, We are happy to get the information you need about this dishwasher's water usage per cycle. I verified that this dishwasher model uses 3.2 gallons per cycle. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat's the point to the app, if it becomes useless, when the dishwasher times out and automatically turns off?

Asked 2 years ago by Dave.

• A:Answer We have several Samsung appliances and electronics in our home that connect to the app but for some reason we can never keep this dishwasher connected to it, which was disappointing since it was part of the reason we got a Samsung dishwasher in the first place.

  Answered 2 years ago by LauraN

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Q: QuestionCan the cascade pacs be used in the dishwasher instead of liquid or powder detergent

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Yes, but there is only room in the dispenser for one tablet or pac. There is a little extra room in the dispenser, but not enough to jam another tablet or pac. If you have hard water or an especially greasy load, you have to put a second tablet directly into the bottom of the dishwasher to be used in the pre-wash. There is no way to use two tablets or pacs in the main wash. I have found that this dishwasher does such a good job that I only need the one pac, except for an occasional very messy load. In those cases, I throw one more pac into the bottom of the dishwasher and it all comes out clean.

  Answered 2 years ago by ChaundraWVerified Purchase

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Q: QuestionCalifornia code? Air gap, aerator, prevent backflow. Does this have a internal unit or does one have to be installed on your sink dw80r9950us one model number

Asked 2 years ago by Rick.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Hi Rick, We would love to answer all of your questions about this Samsung dishwasher model. The California Code (California Proposition 65 warning) requires warning labels on products that may expose consumers to any of the 900-plus chemicals that California lists as a carcinogen or a reproductive toxicant. This Samsung dishwasher model does not provide an air gap and an aerator but is compatible to be used with an existing air gap in your sink if there is one. If there is not an available air gap to prevent backflow, secure the drain hose to the side or back wall of the kitchen cabinet using cable ties or other fixtures. Make sure the drain hose height is at least 10 inches from the sink connector. This dishwasher model has to connect to your sink for the drain hose. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI want to purchase the black stainless model but it's not available. Would it be possible to purchase the navy stainless unit and order replacement front panels in black stainless.

Asked 3 years ago by Jon.

• A:Answer Non there is no replacement panel fornthisntype of dishwasher. The only way its replacingbthe entire door. In my case when performing a market research before buying all apliances I know there are a few other vendor that carrybthis appliances to. Currently Lowes, when you buy the new refrigerator the panels are free. Other carriers are Costco, Lowes and Homedepot. Good luck and I hope this answer can help.

  Answered 2 years ago by MarianoTVerified Purchase

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Q: Questionwhat is 42 or 39 dBa dishwasher

Asked 3 years ago by kamran0424.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Great question, Kamran0424. dBA stands for the decibel level of a quiet dishwasher can be. This model has less noise and less disturbance with virtually silent wash cycles at 39 dBA, which is more quite than 42 dBA. Have a great day. Melardo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow long is the warranty period

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Hello. Thank you for reaching out regarding your Samsung - Linear Wash 24" Top Control Built-In Dishwasher with AutoRelease Dry, 39 dBA, on how long the warranty is. Regarding your concern, here are the details. One (1) year parts and labor Five (5) years Linear Motion Parts*, Printed Circuit Board, Racking and Stainless Door Liner & Tub for leakage (Parts Only) *Linear Motion Parts: Belt operating AC motor (Motor Geared), Belt V-Timing, Rail, Holder Rail (Front Up, Front Low) I suggest you check this link for further assistance. https://www.samsung.com/us/support/service/warranty/DW80R9950US/AA Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number:1144552990 ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionAnyone have any suggestions - my dishwasher isn't drying my dishes! I already use Rinseaid (and it's NOT low), so I'm wondering if anyone has done something else? Need help. thanks!

Asked 4 years ago by neverdrying.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer We're here to help with this. In fact, I have this link (https://bit.ly/3nad4mX) to a helpful guide on how to get the driest dishes possible with this dishwasher. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat kind of detergent best works with this dishwasher? Brand and type please

Asked 4 years ago by Nate.

• A:Answer We use Finish Ultimate Cleaning. It has a rinse agent that greatly decreases water marks. Earlier we tried a generic dishwasher soap and had a lot of trouble with water marks. Also, we use the Sanitize setting to further decrease marks and improve drying. Adds 45 minutes to the cycle but makes a difference.

  Answered 4 years ago by BradVerified Purchase

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Q: QuestionThe specs list 15 amps. Can this dishwasher be connected to a circuit with a 15 amp breaker?

Asked 4 years ago by Scppbu.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer Your dishwasher should be connected to a dedicated 120/125-volt 15 amp circuit with GFCI protection.

  Answered 4 years ago by molypolyVerified Purchase

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Q: QuestionDo you need to buy a dishwasher install kit with this?

Asked 4 years ago by Justin.

• A:Answer I didn't buy one but I did have Best Buy install it so that may have been included with the install price.

  Answered 4 years ago by dishwasherVerified Purchase

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Q: QuestionDoes this dishwasher work with Alexa? Can I tell Alexa to run the dishwasher?

Asked 5 years ago by LongbowMike.

• A:Answer Nope. In fact the wireless functionality only works with Samsung smart things home hub. It's useless.

  Answered 4 years ago by Lucas

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Q: QuestionDoes this dishwasher come with built in water softener? or any other Samsung Dishwasher?

Asked 5 years ago by DAGU.

This question was asked about the related product: Samsung - 24" AutoRelease Dry Smart Built-In Tub Dishwasher with 3rd Rack, Linear Wash, 39dBA - Stainless Steel

• A:Answer None of the dishwasher has build in water softener.

  Answered 5 years ago by ShellVerified Purchase

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