Questions & Answers

Q: QuestionWith Samsung planning to sell off their PC division, are they still going to provide support for this device? That's my only concern holding me back from buying this.

Asked 8 years ago by anonymous.

• A:Answer Having RMA'ed this product once already and because of the work (or lack thereof) would have again, I can honestly say it was the worst customer service I have ever received for warranty work anywhere. Samsung contracts a questionable repair shop in texas to do all the repairs and they did more damage to my laptop than it had when I sent it out to them and then rubbed dirt on it. When I complained to Samsung they just gave me the contact info for the shop and closed the ticket. Well the shop didn't care if I was unhappy because Samsung had already paid them, so no resolution at all. If you're worried about warranty issues get the Best Buy warranty because I guarantee if you send your device out to be repaired where samsung uses you will wish you hadn't.

  Answered 8 years ago by nuthinbutthetruthVerified Purchase

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Q: QuestionBattery LifeHow is the battery life?

Asked 9 years ago by Anonymous.

• A:Answer I've only had it for a couple of days but I've been getting a solid 6+ hours so far. But then again, it hasn't been on max brightness either. And I don't do much but check basic things and research online. Maybe average 3-4 tabs open on Chrome.

  Answered 9 years ago by NotBestBuy

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Q: QuestionScreen Protection?Do I need to buy a screen protector for the screen? Much thanks.

Asked 9 years ago by esther231.

• A:Answer The Samsung info actually says to not put a screen protector on it.

  Answered 9 years ago by NotBestBuy

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Q: QuestionCan you change the battery in this laptop to better battery for longer run time?

Asked 9 years ago by Chadlee20.

• A:Answer no it does not have an option for that.

  Answered 9 years ago by techfan99

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Q: QuestionWhat color is the backlighting on the keyboard?

Asked 9 years ago by FlyingGamah00ch.

• A:Answer The back-light is white and it is also able to be dimmed through the samsung settings.

  Answered 9 years ago by Anonymous

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Q: QuestionSD CardAnyone using one on the spin? Will it work with a 64 micro SD card? Does it sit flush to the computer frame or stick out a bit? Thanks.

Asked 9 years ago by esther231.

• A:Answer Yes is sits flush and I am using a 200GB card, purchased on Amazon for about $100.00.

  Answered 9 years ago by AMZ008

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Q: QuestionWhat is the best 2 in 1 device on the market right now?I want to purchase a good 2 in 1 device, is this a good device to have? I have a Samsung note 5 that's why this laptop is catching my eyes. please give suggestions. this will be my first laptop purchase.

Asked 9 years ago by Anonymous.

• A:Answer This laptop is perfect in every way if you're just using it for simple tasks such as Web browsing. The user experience and connectivity to my galaxy s6 edge plus was phenomenal. Only problem is if you use a higher intensive program, the battery life suffers drastically. Otherwise the laptop is perfect and I would rate it a 11/10 if it weren't for the battery life from my experience owning it. In case I didn't make it clear enough, it's connectivity user experience with galaxy phones is phenomenal and extremely user friendly and well designed.

  Answered 9 years ago by Robb

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Q: QuestionI don't ever remember hearing the fan on my older laptops. Even people I'm Skyping with are like "What's that buzzing noise?" I do think it gets quite warm after several hours of use.

Asked 9 years ago by NotBestBuy.

• A:Answer I have owned this laptop for over 30 days and have used it multiple times a day, every day, for up to 8 hours at a time. I run multiple applications and browsers simultaneously and it is not unusual for me to have 20 windows open at a time. I have never heard the fan on this laptop and I have never experienced it getting especially hot. When it does start to heat up it cools down almost immediately (I assume the fans kick into overdrive, although again, I have never heard them). If you are experiencing fan noise and overheating, it sounds as though your laptop is defective.

  Answered 9 years ago by CaseyQ

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Q: QuestionCan 2 apps be open side by side on screen?

Asked 8 years ago by Henry.

• A:Answer Yes, this is a full Windows 10 based laptop, it doesn't run Android.

  Answered 8 years ago by MikePastaVerified Purchase

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Q: QuestionWhat is the housing/case made of (Top, Keyboard base, bottom, internals)?

Asked 8 years ago by mikecanuk.

• A:Answer It looks and feels just like any other laptop I've had. Love the machine. Very light weight, very quick to boot, and the switching from tablet to laptop is seemless.

  Answered 8 years ago by AviwVerified Purchase

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Q: QuestionCan this be upgraded to Windows 7?

Asked 9 years ago by AnthonyW.

• A:Answer Microsoft has officially stopped all support for skylake and kaby lake CPU in anything older than windows 10 not to mention USB type 3 not being officially supported, so although it may work it would not be officially supported to DOWNGRADE to windows 7.

  Answered 8 years ago by nuthinbutthetruthVerified Purchase

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Q: QuestionDoes this laptop come in any colors other than black? Looking for a dark grey/charcoal. Thanks!

Asked 9 years ago by Stephen.

• A:Answer Just black.

  Answered 9 years ago by NotBestBuy

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Q: QuestionDoes it come with the s-pen?

Asked 8 years ago by Anonymous.

• A:Answer With the Notebook 9 spin you have to buy it separately, but the Notebook 9 pro does include a spen

  Answered 8 years ago by sharky141Verified Purchase

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Q: QuestionBest Buy - Would to check all your info on this item & correct/update? Example. Product Features description states "Intel® Core™ i7-6500U processor Powerful quad-core, eight-way processing performance.". That CPU model is 2-core, 4-way.

Asked 8 years ago by djrees09.

• A:Answer It is not quad core - eight thread. it is a 6500U which is an intel 15 Watt TDP dual core - quad thread CPU.

  Answered 8 years ago by nuthinbutthetruthVerified Purchase

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Q: QuestionDoes this have CD/dvd disk drive ?

Asked 8 years ago by dodge.

• A:Answer There is no optical drive.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionHow is the Samsung Notebook 9 for video-chatting in terms of visual clarity/sound? I will be doing a lot of that, likely plugged in, so the battery life shouldn't be so much of an issue.

Asked 9 years ago by Anonymous7676.

• A:Answer It's great! I've used Skype and I'm amazed with how clear the video is. The sound is decent as well, and I haven't noticed a huge issue with the battery life.

  Answered 8 years ago by Chelle22112Verified Purchase

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Q: Questioni need to replace battery for ativ book 9 spin, np940x3l-ko what i number of correct battery

Asked 7 years ago by ellen.

• A:Answer When I need one, I will search eBay and Amazon referencing the computer part # and a double check by taking the back off and looking at battery—reviews say it comes off easy.

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionHello I need buy this laptop, but i need a spanish keyboard. It's posible? How much?

Asked 7 years ago by Anonymous.

Q: QuestionHello, I like this laptop, but i need it in spanish keyboard. Do you have this product with spanish keyboard? Thanks!

Asked 7 years ago by Claudia.