A:AnswerI believe you may have missed out on your warranty with BestBuy, but contact Samsung customer service. They are fantastic. I had an issue with my PowerBot being unable to clear an error. They worked with me to Troubleshoot it, and when that didn't work sent me a UPS label to send it back. They fixed and returned the vacuum in less than a week at no charge.
A:AnswerYou can easily replace the battery and all you need is a screwdriver to open the cover on the bottom of the chassis.
You need to ship to a repair center for repairs. Their customer service could probably tell you where you need to send it.
A:AnswerNo this model does not support magnetic boundary tape. Not even Samsung ones. However you can fool it by putting a black rug or carpet strip in front of the area you don’t want it to visit. Most robot vacuum can not vacuum over black carpet since they detect a cliff or drop off. This model will map your room but does not use it the next time.
It’s still much better than any low end Roomba that keeps banging into objects randomly and get stuck. I have not been able to get this Samsung R7040 stuck with blankets, clothes, rugs, throw pillows, furnitures or floor mats.
