A:Answer I'm sorry to hear you're having trouble removing the packing tape and drawers from your new RF30HBEDBSR. If you're unable to open the door wide enough to remove the drawer, it may be helpful to remove the lower bin from the door. This model should have a slide-in (or retractable) shelf, a slide-out shelf, a flip-up shelf (next to the ice maker) and 2 fixed shelves, as described on the specifications sheet. If yours does not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Thank you,
Ms. Samsung