“Why doesn't the recharge and resume work? It has worked 2 times. I have it set up in the app and still doesn't work. Just runs until gets down to 20% then returns to the dock.”
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We have had this happen once. A simple reset and resume with the WiFi helped our connection and “Jawz” was back in action. Since then, our Shark vacuum has only returned to its dock when the job is clean or when the mess it too big that it needs more than one pass.
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