Questions & Answers

Name: Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue
Brand: Shark
SKU: 6359272
Price: 74.99 USD
Rating: 4.2 (811 reviews)

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Model:: RV761; |
SKU:: 6359272

User rating, 4.2 out of 5 stars with 811 reviews.

Highly rated by customers for:

Clearance

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Page Showing 1-20 of 58 questions

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Questioncan this machine run without wi fi and if so how
Asked 5 years ago by kk.
- Answer We would like to confirm that this robot can be used without Wi-Fi. You would need to used the buttons on top of the robot to control it. With this being said, we recommend pairing the robot with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also have the option to set up a cleaning schedule.
  Answered 5 years ago by Shark Support Team
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QuestionDoes this model "see" black furniture? All my furniture is black and my Roomba cannot see it. It bumps into all of it without even slowing down.
Asked 5 years ago by Salote.
- Answer I am pleased to report that Shark customer service knows how to write pleasing sentences. I am sad to report that Shark Customer Service is actually a AI robot and hasn't been programmed to answer direct questions from customers. I am confused to report that Shark Customer Service will simply looks for keywords in the customer's question and look for matching keywords in their user manual and cut and paste a redundant sentence from the user manual in the "answer box" if their is one keyword match between the "question" and the verbiage in the user manual.
  Answered 5 years ago by Diane
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QuestionWill this model do home mapping or will it continue to wander aimlessly around a room in circles like our Roomba does?
Asked 5 years ago by BES58.
- Answer We would like to let you know that this unit does not have the mapping feature.
  Answered 5 years ago by Shark Support Team
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QuestionDoes this shark work well with getting dust out of corners and along the wall creases?
Asked 5 years ago by Nikki.
- Answer Sometimes it will miss a little dust or something but, overall, I have been really impressed with how it cleans
  Answered 5 years ago by Anonymous
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QuestionWould this work to clean up hay? I have three rabbits and I hate sweeping so I’m wondering if it works to clean up hay and little pellets on my floor.
Asked 4 years ago by Sarina.
- Answer We would not recommend using the Robot to clean up hay.
  Answered 4 years ago by Shark Support Team
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QuestionDoes the charge accept 110 and 220 volt?
Asked 4 years ago by Lana.
- Answer We would like to inform you that our products should only be used in a 120 V outlet.
  Answered 4 years ago by Shark Support Team
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Questioncan you program it to do what room you want and what is the robot rv761 path?
Asked 4 years ago by Scott.
- Answer We would like to let you know that this robot can not be programmed to clean a certain area. This robot has a random path when cleaning.
  Answered 4 years ago by Shark Support Team
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QuestionHow does this work with shag area rugs ..?
Asked 4 years ago by Ginger.
- Answer It doesn't. Got a new bathroom runner that's kinda plush, maybe 1 inch. On the daily, I get home from work and have to pick the robot vacuum up off of that runner and put it back on the dock because it's been sitting there discharging all day long. Thankfully, it's about as far away from the dock as you can possibly get, so it's the last stop the robot would make anyway.
  Answered 2 years ago by kaylamcfly
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QuestionDoes this unit SCRATCH hard floors like Southern Longleaf Pine?
Asked 4 years ago by NerdyWerdy.
- Answer We would like to let you know that this Robot is safe to use on all types of flooring. If you have any further concerns we would recommend reaching out to the manufacturer of the flooring.
  Answered 4 years ago by Shark Support Team
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QuestionHow does this do with Dog Hair? I have a dog that sheds a lot.
Asked 4 years ago by splatt116.
- Answer We would like to let you know that this unit is great for picking up dog hair.
  Answered 4 years ago by Shark Support Team
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QuestionSide brush won't turn, how do I fix this?
Asked 4 years ago by Velvet.
- Answer check to see if it is in the right place, it can move during shipping. test to see if it turns easy enough or have any inpedment to it. look how to other one (that`s working) is installed.
  Answered 4 years ago by 1234
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QuestionDoes it work on ceramic tile floors?
Asked 5 years ago by Patni5.
- Answer I have both tile and carpet floors it has no problem adjusting itself to the type of floor it's currently on.
  Answered 4 years ago by Jnelly272
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QuestionCanthis vacuum clean stairs??
Asked 5 years ago by Sadiqa.
- Answer No it has sensors to not fall off steps ...it does not do stairs
  Answered 5 years ago by Donk36
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Questionis the button on side need to be up or down to be on
Asked 2 years ago by Anonymous.
- Answer Hello, to turn on the robot, make sure the power button on the side is set to the (I) position. Best regards,
  Answered 2 years ago by SharkNinja Product Expert
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QuestionIs there guaranteed for the open box robot vacuum?
Asked 2 years ago by Will.
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QuestionHow big is the dirt storage compartment? What is the suction power?
Asked 3 years ago by ladymoose.
- Answer I don’t know exact capacity off the top of my head, maybe 2-3 cups, but I haven’t had it overflow or even come close to reaching the top. I empty it probably once or twice a week and even then it’s still got room for more. The robot has a normal suction power and then “max” suction power. It has no issues on the normal setting to pick up things!
  Answered 3 years ago by MaddieG
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QuestionCAN I REPLACE THE RUBBER TIRE ON MY ION ROBOT VACCUM. THEY ARE WORN OUT
Asked 3 years ago by mark.
- Answer We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
  Answered 2 years ago by Shark Support Team
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QuestionDoes this robot vacuum carpet
Asked 3 years ago by Kiki.
- Answer It will Break after a week . I am being serious
  Answered 3 years ago by Sshoty
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QuestionWill the shark stop once it gets full? Will it send a message to the app to let you know to dump it?
Asked 3 years ago by Mazrim.
- Answer If it is extremely full and suction is affected it will send a message to the app. The manufacturer recommends emptying dust bin after every cycle or twice a week depending on how much use it gets and how high traffic areas are.
  Answered 3 years ago by TechGuy198
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QuestionHow fast should the brushes spin? While it wasn’t at full power yet they spin slow. Maybe a setting? Full power? Or? Video shows a faster spin sometimes.
Asked 3 years ago by biggredd.
- Answer Actually I called the support team and they told me this model doesn't spin fast. There is no obstruction so who's right? Should they spin slow? Is it broken? Would be nice to get the same answer from one company.
  Answered 3 years ago by biggredd
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Showing 1-20 of 58 questions

Questions & Answers

Shark - ION Robot RV761, Wi-Fi Connected, Robot Vacuum with Multi-Surface Cleaning - Black/Navy Blue

Q: Questioncan this machine run without wi fi and if so how

Q: QuestionDoes this model "see" black furniture? All my furniture is black and my Roomba cannot see it. It bumps into all of it without even slowing down.

Q: QuestionWill this model do home mapping or will it continue to wander aimlessly around a room in circles like our Roomba does?

Q: QuestionDoes this shark work well with getting dust out of corners and along the wall creases?

Q: QuestionWould this work to clean up hay? I have three rabbits and I hate sweeping so I’m wondering if it works to clean up hay and little pellets on my floor.

Q: QuestionDoes the charge accept 110 and 220 volt?

Q: Questioncan you program it to do what room you want and what is the robot rv761 path?

Q: QuestionHow does this work with shag area rugs ..?

Q: QuestionDoes this unit SCRATCH hard floors like Southern Longleaf Pine?

Q: QuestionHow does this do with Dog Hair? I have a dog that sheds a lot.

Q: QuestionSide brush won't turn, how do I fix this?

Q: QuestionDoes it work on ceramic tile floors?

Q: QuestionCanthis vacuum clean stairs??

Q: Questionis the button on side need to be up or down to be on

Q: QuestionIs there guaranteed for the open box robot vacuum?

Q: QuestionHow big is the dirt storage compartment? What is the suction power?

Q: QuestionCAN I REPLACE THE RUBBER TIRE ON MY ION ROBOT VACCUM. THEY ARE WORN OUT

Q: QuestionDoes this robot vacuum carpet

Q: QuestionWill the shark stop once it gets full? Will it send a message to the app to let you know to dump it?

Q: QuestionHow fast should the brushes spin? While it wasn’t at full power yet they spin slow. Maybe a setting? Full power? Or? Video shows a faster spin sometimes.

Questioncan this machine run without wi fi and if so how

QuestionDoes this model "see" black furniture? All my furniture is black and my Roomba cannot see it. It bumps into all of it without even slowing down.

QuestionWill this model do home mapping or will it continue to wander aimlessly around a room in circles like our Roomba does?

QuestionDoes this shark work well with getting dust out of corners and along the wall creases?

QuestionWould this work to clean up hay? I have three rabbits and I hate sweeping so I’m wondering if it works to clean up hay and little pellets on my floor.

QuestionDoes the charge accept 110 and 220 volt?

Questioncan you program it to do what room you want and what is the robot rv761 path?

QuestionHow does this work with shag area rugs ..?

QuestionDoes this unit SCRATCH hard floors like Southern Longleaf Pine?

QuestionHow does this do with Dog Hair? I have a dog that sheds a lot.

QuestionSide brush won't turn, how do I fix this?

QuestionDoes it work on ceramic tile floors?

QuestionCanthis vacuum clean stairs??

Questionis the button on side need to be up or down to be on

QuestionIs there guaranteed for the open box robot vacuum?

QuestionHow big is the dirt storage compartment? What is the suction power?

QuestionCAN I REPLACE THE RUBBER TIRE ON MY ION ROBOT VACCUM. THEY ARE WORN OUT

QuestionDoes this robot vacuum carpet

QuestionWill the shark stop once it gets full? Will it send a message to the app to let you know to dump it?

QuestionHow fast should the brushes spin? While it wasn’t at full power yet they spin slow. Maybe a setting? Full power? Or? Video shows a faster spin sometimes.