A:AnswerWe would like to confirm that this robot can be used without Wi-Fi. You would need to used the buttons on top of the robot to control it. With this being said, we recommend pairing the robot with the Shark App to receive regular updates to the robot and the app. This will ensure that the robot is maintaining optimal performance. You will also have the option to set up a cleaning schedule.
A:AnswerI am pleased to report that Shark customer service knows how to write pleasing sentences.
I am sad to report that Shark Customer Service is actually a AI robot and hasn't been programmed to answer direct questions from customers.
I am confused to report that Shark Customer Service will simply looks for keywords in the customer's question and look for matching keywords in their user manual and cut and paste a redundant sentence from the user manual in the "answer box" if their is one keyword match between the "question" and the verbiage in the user manual.
A:AnswerIt doesn't. Got a new bathroom runner that's kinda plush, maybe 1 inch. On the daily, I get home from work and have to pick the robot vacuum up off of that runner and put it back on the dock because it's been sitting there discharging all day long. Thankfully, it's about as far away from the dock as you can possibly get, so it's the last stop the robot would make anyway.
A:AnswerWe would like to let you know that this Robot is safe to use on all types of flooring. If you have any further concerns we would recommend reaching out to the manufacturer of the flooring.
A:Answercheck to see if it is in the right place, it can move during shipping.
test to see if it turns easy enough or have any inpedment to it. look how to other one (that`s working) is installed.
A:AnswerI don’t know exact capacity off the top of my head, maybe 2-3 cups, but I haven’t had it overflow or even come close to reaching the top. I empty it probably once or twice a week and even then it’s still got room for more. The robot has a normal suction power and then “max” suction power. It has no issues on the normal setting to pick up things!
A:AnswerWe are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
A:AnswerIf it is extremely full and suction is affected it will send a message to the app. The manufacturer recommends emptying dust bin after every cycle or twice a week depending on how much use it gets and how high traffic areas are.
A:AnswerActually I called the support team and they told me this model doesn't spin fast. There is no obstruction so who's right? Should they spin slow? Is it broken? Would be nice to get the same answer from one company.
