A:AnswerYou do not need a smart phone for the Shark ION 720 model. It comes with a remote control and does not have smartphone app integration. You can also start the cleaning cycle by manually pressing a button on the top of the vacuum.
A:AnswerThe boundary strips do not need to be powered. They have magnets that the robot senses and turns around. The connectors allow you to make turns and angles because the boundary strip is semi-thick and will not turn sharply. You cut the strips with scissors or utility knife to length. If need to make turn or square a corner just clip connector to cut end and then cut next length. The connectors have hindge that goes from straight to 90 degrees.
For example, we used the boundary strip to “wall” off our dog’s food and water bowles. This keeps the robot from spilling the water. The bowles are on a small rectangle carpet in a corner. We only had to cut one long length from the wall past the Bowles. Clip on a connector to make 90 turn and cut the shorter side of the rectangle to reach the other wall. This made an L to cover the exsposed sides of the Bowles with the two walls on the other sides. We then slid the L under the carpet edge so can’t see it. The robot will then run up on just the carpet edge from the hardwood floor and then stop and turn away. It has never bumped the Bowles.
A:AnswerThe robot will stop and turn away from the stair’s edge. It has sensors that detect the cliff and stop the robot from falling down the stairs. We use the shark on our second floor a few times a week and it has always stayed safely off the stairs.
It does run right to the edge before stopping and turning away so may be scary at first when watching it. However, as I said it has never run off the cliff.
A:AnswerHello ZoLoWin,
The ION Robot should have no difficulty going over a 1 inch lip when transition from one flooring type to another.
We hope this information helps.
The Customer Support Team
A:AnswerHello Wendy,
We would like you to know that the Shark ION™ 720 Robot Vacuum does not use WiFi. It includes an Easy Scheduling Remote to control the vacuum or set up a schedule.
We hope this information helps.
The Customer Support Team
A:AnswerIt will certainly clean around the base boards. Our self-cleaning brushroll pulls in short and long hair and captures dust, dander, and allergens to prevent everyday buildup in your home. This includes pulling in debris from the base boards.
A:AnswerHello Dianne,
We are sorry to hear that you are experiencing a difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you,
The Customer Support Team
A:AnswerHello,
We would like to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types. With this being said, we recommend contacting the manufacturer of the flooring to verify compatibility.
We hope this information helps.
The Customer Support Team
A:AnswerHello Estefani,
For more information on travelling with the Shark - ION™ 720 Robot Vacuum, we recommend contacting the airline or a TSA agent. The battery is DC 14.8 V Li-ion 2600 mAh.
We hope this information helps.
The Customer Support Team
A:AnswerHello tjoljo,
We are sorry to hear that you are experiencing difficulty with your Shark - ION™ 720 Robot Vacuum. We ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
Thank you.
The Customer Support Team
A:AnswerHello Carrie0118,
We are happy to inform you that the Shark - ION™ 720 Robot Vacuum works great on most flooring types.
We hope this information helps.
The Customer Support Team
A:AnswerYes it works fine on carpet, hardwood or tile. We have all three surfaces and it does a fine job on all. Throw rugs are the only place where it has issues.
A:AnswerHello Garcia,
A typical cleaning cycle for the Shark ION™ 720 Robot Vacuum will last about 1 hour.
We hope this information helps.
The Customer Support Team
A:AnswerThe boundary strips actually come in a roll, are brown, magnetic and about 1" wide. Being in a roll makes it possible to cut the strip to the length you need. The boundary strip for a doorway needs to be longer than a strip laying in front of a pet's food or water dish. The Shark will not go across the boundary strip. It will turn and go a different direction.
