Questions & Answers

Name: Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
Brand: Shark
SKU: 10104543
Price: 389.99 USD
Availability: SoldOut
Rating: 4.2 (1230 reviews)

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:: RV2610WA; |
SKU:: 10104543

User rating, 4.2 out of 5 stars with 1230 reviews.

Highly rated by customers for:

$389.99

Save $310

Comp. Value: $699.99

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Page Showing 21-40 of 111 questions

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QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?
Asked 10 months ago by themeloit.
- Answer This robot does not refill the cleaning solution from its base. The item in the left side of the base is the empty base's pre motor filter.
  Answered 10 months ago by SharkNinja Product Expert
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QuestionDo you actually need 2 feet of space on each side of the base for placement location? We have our current Roomba in our walk-in pantry without issue but there's only about 1ft of space on each side of base. I'd prefer to put this in place of our Roomba.
Asked 1 year ago by Egreak25.
- Answer The Shark Matrix Plus Robot Vacuum & Mop is recommended to have 2 feet of clearance on each side and 5 feet in front for optimal docking and operation. However, some users have successfully placed it in tighter spaces, like pantries, with around 1 foot of side clearance. While it may still function, reduced space can potentially impact how well it docks and recharges. If space is limited, ensure the unit has enough room to maneuver effectively.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionIs there a limit to number of rooms you can label when creating the map?
Asked 1 year ago by Mary.
- Answer There is not a limit for adding rooms. However, since the map has a limit of 2000-2300 square feet, it is recommended to not add too many rooms in order to avoid overlapping on the map.
  Answered 1 year ago by SharkNinja Product Expert
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QuestionHow do you empty the dust bin?
Asked 1 year ago by Lucy.
- Answer There is a button on the top .. just push the botton and it will come rightoff the base.
  Answered 1 year ago by BillieT
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Questioncan it be used on LVP floors?
Asked 2 years ago by Bqn.
- Answer Yes it works on any kind of floors both way mopping and vacuuming it’s amazing we really like it and my 4 years old son loves it when cleaning
  Answered 2 years ago by AnnaP
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QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.
Asked 2 years ago by Amazin.
- Answer Hello! No bags are required, and for maintenance, we recommend cleaning the filter every two months and replacing it every 6-12 months. You can find more information about the battery at this link: https://www.sharkclean.com/products/shark-ion-robot-replacement-li-ion-battery-zidRVBAT850 Kind regards, SharkClean
  Answered 2 years ago by SharkNinja Product Expert
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QuestionAs advertised, Does this robot Wet Clean carpets also?
Asked 2 years ago by LORRIANE.
- Answer yes
  Answered 2 years ago by Smokey
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QuestionIs there any Shark Robot Vacuum that will clean stairs?
Asked 2 years ago by Anonymous.
- Answer We would like to let you know that none of our robots will vacuum stairs.
  Answered 2 years ago by Shark Support Team
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QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?
Asked 2 years ago by AmyH.
- Answer Hi AmyH, A feature difference is that the RV2610WA has mopping capabilities. While the RV2502AE does not. Both robots have the CleanEdge technology and a 60-Day Auto-Empty base.
  Answered 2 years ago by SharkNinja Product Expert
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QuestionCan you matrix clean in all rooms or just individual rooms
Asked 2 years ago by Captain30.
- Answer All rooms. When you turn it on, it gives you the option to use Eco, Normal or Max
  Answered 2 years ago by jcalex211
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QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?
Asked 2 years ago by Justin.
- Answer When you mop you have the option to do a no mop section thru your map you originally configured of your house
  Answered 2 years ago by Sheeeshhh
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QuestionCan you use it without the internet or wifi?
Asked 2 years ago by Anonymous.
- Answer Yes
  Answered 2 years ago by DaveW
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QuestionHow miuch does it weigh?
Asked 3 years ago by Lily.
- Answer Shark - AI Ultra 2-in-1 Robot Vacuum and Mop with XL HEPA Self-Empty Base, Matrix Clean Navigation - Black weighs 14.5 pounds.
  Answered 2 years ago by SharkNinja Product Expert
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QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?
Asked 3 years ago by Smartshopper.
- Answer Yes, as it would get the carpet wet with the mop attachment.
  Answered 3 years ago by Rosie
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Questiondoes it come with remote control
Asked 3 years ago by IleanaC.
- Answer No, this unit did not come with a remote.
  Answered 3 years ago by ImranS
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QuestionDOES IT WORK WITH ALEXA?
Asked 3 years ago by AnthonyI.
- Answer Yes. You also can download the Shark app on your phone.
  Answered 3 years ago by IzettaG
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QuestionDoes this have a microphone and camera in it that can listen and see what you are doing
Asked 2 weeks ago by Mom.
- Answer No, your Matrix robot does not have a microphone or camera that can listen to or see anything in your home; instead, it uses LiDAR (Light Detection and Ranging) laser sensors, which create a map of your home using laser sensors to detect walls, furniture, and obstacles. This technology measures distances and creates a floor plan without capturing images or audio.
  Answered 2 weeks ago by SharkNinja Product Expert
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QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND
Asked 1 month ago by ND.
- Answer Hi ND, if your RV2610WA isn’t spraying solution, make sure the solution tank is full and properly seated, then wipe the spray nozzles with a damp cloth or soft brush to clear any buildup. After cleaning, start a quick test run to check the spray flow. If it still doesn’t work, please call our support team at 1‑855‑427‑5127, Monday to Friday 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, and we’ll be happy to assist further.
  Answered 3 weeks ago by SharkNinja Product Expert
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QuestionCan I use two of them together
Asked 1 month ago by BobbyJ.
- Answer Yes, you can use two Matrix Robot 2-in-1 units together in your home.
  Answered 1 month ago by SharkNinja Product Expert
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Questionthe red light stays on vaccum wont run
Asked 1 month ago by larry.
- Answer We're truly disappointed to hear that you're seeing a red light on your robot vacuum, preventing it from running. We definitely understand how frustrating this must be, and we’d be more than happy to help get this fixed for you. Please give us a call at 1‑888‑228‑5531, where one of our robot specialists will be ready to assist. We're available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.
  Answered 1 month ago by SharkNinja Product Expert
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Showing 21-40 of 111 questions

Questions & Answers

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Q: QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?

Q: QuestionDo you actually need 2 feet of space on each side of the base for placement location? We have our current Roomba in our walk-in pantry without issue but there's only about 1ft of space on each side of base. I'd prefer to put this in place of our Roomba.

Q: QuestionIs there a limit to number of rooms you can label when creating the map?

Q: QuestionHow do you empty the dust bin?

Q: Questioncan it be used on LVP floors?

Q: QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.

Q: QuestionAs advertised, Does this robot Wet Clean carpets also?

Q: QuestionIs there any Shark Robot Vacuum that will clean stairs?

Q: QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?

Q: QuestionCan you matrix clean in all rooms or just individual rooms

Q: QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?

Q: QuestionCan you use it without the internet or wifi?

Q: QuestionHow miuch does it weigh?

Q: QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?

Q: Questiondoes it come with remote control

Q: QuestionDOES IT WORK WITH ALEXA?

Q: QuestionDoes this have a microphone and camera in it that can listen and see what you are doing

Q: QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND

Q: QuestionCan I use two of them together

Q: Questionthe red light stays on vaccum wont run

Best-selling robot vacuums and mops

QuestionDoes the vacuum robot refill the cleaning solution from the base? If not, what is that portion of the base that has a round filter in the left side of the base?

QuestionDo you actually need 2 feet of space on each side of the base for placement location? We have our current Roomba in our walk-in pantry without issue but there's only about 1ft of space on each side of base. I'd prefer to put this in place of our Roomba.

QuestionIs there a limit to number of rooms you can label when creating the map?

QuestionHow do you empty the dust bin?

Questioncan it be used on LVP floors?

QuestionWhat is the battery size? Ex. 5200 Are there any consumables? Bags, filters, etc.

QuestionAs advertised, Does this robot Wet Clean carpets also?

QuestionIs there any Shark Robot Vacuum that will clean stairs?

QuestionHow is the Matrix Plus 2in1 (model: RV2610WA) different from AI Ultra 2in1 (model: RV2502AE)?

QuestionCan you matrix clean in all rooms or just individual rooms

QuestionDoes the mop lift when vacuuming carpet or will it just avoid carpet until you remove the mop?

QuestionCan you use it without the internet or wifi?

QuestionHow miuch does it weigh?

QuestionQuestion about mopping. It wouldn't automatically pass through a room with carpet in order to mop the bathroom on the other side. Is this normal operation?

Questiondoes it come with remote control

QuestionDOES IT WORK WITH ALEXA?

QuestionDoes this have a microphone and camera in it that can listen and see what you are doing

QuestionHello: Wet mopping does not work. The fluid does not spray or wet the mop. How do I clean or unplug the nozzles (if that is the issue) Thanks ND

QuestionCan I use two of them together

Questionthe red light stays on vaccum wont run