Questions & Answers

Q: QuestionHow many hands-free features does this robot vacuum have?

• A:Answer This robot vacuum is equipped with over 25 hands-free features.

Q: QuestionCan the base of this robot vacuum wash the mop?

• A:Answer Yes, the base washes and dries the mop for up to 30 days.

Q: QuestionCan this vacuum clean both carpets and hard floors?

• A:Answer Yes, this robot is designed to clean both carpets and hard floors.

Q: QuestionDoes this robot vacuum work with voice assistants?

• A:Answer Yes, this robot vacuum works with Amazon Alexa and Google Voice.

Q: QuestionIs the filter washable in this robot vacuum?

• A:Answer Yes, this robot vacuum has a washable filter.

Q: QuestionDoes the robot vacuum have a self-cleaning brushroll?

• A:Answer Yes, this robot vacuum has a self-cleaning brushroll with anti-hair wrap technology.

Q: QuestionDoes this product sense the difference between carpet and hard floor for when it comes to mopping?

Asked 1 month ago by Fred.

• A:Answer The Shark Stratos 2-in-1 Robot Vacuum can detect the difference between carpet and hard floors during vacuuming, but it does not automatically lift or disable the mop pad when it reaches carpet. When using the mopping feature, you’ll need to set up no‑mop zones in the SharkClean app to prevent the robot from going onto carpeted areas.

  Answered 3 weeks ago by SharkNinja Product Expert

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Q: QuestionWhat is the vacuum suction power? Almost every other vaccum lists that. (5000 10,000 i forgot what the 3 letter are that measures that)

Asked 1 month ago by ArmyVetKevin.

• A:Answer Great question! The measurement you’re referring to is Pa (Pascals), which some brands use to rate raw suction power. Shark does not publish a Pascal rating for the Stratos robot vacuum. Instead, we focus on real‑world cleaning performance, which includes how well the vacuum picks up debris on different floor types, handles pet hair, and works with features like CleanSense IQ, Matrix Clean, and the self‑cleaning brushroll. These factors provide a more accurate picture of everyday cleaning results than a single suction number alone.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionCan this vacuum control the amount of water used when mopping?

Asked 1 month ago by Mopping.

• A:Answer The RV2720ZE manages water automatically, but it does not allow the user to control the water output level during mopping.

  Answered 1 month ago by SharkNinja Product Expert

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Q: QuestionCan you turn it on without the app? What frequency does it have to have? 2.4 ghz or 5G?

Asked 2 months ago by Ddshop.

• A:Answer Yes. There are physical buttons on the robot vacuum itself. With the base and vacuum, it uses 2.4Ghz.

  Answered 3 weeks ago by MarkVerified Purchase

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Q: QuestionCan it detect and avoid pet droppings?

Asked 5 months ago by Paula.

• A:Answer yes , it can avoid the dropping, id say anything the size of crayon or larger will be avoided..

  Answered 2 months ago by JaeBVerified Purchase

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Q: QuestionSo this doesn't automatically detect carpet to stop mopping? We have an area rug on a bare floor and the rug does move.

Asked 7 months ago by Liketoyak44.

• A:Answer I just got my Stratos 2-in-1 robot a few days ago. It's actually fun to watch how it deals with transitions between hard floors and carpets. It's a little awkward at the beginning as it's creating a map of the house, but once it learns the locations of the hardwood floors and various throw rugs and starts cleaning, as soon as it crosses the boundary while mopping the hardwood floor it will lift its wet little butt before it even gets to the carpet to keep the carpet dry. Then, once it gets to the other end of that carpet, it drops the wet mop pad down again, and continues mopping.

  Answered 5 months ago by SharkVacDOWN

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