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  • QuestionNetflix app is crashing back to Home Screen. When I select a movie it will play for about 10 min. and then goes back to Home Screen. After doing this 4 to 5 times it stops crashing. No problem with the internet or other apps. What's the fix for this?

    Asked by cagearhead.

    • Answer Hi cagearhead, Thank you for purchasing and choosing our BRAVIA XR A90J. We regret to hear that the Netflix app crashes back to the home screen. This is definitely not the viewing experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience. If the Netflix app immediately closes or crashes upon launch, follow the steps below. 1. Delete the application data for the Netflix app. 1. On the supplied IR remote control, press the HOME button. 2. Under the Settings category, select Settings. 3. Under the TV category, select Apps. 4. Select System app. 5. Select Netflix. 6. Select Clear data. 7. Select OK. 2. Launch the Netflix app You may also refer to the link below for additional steps to follow: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-65a90j/articles/00230344 Should you need further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A90J We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Erin

      Answered by SonyListens

  • QuestionI bought the older Sony Bravia, what's the new one have that's difand better?

    Asked by Mary.

    • Answer Hi Mary, thank you for your inquiry. In terms of features, the Bravia XR A90J Series OLED 4K is powered by the all-new Cognitive Processor XR™. Revolutionary TV processing technology that delivers intense contrast with pure blacks, high peak brightness, and natural colors. It also supports Google TV to seamlessly browse 700,000+ movies and TV episodes from across your favorite streaming services, all in one place. Watch content from Netflix, Amazon Prime Video, Disney+, Paramount +, YouTube, Apple TV app, HBO Max, and many more. In terms of next-gen gaming, this TV features 4K/120Hz and BRAVIA Game Mode for increased frame rate and reduced input lag. Note: 120 Hz is supported by HDMI IN 3 and IN 4. And feel the action with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Hope this helps! Regards, Sam

      Answered by SonyListens

  • QuestionReading the non-answer below about the motion. Reports from many users about the stutter that is worse than any model from the previous years, is there a firmware update that can fix the motion issues of the A90J ? People telling me it's a stuttery mess.

    Asked by Alex.

    • Answer I’ve only had my A90J for 2 weeks now. I haven’t noticed the judder-motion problem yet. Ask me again in another week or so. Your excessive judder is probably fixable in the advanced picture settings. So far, I have been very satisfied with the nearly flawless video on it. This is me 2nd OLED, and it was a very expensive purchase. My first OLED by LG was also pretty much flawless, for the first 3 years. I watched to Much 24 hr news channels (CNN) and slowly induced image retention and some BURN-IN, so if you want your beautiful TV DISPLAY to last 10+ years or more, vary your usage and turn the TV display OFF when not watching. I was led to believe that this TV picture could be muted (audio only) by pressing the DISPLAY button. It is a little more involved. At any rate, this OLED model is new XR chip driven. I believe that SONY USA help techs are still in the “learning mode” with the A90J, SO BE PERSISTENT as well as patient with them. Hope this helps in some small way for you.

      Answered by bobstar9

  • QuestionDoes this TV pass-through Dolby Atmos? I currently own an LG C8 and would like to upgrade to this SONY or the LG G1. Dolby Vision and Atmos are must haves since I'm strictly an Apple TV user. Thanks!

    Asked by MarcRod.

    • Answer Hi MRod, Yes, the A90J supports Dolby Vision and Dolby Atmos with supporting the HDMI eARC/ARC. You can connect your soundbar to the HDMI input terminal bearing the text “ARC” or “eARC/ARC. Please check the link below for the BRAVIA TV Connection Guide: https://www.sony.com/electronics/support/articles/00231150 I hope this helps! Jay

      Answered by SonyListens

  • QuestionWhat are the dimensions

    Asked by Doug.

    • Answer Hi Doug, thank you for inquiring about the BRAVIA XR MASTER Series A90J. Below is the 65" dimension. DIMENSION OF TV WITHOUT STAND (W X H X D) 56.85 x 32.80 x 1.62 inch (1,444 x 833 x 41 mm) DIMENSION OF TV WITH STAND (STANDARD POSITION) (W X H X D) 59.13 x 32.83 x 12.48 inch (1,502 x 834 x 317 mm) DIMENSION OF TV WITH STAND (SOUNDBAR POSITION) (W X H X D) 56.85 x 35.51 x 12.48 inch (1,444 x 902 x 317 mm) Sincerely, Erin

      Answered by SonyListens

  • QuestionDoes Sony's "Acoustic Surface Audio+" immersive sound feature work when the TV is being used as a center channel in a 5.1 or 7.1 system? Or do you only get the full effect when using the TV audio by itself.

    Asked by Athens007.

    • Answer Hi Athens007, Thank you for the inquiry. In Center Speaker Mode the TV will use all the same speakers as Acoustic Surface Audio+. But it will only be receiving the dedicated center channel signal from the 5.1 or 7.1 source while in center speaker mode. I hope this helps! Jay

      Answered by SonyListens

  • Questionwill the a90j sound good with out a sound bar

    Asked by steve.

    • Answer Yes without a doubt you will be surprised how good this sounds without a soundbar. Now Myself I go all the way. If I am willing to break the bank to have the Godzilla of TV's (the Best of The Best) then the Sonos ARC is whats needed as a perfect match for this TV. I am already waiting for BestBuy to deliver on 4/13/21 *Yes*

      Answered by Wiaeguyy007

  • QuestionHow many hdmi 2 1 ports are there? I have an ambeo soundbar that I want connected earc a ps5 and a pc with 3090 to connect will I be able to connect all 3?

    Asked by JRuss87.

    • Answer Hi Jrussel87, Thank you for your inquiry. There are 2 HDMI ports available with features associated with HDMI 2.1. And they are supported by HDMI ports 3 and 4. Note: VRR will be available via a future firmware update. Hope this helps! -Sam

      Answered by SonyListens

  • QuestionWill playing video games cause burn in? What sound formats are built in this tv?

    Asked by Jim.

    • Answer Hi Jim, Thank you for your inquiry with the TV. Organic LED displays (OLED) may experience image retention if an image is continuously displayed for a long period of time or the same image is repeatedly displayed. This is due to the characteristics of the materials used to achieve high-definition imaging. To protect your TV screen, avoid using images that may cause image retention. The good news is that we have steps to protect the TV screen from image retention like Pixel Shift and Panel Refresh found within the TV settings. For sound format, the TV has Dolby, DTS, and more. If you need assistance, please email the below information to Sony E-support that you can find on Sony’s official website. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Amazon Username: Telephone Number: Sony TV Model Number: Issue: Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Email Question.” Regards, Jay

      Answered by SonyListens

  • QuestionHow do I connect my Vizio SB46312 sound bar

    Asked by Anonymous.

  • QuestionI have a wall mount for sony 40inch tv. Will that work for 65 inch? Thankyou

    Asked by Barry.

    • Answer Hi Barry, Thank you for your question. The XR65A90J is designed to support the Sony SU-WL855 wall-mount bracket. Additionally, you can use a VESA compatible wall-mount bracket the supports 11.81 x 11.81 inches (300 x 300 mm) hole pattern. Please also check the specifications wall-mount bracket. IMPORTANT: For product protection and safety reasons, Sony strongly recommends that the installation of your TV on a wall be performed by qualified professionals. Do not attempt to install it yourself. The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. And with Acoustic Surface Audio+ the screen is the speaker, allowing you to hear immersive sound and clear dialogue right from the subject on-screen. -Ralph

      Answered by SonyListens

  • QuestionDoes this Sony TV Vent from the front, sides or back?

    Asked by Rebekah.

    • Answer I believe the back, nothing on front or sides to vent.

      Answered by TMac

  • QuestionI just bought a 65" Bravia XRA 90J TV.......Is there a way of connecting a subwoofer, either active or passive to this set? I do not want to add a sound bar, but want to use the external subwoofer to complement the existing sound from the TV itself.

    Asked by Dennis.

    • Answer No you can't only other way is to and a sony A9 with subwoofer and use tv as center speaker

      Answered by TMac

  • QuestionDoes it have the spectrum TV app

    Asked by Lj.

    • Answer My answer will probably be inconclusive. There is quite a variety of apps available through Sony Select. We are in Xfinity country so Peacock is one of the Apps available. Someone with Spectrum will have to weigh in to tell you if the Peacock choice changes if you have Spectrum cable.

      Answered by KenD

  • QuestionHow many USB 3.0 and USB 2.0 ports does it have? Are they all just 2.0? I couldn't get a close-enough shot of the picture of the ports.

    Asked by JuanChocoPlasta.

    • Answer Hi JuanChocoPlasta, The XR65A90J has 3 USB ports[2 (side), 1 (bottom)]. USB port 1 and 2 support High Speed USB (USB 2.0) and USB port 3 supports Super Speed USB (USB 3.1 Gen 1) I hope this helps! Jay

      Answered by SonyListens

  • QuestionWhat are the main differences between this model and the Bravia XR A80K model to justify the higher price of this one?

    Asked by T2000KW.

    • Answer Hi T2000KW, The BRAVIA XR A90J is Sony’s brightest-ever OLED TV, powered by the all-new Cognitive Processor XR™. This MASTER Series OLED uses cognitive TV processing to deliver lifelike picture quality by understanding the way humans see and hear. A90J is also MASTER Series. With A90J XR OLED CONTRAST PRO, you can feel immersive depth and realism with ultimate blacks and our brightest-ever OLED picture while you can feel the beauty of OLED contrast with pure blacks and lifelike brightness for A80K XR OLED CONTRAST. I hope this helps! Jay

      Answered by SonyListens

  • Questionwha are the dingos of the 65 inch tv

    Asked by Tim.

    • Answer The Sony A90J 65 inch.

      Answered by TheRealTI

  • QuestionWhats the difference between Oled and Qled televisions

    Asked by Anonymous.

    • Answer Hello, Thank you for your question. OLED is a self-emitting light technology for ultimate contrast and color, Each pixel has its own light source. QLED is an LCD based technology that uses a backlight to produce light and doesn't have the same self-emitting technology and OLED. I hope this helps! Jay

      Answered by SonyListens

  • QuestionDoes this Sony model support a BOSE sound bar system ?

    Asked by Rick.

    • Answer Absolutely, it has the eArc/120hz all that good stuff. Just my opinion, I recently got rid of my bose sound bar 900, bass 700, and surround jewel 700 speakers. I was having so many issues with that platform. I did a total switch around and went to hard wire. There is no compromise. Get a amp and some great speakers witch adapts the days/Dolby Atmos platform. Just my opinion. Good luck!

      Answered by Dientes