Questions & Answers

Q: QuestionIs this HDMI 2.1?

Asked 2 years ago by Thooyan.

Q: QuestionI purchased that TV at BESTBUY 3 years ago. Does that TV also work in Europe?

Asked 4 years ago by Rudi.

Q: QuestionCan you hook up a google nest hub to this TV and have it turn/off the TV with voice command? It's not working for me due to the built in chromecast feature.

Asked 6 years ago by Brit.

• A:Answer Have you tried going into the Apps themselves and making any adjustments that may be needed? I use a Roku Ultra to fully command this TV and the ARC connected Sound Bar.

  Answered 6 years ago by Medicfl1

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Q: QuestionI can't seem to get my Sony HT-CT290/Sound Bar to work correctly with the TV and my UBP-X700 Blu ray DVD player. Some disc play fine and others have no sound, after previews it switches to internal tv sound. I use ARC.

Asked 7 years ago by Nick.

• A:Answer ARC for the soundbar and HDMI 4 Or if your others are open to use; HDMI 2 - should fix the problem. My soundbar is (Lg) is not recognized either as it is not a Sony soundbar, yet it performs normally using the ARC HDMI connection. Check your Disc Player Settings to insure that it lets the TV's volume control - control it, try Sync settings via the TV also.

  Answered 6 years ago by Medicfl1

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Q: QuestionCan you give me a step by step guide on accessing the built-in keyboard?

Asked 7 years ago by Okthis.

Q: Questionmy sony 4k tv i got from bestbuy over the summer keeps saying short, input volume and will increase the volume a lil. it does this every couple of minutes. it will eventually max out if we let it. cant find any settingthat would fix this. help please

Asked 7 years ago by kramervegalivermush.

Q: QuestionI just bought a Sony XBR900F tv. I'm trying to have he sound of the tv through my old Sony amplifier who has only RCA connectors. I try to connect via RCA cable to Audio/ headphones/subwoofer. It works but the sound is decreased. Explanation?

Asked 7 years ago by JOJO.

• A:Answer We have the tv hooked up to a Sony amplifier for the sound and it’s amazing. I don’t know about RCA, but it should work.

  Answered 4 years ago by PoppaJim

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Q: QuestionI usually never turn off my tv. I leave it on for my dogs, lol yes they do watch. I'm not sure if doing that will damage this new envestment. I'm sure it's a crazy question but seriously need to know. Thank you .

Asked 7 years ago by Wendy.

Q: Questionwhen I’m watching tv I get a kind of quick flicker on the bottom part of the screen. It kind of looks like when you raise and lower the volume on it and the bottom half of the tv kind of gets a little darker but it happens quick. Any ideas what it is??

Asked 7 years ago by Queensfinest718.

• A:Answer Hi Queensfinest718, You are probably referring to the Illumination LED of the TV: http://helpguide.sony.net/tv/eusltn1/v1/en-003/01-03_06.html Regards, Vincent

  Answered 7 years ago by SonyListens

  
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Q: QuestionMy new XBR65X900E is updated to latest soft. Its hooked up to my Onkyo TX-NR676 receiver. Randomly, the TV shuts off and the white power light goes off accordingly. The Tv had the latest soft and I have done a factory re-set with no success. Help Sony!!!

Asked 7 years ago by Dave.

• A:Answer I have the same Reciever and this did happen to me a few times. Is the reciever connected to the HDMI 3 ARC input. If not, try that.

  Answered 7 years ago by MoeMoeVerified Purchase

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Q: QuestionCan I use a gaming pc with this tv?

Asked 7 years ago by Nick.

• A:Answer Yes. Long as the computer has HDMI output.

  Answered 7 years ago by MoeMoeVerified Purchase

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Q: QuestionWhen viewing directv (hdmi) - resolutions say tv doesn’t support 1080?

Asked 7 years ago by Figtx.

• A:Answer Replace HDMI cable

  Answered 7 years ago by MikieVerified Purchase

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Q: QuestionWhat are the dimensions of this TV?

Asked 7 years ago by Jimlock.

• A:Answer This smart TV with stand measures 57 inches wide, 35.3 inches high and 10.3 inches depth.

  Answered 7 years ago by CommunityAnswer

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Q: Questionwhat is the weight of the sony 65" 900E?

Asked 7 years ago by Anonymous.

• A:Answer The weight of this TV with the stand is 51.2 pounds. Without the stand, the weight is 48.5 pounds.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionTv won’t stay off keeps turning itself back on

Asked 7 years ago by Wingman.

• A:Answer I have the same issue,I did contact Sony multiple times and I have no help as of yet.Kicked around to various people all the time making notes. Now I have to wait for the "Tech person" to call me in 2-3 days. It has been 2 already and nothing. I am taking it back to BestBuy this Saturday and never buying Sony again. Money back please

  Answered 7 years ago by Jimbo

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Q: QuestionPurchased the XBR65X900E and have it connected to my Directv cable box Sony remote set up to control the cable box and while I can access the guide and change the channels, I can't figure out how to access the DVR content via the Sony remote. Possible?

Asked 7 years ago by Drew.

• A:Answer Hi Drew, we cannot guarantee if all the operations of your cable box remote can be performed by the TV's supplied remote. Regards, -Mark

  Answered 7 years ago by SonyListens

  
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Q: QuestionI'm interested in difference in sony tv 65 in. 850 compared to the 70 in. 690 I like the 70in size

Asked 7 years ago by Anonymous.

• A:Answer Hi there, The 850 is already an Android TV which gives you access to a wide range of popular applications. It also features the 4K HDR Processor X1, Object-based HDR remaster and TRILUMINOS™ Display for better picture quality with color and contrast enhancement. You may check on these links for more information: https://docs.sony.com/release//specs/XBR65X850E_mksp.pdf https://docs.sony.com/release//SPECS/KD70X690E_mksp.pdf ~Ralph

  Answered 7 years ago by SonyListens

  
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Q: QuestionI cannot change channels using the Sony remote. I have the blaster set up and can view one channel and bring up the guide but when I choose another channel and hit view, nothing happens. I can change channels with my xfinity remote but not my Sony remote.

Asked 7 years ago by Dignan.

Q: QuestionJust updated my Sony but can't get rid of the Bravia terms of service and privacy policy of Samba Interactive TV notice.....won't let me view details or click on later. Any suggestions to get rid of this notice

Asked 7 years ago by Kaytee.

• A:Answer Hi Kaytee, We are sorry to hear that you're having issues with this TV. Let's try to isolate and fix the issue by following some troubleshooting steps, kindly check this link: https://www.sony.com/electronics/support/articles/00151645. Thanks, Zac

  Answered 7 years ago by SonyListens

  
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