A:AnswerHi Tryingtomakeadecision, Thank you so much for your inquiry! The X900H television supports seeing ring doorbells camera image via Alexa functionality. Please check the Amazon Alexa built-in smart application on the TV for more information. Should you need more assistance or information, please email us at [email protected]. Thanks! - Romeo
A:AnswerHi BlackHawko2,
Thank you for choosing and purchasing our Sony X900H BRAVIA Smart TV.
We are sorry you're having issues with your brand-new TV. This is usually not the case with our premium TVs and we'd like to apologize for the inconvenience this caused you. A firmware update version v6.0414 is now available to address some issues of your TV. You should have received a notification on your TV to download the latest firmware, just make sure you have an active internet connection.
If you are unable to resolve your concern please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X900H:
Thank you so much for choosing Sony!
Sincerely,
Romeo
A:AnswerHi Moron, Yes, this TV supports eARC/ARC. Android TV does not have a pre-installed web browser app. However, you can download and install third-party apps that function as a web browser through the Google Play store. We don't guarantee the operation of third-party apps. Third-party apps that have been downloaded and installed from the Google Play store are supported by the company or developer who produced them. Thanks. -Jess
A:AnswerHi there, Thank you for your inquiry! To maximize high quality 4K contents, we recommend using a Premium High-Speed HDMI (High-Definition Multimedia Interface) cable which supports Enhanced Format (48Gbps) for optimum performance and uncompressed HDMI 2.1 feature support. I hope this helps! -Carl
A:AnswerHi there,
Thank you so much for your inquiry! Both TV series is released in 2020. Both have HDR compatibility of HDR10, HLG, Dolby Vision, and supports Dynamic Contrast Enhancer, Object-based HDR remaster, and runs an Android OS. They only differ in the following:
BACKLIGHT DIMMING TYPE: The 900H - Local Dimming while the X800H - Frame Dimming.
MOTION ENHANCER (NATIVE HZ): The 900H - X-Motion Clarity, Auto mode while the 800H - Motionflow™️ XR 240 (native 60 Hz).
PS5 Ready 4k/120/VRR/ALLM (with firmware update) for X900H.
You can also check the comparison chart for more details:
https://www.sony.com/electronics/tv/t/televisions?view=compare
I hope this helps! Thanks again for considering Sony!
- Romeo
A:AnswerHDR10+ was founded by Samsung and is used with most of their higher end products and perhaps with other products. Dolby Vision is the equivalent of HDR10+.
A:AnswerHi Xcross, Yes, the Picture-in-Picture function is supported by the TV, but you cannot play 2 sources at once. You can minimize your main source while you use the menus or search options. Thanks! -Jess
A:AnswerThis depends on a vast number of variables, the main one being your source material. What kind of video are you watching? Most cable stations and satellite are particularly bad and very compressed-its just not as apparent how bad the image is on a smaller screen. If you are streaming, your internet speed (and home network) can make a big difference in the quality of your video. It is also best to use the native apps for things like Netflix and YouTube (which actually has some great 4K HDR content) as they default to the highest quality setting for your TV - if your internet is fast enough to handle it.
Actual settings can be more subjective. I personally prefer to use standard picture mode. Light sensor off. Brightness settings at default values *except* the bottom 4 options :black adjust, contrast enhancer, local dimming, and x-tended dynamic range all set to high. And for the love of Darwin, turn off Motionflow... Every modern TV has it and it's the worst invention since castration. (subjective, of course. I'm sure some people love castration)
But generally the biggest difference you will see in picture is what is being fed into the TV, so find a good 4K HDR source, and your images will look amazing.
A:AnswerHi Ari, The X900H will be getting a firmware update to support the HDMI 2.1 features. However, we cannot give you an exact date about when the update will be available for this model. For announcements and product updates, we also suggest checking out the Sony website. Thank you. -Jess
A:AnswerHello, This model has our Acoustic Multi-Audio feature that includes two sound-positioning tweeters at the back of the TV that enable sound to follow the action for a truly immersive experience. It also has our X-Balanced Speaker that drives movies and music with clear sound. Unfortunately, it does not have a TV Center Speaker mode. If this is a feature you are interested in Sony A9G series of OLED TV’s do have this feature, along with the 8K Z8H and Z9G Thank you. -Vincent
A:AnswerAs a person who works in the film industry with a husband who is hard of hearing, I have definitely had my share of frustrations when it comes to subtitles. On my previous TV, when the subtitles would appear on screen, the rest of the image would dim as compensation for the white of the subtitles and then brighten again when the subtitles disappeared (which I assume is the reason you ask about local dimming.) Thankfully, this TV does not have the same problem. There is an "Off" setting in the auto local dimming menu, which is why I am not sure the Sony rep said it can't be turned off, but IMO, the High setting produces the best image. There are some bloom issues, but interestingly the bloom is worse on the lower local dimming settings than on the high setting. (it seems that Sony has tried to do a "smoothing out" of local dimming in medium and low where the zones next to the bright zone gradually decrease in brightness all the way to the edge, which ends up creating edge blooming and the horrible "Light Bar Crawl" for things like rolling credits. But the bloom is much lower in the High setting, and for my preference, the added black levels and contrast with the High setting outweigh the small amount of bloom which is really only noticeable on letterboxed films where the subtitles are below the image on absolute black. One more observation is that DOLBY VISION content does seem to default to it's own local dimming settings (maybe this is what the sony rep was talking about when they said it can't be turned off) and DOLBY VISION -Dark does create an obnoxious flicker and edge blooming in some darkly lit scenes, but the DOLBY VISION -Bright does not have this problem.
A:AnswerThe legs should land on the level 62” width in the middle of your stand. The actual width needed for the legs is just short of 60 1/2”. It will fit.
A:AnswerHi JDGAZ, Thank you so much for your interest in our X900H Full Array LED 4K Ultra HD Android TV! If you choose to not setup the Amazon Alexa app you shouldn’t have any of its features until you do. I hope this helps! Thanks again for considering Sony! - Romeo
A:AnswerHi Rebecca,
Thank you so much for your inquiry! Are you referring to the distance of the TV stand of XBR85X900H? If so, it does have a distance from end to end of 60 1/8 inches. However, if you're asking if you can use a different TV stand on our XBR85X900H, we apologize, we cannot guarantee the compatibility of any third-party accessories to our product. If this does not help, please email us at [email protected] with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
A:AnswerHi JDGAZ, thank you so much for your inquiry in our X900H Full Array LED 4K Ultra HD TV! We apologize, the Android tools cannot be completely turned off as this TV is powered by Android. To make the most out of our X900H, we recommend completing its setup with a Google account. Thanks again for considering Sony! - Romeo
