A:Answer Hi PZ74,
Thank you very much for your question. We only recommend using the SPEAKER IN terminals of the subwoofer if the AV receiver doesn't have a special jack for a subwoofer (like a MONO OUT jack, MIX OUT jack, SUBWOOFER jack, or SUPER WOOFER jack). For us to best assist you, please provide us the exact model number of your receiver and the speakers you want to connect with the SA-CS9 115W 10” Active Subwoofer. To contact us, please follow the steps below:
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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BestBuy Username:
Model Number:
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We are looking forward to your message and thanks for considering Sony!
- Romeo