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Questions & Answers

Your price for this item is $698.00
The comparable value price is $999.99
Page Showing 1-20 of 25 questions
  • QuestionWhat is the battery life?

    • Answer The maximum battery life is 28 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the hearing aids be used with both Android and iOS devices?

    • Answer The hearing aids are compatible with Android devices.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the charging time for the hearing aids?

    • Answer The battery charge time for the hearing aids is 4 hours.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the hearing aids self-fitting?

    • Answer These hearing aids are self-fitting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat features are available through the app?

    • Answer The app compatible features are a battery indicator and environmental sound settings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the hearing aid have a wind noise reduction feature?

    • Answer This hearing aid does offer a wind noise reduction feature.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre they okay to use for phone calls that are not on speaker? Like can I put my phone up to my ear to make a normal call or will it cause interference/hurt my ears?

    Asked by Will.

    • Answer You can’t listen to phone calls via Bluetooth because the Sony CRE-C20 hearing aids to not offer Bluetooth. However, I have no problem putting my phone up to my ear as normal. Works great!

      Answered by Artanis

  • QuestionDo they work with Bluetooth?

    Asked by Mama.

    • Answer No

      Answered by PeterB

  • QuestionDo you ship internationally

    Asked by John.

  • QuestionCan I use in just one ear?

    Asked by Bosco.

    • Answer Hi FutureSoutherner, Thank you for your question! Sony OTC devices are sold and must be setup as a pair but it is possible to only use one device after setup. There are instances when customers may only wish to use one hearing aid but we encourage you to follow up with a local hearing care or medical professional if you are experiencing asymmetric hearing loss. Thanks for considering Sony products! Best regards, Estefany

      Answered by SonyListens

  • QuestionI can use it without any problems in Guatemala?

    Asked by Coco.

    • Answer Hi Coco! Thank you for your question. Sony OTC hearing aids are only sold in the United States and the Sony | Hearing Control app is also only available for download in the United States. The app is needed for setup and customization of Sony OTC hearing aids. Sony cannot guarantee functionality of the Sony | Hearing Control app outside of the United States or with use of a VPN. Thanks for considering Sony products! Best regards, Estefany

      Answered by SonyListens

  • QuestionCan I setup by myself? Thanks

    Asked by Phoung.

    • Answer Hi Phoung! Thanks for your great question! Sony CRE-C20 OTC hearing aids are self-fitting, meaning you do not need to visit a hearing care professional to set up the devices. The Sony | Hearing Control app will guide you through the process, which takes about 20 minutes. Check out our Quick Setup Guide: https://www.sony.com/electronics/support/articles/00337035 Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.

      Answered by SonyListens

  • QuestionIs it compatible with iphone 13?

    Asked by Sherlock.

    • Answer Hi Sherlock! Thank you for your great question. Sony CRE-C20 OTC hearing aids are compatible with Apple iPhone devices running iOS 15 or higher. Your phone's iOS version can be found in the phone's settings menu. Thanks for choosing Sony! Best regards, Stephanie

      Answered by SonyListens

  • QuestionAre these smaller than the original Sony hearing aids?

    Asked by Star.

    • Answer Yes

      Answered by circlepete

  • QuestionDo you need to have your phone with you to use hearing aid

    Asked by Barry.

    • Answer Hi Barry, Thank you for your question, Barry. A smartphone (Android with OS 11 or higher or iOS with version 15 or higher) is required for the setup and Sony OTC hearing aids. A smartphone with the Sony | Hearing Control app will allow the user to change volume, sound balance, and make fine tuning adjustments but is not necessary for use of the hearing aids beyond the initial setup and self-fitting process. Best regards, - Stephanie

      Answered by SonyListens

  • QuestionIs this hearing device in stock at stores for immediate purchase?

    Asked by Rew33.

    • Answer Hi Rew33! The availability of in-store stock at local Best Buy locations may vary. We recommend you check availability at your local Best Buy on the product page or by reaching out to your local store. Best regards, - Stephanie

      Answered by SonyListens

  • QuestionWhat is return policy?

    Asked by Sogriz.

    • Answer Hi Sogriz, Thank you for your great question. Hearing aids purchased from Best Buy can be returned within 60 days of purchase. Please note that return policy varies from retailer to retailer, so Sony OTC hearing aids not purchased from Best Buy may have a different return policy. My best regards. -Jenn

      Answered by SonyListens

  • QuestionWhat if the CRE C20's don't work for me?

    Asked by Bud.

    • Answer Sony will give a full refund for aids returned in 30 days. BestBuy extends that return time I think to 45 days

      Answered by PeterB

  • QuestionAre compatible with iphone?

    Asked by Omarpina.

    • Answer yes

      Answered by PeterB