Questions & Answers

Q: QuestionCan a sub be connected? Can you just hook up two speakers at this time? Can a turntable be hooked up?

Asked 1 year ago by NJPW.

• A:Answer Yes to both. Check the pictures of the back of the unit, and maybe even go to the online manual.

  Answered 1 year ago by GzaneVerified Purchase

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Q: QuestionCan the STRDH590 be controlled by a universal remote, and if so is there a specific code that needs to be used in set-up?

Asked 1 year ago by CMDRAnder.

Q: QuestionCan this receiver connect to a turntable and a CD player and built in speakers? I also want to listen to radio(games) and it would be great if it bluetoothed.

Asked 1 year ago by Missmusic.

Q: QuestionWhat is the serial number and model of Calibration Microphones for STR DH 590? Can it be available in Best Buy ?

Asked 1 year ago by Viru.

Q: QuestionCan you take the legs off the receiver so it fits better on an entertainment center?

Asked 1 year ago by Anonymous.

Q: Questioncan i have this unit in ...all channel stereo... when watching cable tv?

Asked 1 year ago by junior.

• A:Answer Yes. It can do stereo. Also stereo surround. Also full surround. It has all the technology.

  Answered 1 year ago by ChristopherC

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Q: QuestionI have surround sound now in my great room and two speakers outside on my patio. My current receiver is outdated. I was told I need a receiver that has at least two "zone" capability so that the music may be on outside and not in.

Asked 1 year ago by Koho.

Q: QuestionDoes this reciever have the laqtest wifi and bluetooth standards?

Asked 1 year ago by Lynnie.

• A:Answer Yes!

  Answered 1 year ago by JamesSVerified Purchase

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Q: QuestionCan I hook up a center speaker if I'm only using two front speakers and a subwoofer? Will this help with dialog?

Asked 1 year ago by Jimmy.

• A:Answer Hi Jimmy, Thank you for your question. Yes, you can hook up a center speaker to this AV receiver even if you're only using two front speakers and a subwoofer. Adding a center a speaker can significantly improve the clarity of dialogue in movies and TV shows. Connect speakers with a nominal impedance of 6 ohms to 16 ohms. You may select 3.1 on the speaker pattern so you will be able to use the center speaker. For more details, please visit the link below. https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf (page 38) Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionDoes this Home Theater System play DVDS

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thanks for inquiring about the STR-DH590. The unit itself doesn't have a disc compartment/built-in DVD player although you can hook a DVD player to it. You may check the link below for more information about connecting Audio-Visual Devices. https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf (Refer to page 23) This receiver is equipped with 4 HDMI inputs so you can connect your HDMI capable devices. Plus, it works with the latest 4K TV’s and HDR sources, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: Questiondoes this purchase come with professionally installation

Asked 1 year ago by T.

• A:Answer Hi T, Thanks for reaching out! To best assist you, please contact your dealer/Best Buy as they are best equipped to respond to your concern. In case you need technical assistance or information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: Best Buy Username: Model Number: Issue: Telephone Number: Thank you so much for considering Sony! Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionWill I be able to hook up my new Fluance 85n turntable to this reciever or do I need a phono preamp to go between the turntable and receiver??

Asked 1 year ago by Todd.

• A:Answer Hi Todd, Thank you for your question. To connect a turntable to a receiver, the stereo system should have a PHONO input. Since the PHONO input is not available, the turntable must have a built-in amplifier or an in-line amplifier must be used to connect the turntable to another input on the stereo system. NOTE: Sony does not produce an in-line amplifier. If you are looking for a receiver that has a dedicated PHONO input jacks, we recommend the STRDH190. The STRDH590 receiver is designed to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. -Ralph

  Answered 1 year ago by SonyListens

  
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Q: QuestionDoes it have multi Zone , A, B and AB speaker selection ? To play music in two separate areas or both ?

Asked 1 year ago by TK421.

• A:Answer Only 1 Zone.

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionThe protect light keeps coming on I’ve check the speakers n unplug it seems to continue to come help

Asked 1 year ago by Fred.

• A:Answer I have a Sony str dh590 model and i cannot clear the Protect error from the reciever

  Answered 5 days ago by Anonymous

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Q: QuestionHow do you get rid of menu that pops up every time you turn tv on?

Asked 1 year ago by Max.

• A:Answer Hi Max, Thank you for posting your concern about your receiver. We also appreciate your feedback regarding your concern about the receiver. It is part of the normal operation to display the home menu of the receiver if it is connected to your TV via HDMI. Simply press the home button on the remote control to exit. Make sure that all HDMI devices connected have HDMI Control enabled. If power is turned on from a device (such as a Blu-ray Disc player), then the receiver and the TV turn on, and the TV switches to the proper input to view the menu or content. On the other hand, if all HDMI devices are connected to the TV and only the HDMI ARC/eARC port connects to the receiver, then the TV will both control and display all device menus and content. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionSTRDH590: Can I connect a wired powered subwoofer and a bluetooth subwoofer to this receiver? Will this work fine? My speakers, front, back and center are all wired and I have one wired subwoofer powered but I don't know if a Bluetooth Sub will work.

Asked 1 year ago by John.

• A:Answer Won't work, turning on one, will cancel out the other!

  Answered 1 year ago by AnonymousVerified Purchase

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Q: QuestionWill this work with a passove subwoofer?

Asked 1 year ago by Anonymous.

• A:Answer Hi there, Thanks for your inquiry. Unfortunately, no. Only an active subwoofer can be connected to the SUBWOOFER PRE OUT on the STR-DH590. Sony surround sound receivers are not capable of powering a passive subwoofer. Hope this helps. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionWhat soundbar and speakers are recommended for this unit?

Asked 1 year ago by TiGEO.

• A:Answer Hi TiGEO, Thanks for your inquiry. The STR-DH590 5.2ch Home Theater AV Receiver doesn't support a soundbar connection. Typically, soundbars are designed to be connected directly to a TV to improve the TV's audio quality and are not commonly connected to AV receivers like the STR-DH790, as they serve a similar purpose in providing audio amplification and processing. We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. Here are some recommended Sony speakers that can be paired with the STR-DH590: • Sony SSCS3 3-Way Floor-Standing Speaker - These speakers have a powerful bass response and clear, detailed highs that make them ideal for use as front speakers in a home theater setup. • Sony SSCS5 3-Way Bookshelf Speaker - These compact speakers deliver big sound for their size, making them a great choice for use as rear speakers in a surround sound system. • Sony SSCS8 2-way 3-driver Center Channel Speaker - This speaker delivers an unprecedented and real audio experience, with a soundstage so expansive you can feel the energy and passion of the original performance. • Sony SSCSE Dolby Atmos Enabled Speakers - These speakers are designed to deliver immersive, three-dimensional sound, and can be used as height speakers in a Dolby Atmos setup. You may also want to consider checking this model, STR-DH190 Bluetooth stereo receiver which has an audio analog output for an active speaker or soundbar connection. I hope this helps! Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionMy system will power off when I turn it up above volume 36. Could I have connected my speaker wrong?

Asked 1 year ago by Basehead.

• A:Answer Hi Basehead, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We regret to know that you're having a power issue with your STR-DH590. There are several reasons why the receiver might be shutting down when you turn up the volume. For now, let's attempt to isolate and address it by following the troubleshooting steps on these articles to resolve this problem: https://www.sony.com/electronics/support/articles/00032091 https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553098.html We recommend connecting wired speakers with a nominal impedance of 6 ohms to 16 ohms. If your speakers have a lower impedance rating than the receiver is designed for, they can draw more power than the receiver can handle at high volumes, causing malfunctions and shutting down. Ensure the unit has proper ventilation. If the issue persists, please try to factory reset the unit, remove all the devices connected to the receiver, and observe it for a while to see if the issue reoccur. To factory reset the unit, press (power) to turn off the receiver. Press and hold (power) for 5 seconds.“CLEARING” appears on the display panel during initialization. When initialization is complete, “CLEARED ” appears on the display panel. If none of these things help, email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Sincerely, Jess

  Answered 1 year ago by SonyListens

  
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