Questions & Answers

Q: QuestionI gave up my Beats because they hurt my ears after about 10 minutes. Will these be better? Maybe I have large ears????!

Asked 9 months ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer yeah, they will be much better in sound and also in comfort, Beats is a on the ear headphone and cushioning in that is not that amazing. And they literally have zero bass. These on the other hand are actually Sony's flagship headphones and they are over the ear, which meand they don't sit on the ear. They do hurt a bit after like 4 hours of continuos use for me.

  Answered 7 months ago by VarshikaPVerified Purchase

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Q: QuestionI have a 2023 Nissan Armada are these compatible with my system

Asked 9 months ago by BadBob24.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes they should be compatible with your vehicle all you have to do is go on the Alexa app and pair your device with Nissan mylink and go to Bluetooth that's what I did with mine

  Answered 9 months ago by GoogleVerified Purchase

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Q: QuestionAre the headphones adjustable. I have a pair of bose that are not and they lie below my ears

Asked 10 months ago by Oliver.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer yeah they are adjustable they have sliding ear piece that go up and down

  Answered 9 months ago by DavidM

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Q: QuestionAre these headphones sweat/waterproof?

Asked 10 months ago by DW.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hello DW, Thank you for contacting Sony! We appreciate your interest in the WH-1000XM4 headphones. Please be aware that these headphones are neither waterproof nor sweatproof. To maintain their durability, it is important to keep them away from moisture and excessive perspiration, as any damage resulting from such exposure is not covered under warranty. For additional information regarding precautions, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html?search=WATER. If you need moisture-resistant headphones for workouts, consider models like the LinkBuds S, WF-1000XM4, and WF-1000XM5, which have an IPX4 water resistance rating, which protects against splashes and sweat. These include the LinkBuds S, WF-1000XM4, and WF-1000XM5. Explore these options at: https://electronics.sony.com/. Best regards, -Fred

  Answered 10 months ago by SonyListens

  
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Q: QuestionCan I plug this headphone into my first-generation iPod, and into my phone or the headphones can only be used via Bluetooth?

Asked 10 months ago by Maria.

• A:Answer These headphones come with an aux cable so you should be able to use them wired to your iPod or phone! You just might need an aux to lightning or aux to USB-C to connect them to your phone since most phones don’t have headphone jacks anymore.

  Answered 5 months ago by logjamVerified Purchase

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Q: QuestionCan I use these to watch tv while other people are listening to sound from tv speaker?

Asked 1 year ago by bobby.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer That depends on your TV. Some TVs - specifically some of Sony's own Bravia models - have this ability but it's not common. But it comes down to your TV having that functionality - not the headphones.

  Answered 1 year ago by mantoothnation

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Q: Questionis the headset adjustable to user?

Asked 1 year ago by Bill.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes. These are adjustable to user.

  Answered 1 year ago by DylanVerified Purchase

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Q: QuestionWill the WH-1000 XM4 connect to Bravia TV without cables

Asked 1 year ago by Newhouse.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer yes it can !

  Answered 1 year ago by nicole

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Q: QuestionHow do you hook them up for in flight use

Asked 1 year ago by Mark.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Mark, Thanks for your inquiry! You can use the supplied headphone cable. However, the plane's entertainment system must have headphones audio out port. Additionally, they include a plug adapter for in-flight use, allowing you to enjoy the in-flight entertainment system. Some airlines may require this adapter in addition to the supplied 3.5mm headphone cable. If the airlines allow using Bluetooth headphones, then you can use it wirelessly. To use Bluetooth headphones, you will need to connect Bluetooth transmitter to the headphones jack and pair with your headphones. Hope this helps. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionI have 2 SONY WH-RF400R wireless headsets with the Sony charging towers...both of which have ceased to hold a charge. Our TV does not have Bluetooth, ( TV is over 20 years old...thanks to Sharp. can you suggest a replacement ? ...we like the tower .

Asked 1 year ago by FLOYD.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

Q: QuestionAre these compatible with a Samsung television?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer yes they are !

  Answered 1 year ago by nicole

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Q: QuestionHi，Dear Sir/Madam, May I know what app I need to download to enjoy all the functions provided. I have an iphone 7, is iPhone7 enough to download the app to enjoy all the functions or do I need the upgraded iphone 10 or high-end one? Thanks！

Asked 1 year ago by Linda.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Linda, Thank you so much for the question. To unlock the full potential of your Sony WH-1000XM4 headphones, you'll need to download the Sony | Sound Connect app. With the Sony | Sound Connect app, it allows you to customize audio settings with your headphones. Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music. The WH-1000XM4 headphones are fully compatible with the iPhone 7 and other Apple devices that utilize the A2DP (Advanced Audio Distribution Profile) Bluetooth profile..You can download the Sound Connect app (formerly Sony | Headphones Connect) app from the Google Play and App Store. For more on What you can do with the “Sony | Sound Connect” app, visit the help guide of our WH-1000XM4 on our Support website. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionDo these headphones or Any other Sony model headphones still have the noise cancelling feature even when plugged in using the aux cable ?

Asked 1 year ago by Oppa.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Oppa, Thank you for your inquiry. Yes, it does. Most Sony headphones, including the WH-1000XM4 can be used as noise canceling headphones by connecting a device via the supplied headphone cable and with the headphones turned on. If you connect the supplied headphone cable while using the noise canceling function with a Bluetooth connection, the Bluetooth function is turned off, but you can continue to use the noise canceling function. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionHow is the performance on background noise cancellation when using the mics on a call?

Asked 1 year ago by Cami.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi Cami, Thank you for your inquiry! The Sony WH-1000XM4 utilizes our improved Precise Voice Pickup Technology which reduces background noise during phone calls and delivers clearer voice quality to the other person on the phone. This controls five of the microphones in the headphones optimally and performs advanced audio signal processing to pick up voices clearly and precisely for hands-free calls and Speak-to-Chat. That being said, the noise canceling function of the headphones works differently during a call than when playing music. If you hear ambient sound, headphone operation sound, or white noise (i.e., a small electrical noise with continuous static sound) during a call, that is an effect of Sidetone and not a malfunction. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionAre these headphones capable with the LG Stand by me TV package?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer As long as the TV allows connectivity to audio devices through bluetooth, you’re good to go. However, the distance between the headphones and the tv can have a major impact on the stability and quality of sound/audio.

  Answered 1 year ago by HoangN

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Q: QuestionDo these week work iPhones

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver

• A:Answer Yeah the headphones works for android and IPhone (IOS) just having bluetooth activated and installing the Sony Sound Connect app for using them and customize everything. Making the experiende unique.

  Answered 7 months ago by AlejandraGRVerified Purchase

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Q: Questioncan they be tracked if I lose them

Asked 1 year ago by Alan.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Not without attaching a tracking device

  Answered 1 year ago by JOSHD

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Q: QuestionWhat is the decibel reduction rating?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Hi there, Thanks for your inquiry. Unfortunately, we don't disclose the Decibel/Noise Reduction Rating. The WH-1000XM4 has Industry-leading noise canceling with Dual Noise Sensor technology that will provide one of the best noise cancelling experience. To give you an idea about the noise canceling function of the unit, it is most effective in low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled. Regards, Jess

  Answered 1 year ago by SonyListens

  
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Q: QuestionIs there a way to turn off the mute when you talk function? It seems to mute all the time when I’m simply humming along.

Asked 1 year ago by Targus.

This question was asked about the related product: Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black

• A:Answer Yes. Turn off the Speak-to-Chat setting.

  Answered 1 year ago by MikaelaB

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