Questions & Answers

Q: QuestionDo we know if these can be connected into an Xbox controller for Xbox one S? The Xbox controllers have aux plugin. Also how do these work with dell computers? I’m assuming they must be Bluetooth for these to connect or can you also connect via aux cord?

Asked 3 years ago by Ecam.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer I use them wired via my PS5 controller, using a 3.5mm audio cable. They work great so I would imagine it’s the same with Xbox. Sorry, haven’t used them with a computer

  Answered 3 years ago by Timothy

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Q: QuestionWill these have the same lag issues with Samsung Smart tvs like the XM4’s?

Asked 3 years ago by Ghoster808.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer I used them with a Vizio and experienced no lag. I don’t own a Samsung TV to try it though.

  Answered 3 years ago by Timothy

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Q: QuestionIs the battery replaceable? Or i it s throw-away ietem once the battery is depleted.

Asked 2 years ago by Gene.

• A:Answer Thanks for your question, Gene. While it is possible to replace the WH-1000XM5 battery yourself, we recommend that you have them replaced by an Authorized Service Center or Consult your nearest Sony dealer. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Should you need further assistance, please contact us. Unfortunately, due to the current phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on [Product Type] and from there you'll see different ways to reach us. Regards, Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionCan I use them with my ps5???

Asked 3 years ago by Ernesto.

This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver

• A:Answer Also i would just invest in the sony wireless headphones only $100 or less very much worth it

  Answered 3 years ago by Agastyalishen

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Q: QuestionTwo quick questions. I've heard the cups on the XM5s are bigger but the depth is not. Would XM4s be better for big ears? Also, I am confused by reviews regarding ambient sound. If i want complete ANC with no ambient sound, can I set them just for that

Asked 3 years ago by Bobby.

• A:Answer The XM5 earcups are not as deep but my ears do not touch the drivers at all. As far as anc and ancient mode, there is a button on the left earcup that lets you toggle between the two. Both work really well.

  Answered 3 years ago by Surfacepro7Verified Purchase

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Q: QuestionDoes anyone know the demo songs played at Best Buy for these? Just bought a pair and loved the demo songs

Asked 2 years ago by John.

• A:Answer Yes the songs are good

  Answered 2 years ago by SrinivasVVerified Purchase

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Q: QuestionDo the new Sony WH-1000XM5 headphones have any kind of waterproofing? If I take a long walk on a hot summer day, is my perspiration going to damage the headphones? Will I be able to use them in a 30-minute session on my elliptical machine? Thanks.

Asked 3 years ago by Jeff.

• A:Answer There's no official water resistance. A little bit of sweat should be fine, but I definitely wouldn't workout or wear them during any sweaty activity. They aren't activewear headphones. I only use them for work, watching movies, listening to music, etc.

  Answered 3 years ago by Anonymous

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