A:Answer Hi Jsthngn, We are sorry to hear that you are having a connection issue with the other speaker. Before resetting the speakers to factory settings, you may consider the suggestions from this link: http://helpguide.sony.net/speaker/srs-xb10/v1/en/contents/TP0001266490.html
If the issue is still unresolved, follow the guide from the links below to reset and initialize the speakers to factory settings:
http://helpguide.sony.net/speaker/srs-xb10/v1/en/contents/TP0001266519.html
http://helpguide.sony.net/speaker/srs-xb10/v1/en/contents/TP0001266520.html
Regards,
Vincent