Questions & Answers

Q: QuestionWhat is the maximum number of users this Starlink High Performance Kit can support?

• A:Answer The Starlink High Performance Kit is designed for locations with 20+ users.

Q: QuestionWhy is the Starlink High Performance Kit better for high demand users?

• A:Answer The larger antenna in this kit enables faster speeds and higher throughput, making it suitable for high demand users.

Q: QuestionDoes the Starlink High Performance Kit require a monthly service plan?

• A:Answer Yes, a monthly service plan is required. It is recommended to pair it with one of the three Business Service Plans: 1TB, 2TB, and 6TB.

Q: QuestionHow is the Starlink High Performance Kit installed?

• A:Answer The kit is designed for easy self-installation and comes with all necessary components.

Q: QuestionSo you sell it, price is advertised. Why not add the monthly cost to subscribe?

Asked 2 years ago by Subscription.

• A:Answer best buy is not doing great because they lack the proper it guys to list the details, you literally have to leave the website to find info and that equates into a lost sale Starlink offers three different packages. Starlink internet costs $110 per month with a $599 one-time equipment fee. Starlink RV internet costs $135 per month with an up-front $599 equipment fee. Starlink Business costs $500 per month with a $2,500 one-time equipment fee

  Answered 2 years ago by doubeleive

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Q: QuestionIs starlink faster than cox wifi and internet

Asked 2 years ago by Max.

• A:Answer Yes! I was stuck with Cox as the only option for a provider for years. Horrible customer service, frequent outages, never delivered anywhere near the speeds they advertise, high price. Switched to Starlink and it is 1000 times better! Internet is FAST and consistently so.

  Answered 2 years ago by Anonymous

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Q: QuestionCan I configure VLANs on a Starlink router? Can I connect an existing AP to the Starlink router and can the existing AP emit Starlink wireless signals?

Asked 2 years ago by yanagihara.

• A:Answer Yes and no. Starlink router has no configuration settings. It's pretty bad and anyone interested in making real networks immediately bypasses the router and plugs it into a better one. The pro dish comes with Ethernet compatibility out of the box, but the standard requires an add on. Once you've got Ethernet, just use it like a wan in your own router. My job installs Starlink for high end customers on the regular (life on an island haha). High perf dish into router into a bazillion WAPs is perfectly valid. You do lose one or two features on the app... you can't view network topology and you can't run the "map your WiFi" which barely worked for me anyway. Important to note that with standard, you can't use ddns. They just released a plan that's only $20 more than standard and it includes a static IP, so that might be more your jam.

  Answered 2 years ago by Petersrin

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Q: Questionhow many area coverage

Asked 1 year ago by Anonymous.

• A:Answer I have a roughly 3500 square foot house and the factory wifi device reaches everwhere with it located in the center of the house.

  Answered 1 year ago by WalterMVerified Purchase

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Q: QuestionWith the RV package can you start and stop and pay the monthly fee for the month you start/stop? Or do you have to pay the monthly fee every month of your membership?

Asked 2 years ago by Jeannie.

• A:Answer You can pause it and resume it at any time, however when you pause the subscription it will remain active until the end of the cycle and at the time of resuming the service the monthly fee will be charged prorated based on your billing cycle date, for more information you can check https://support.starlink.com/topic?category=26&category=65 and go to "How does pause service work?"

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionCan I connect the router to the router of my existing mesh system? Netgear Orbi system in particular.

Asked 9 months ago by Chester.

• A:Answer This system router doesn't have Ethernet port like Gen3. Only thing I could find was buy another router add to system and works like mesh router.

  Answered 8 months ago by RanchoVilla

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Q: Questioncan u stream with this

Asked 1 year ago by ferry65.

• A:Answer Yes. Starlink is a satellite internet provider enabling high-speed, low-latency broadband internet in remote and rural locations across the globe. For more information, please go to https://www.starlink.com/

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionWhat is the stand made of, metal or plastic?

Asked 1 year ago by Stand.

• A:Answer The stand is made of metal and can withstand the outside elements. To see the specifications and other details, check out this link: https://www.starlink.com/specifications?spec=2

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionDoes this eliminate my monthly wi-fi bill??

Asked 1 year ago by Technology.

• A:Answer Starlink requires a monthly subscription. To check prices in your area, go to Starlink.com, enter your address, and click "Order Now" to preview the price breakdown in your area for the Starlink Kit cost and the monthly service price. For more information on monthly billing, please click here: https://support.starlink.com/topic?category=134

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionDoes the Starlink high performance kit use the same mounts as the standard?

Asked 2 years ago by SawyerCntyGramps.

• A:Answer Yes they all use the same mounts and hardware for setup.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionCan this be installed on a boat?

Asked 2 years ago by Seeme.

• A:Answer It can be but apparently it's not the best dish for that purpose. Starlink also sells a high performance dish that is just flat with no motors which helps on a marine vessel in motion. I did not know this and got stuck with the wrong dish because Best buy does not tell you there is a different dish in the high performance range for a vessel in motion.

  Answered 2 years ago by killbillVerified Purchase

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Q: QuestionWHAT IS THE STARLINK PACKAGE THAT WORKS FOR 2 LANDLINE PHONES, 3 COMPUTERS AND 1 TELEVISION?

Asked 3 months ago by Anonymous.

Q: QuestionWhy is the 100.00 credit not available in Pennsylvania???

Asked 10 months ago by frustrated.

• A:Answer Many promotions are dependent on the area. In select markets, new orders in certain regions are eligible for a one-time savings in areas where Starlink has abundant network availability.

  Answered 10 months ago by STARLINK Product Expert

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Q: QuestionDoes inclement weather such as heavy snow, or thunderstorms affect the performance and connectivity

Asked 1 year ago by Margaret.

• A:Answer To get more information on how the service handles inclement weather please check this link https://support.starlink.com/topic?category=10&category=48

  Answered 1 year ago by STARLINK Product Expert

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Q: QuestionHow many miles he can cover

Asked 2 years ago by Koko.

• A:Answer This is not an electric bicyle.

  Answered 2 years ago by AnonymousVerified Purchase

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