Questions & Answers

Q: QuestionWhat is the field of view for the cameras?

• A:Answer Each camera has an 80-degree field of view.

Q: QuestionCan I get alerts on my phone with this system?

• A:Answer Yes, you will receive smart home alerts and notifications to your cell phone via the Swann app.

Q: QuestionWhat type of storage comes with this system?

• A:Answer This system includes a pre-installed 2TB hard drive for local recording.

Q: QuestionDoes this security system come with a warranty?

• A:Answer Yes, Swann provides a 1-year limited warranty that covers factory defects and technical support.

Q: QuestionWhat is the maximum operating temperature for this security system?

• A:Answer The maximum operating temperature is 131 degrees Fahrenheit.

Q: QuestionDo these cameras rotate via the app?

Asked 1 month ago by Anthony.

• A:Answer Hi Tony. No, the cameras included in the kit do not have the pan and tilt functionality that can be controlled through the Swann Security app. They are fixed cameras and do not rotate remotely. Mary - Swann Team.

  Answered 1 month ago by Swann

  
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Q: QuestionCan I run longer lines than 60’ for cameras

Asked 2 months ago by Me.

• A:Answer Thanks for your question. Yes, you can absolutely run longer distances than the included 60' cables. The standard specification for network cables is up to 330 feet (100 metres). If you wish to run any longer than this then you should put a network switch in before you extend again with a second cable. Swann sell our own extension cables (swann.com/swnhd-30mcat5e/) but you can also use any standard network cable (cat5e is fine) and it will work. -SD, Swann Team

  Answered 2 months ago by Swann

  
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Q: QuestionWhat is the total weight

Asked 3 months ago by Great.

• A:Answer We don’t have the exact total weight, as it depends on the packaging and box contents. As a guide, most NVR units weigh around 2.5 pounds, and each camera is about 1 pound. Mary - Swann Team.

  Answered 2 months ago by Swann

  
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Q: QuestionHow mush to install

Asked 5 months ago by Homer.

• A:Answer Hi Homer. Swann do not do any installations ourselves, we would recommend getting a quote from local installers in your area, or contacting BestBuy's Geek Squad directly. Typically the cost of an installation will vary depending on the number of cameras and the complexity of the installation. -SD, Swann Team

  Answered 5 months ago by Swann

  
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Q: QuestionDo this system record sound?

Asked 1 year ago by McSpadden13.

• A:Answer Hello McSpadden13, Yes! This system offers an audio range of up to 16ft (5m), providing extra peace of mind by capturing sound within that range. If you need further assistance or have additional questions, please visit our support page at https://support.swann.com/s/ or contact us over the phone. We’re happy to help! LV - Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionWill this work with my android?

Asked 1 year ago by Android.

• A:Answer Yes, you just need to download the Swann Security app to your Android device and then pair the NVR to the app. As long as your NVR is plugged into your router to get an internet connection then you can view it from anywhere in the world on your phone. -SD, Swann

  Answered 1 year ago by Swann

  
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Q: QuestionCan I view this from my android?

Asked 1 year ago by Android.

• A:Answer Yes, you just need to download the Swann Security app to your Android device and then pair the NVR to the app. As long as your NVR is plugged into your router to get an internet connection then you can view it from anywhere in the world on your phone. -SD, Swann

  Answered 1 year ago by Swann

  
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