Questions & Answers

Name: Swann - Pro 16-Channel, 12 Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera, 2-way Audio Surveillance System - Black
Brand: Swann
SKU: 6423320
Price: 799.99 USD
Rating: 4.2 (597 reviews)

Swann - Pro 16-Channel, 12 Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera, 2-way Audio Surveillance System - Black

Model:: SODVK-16558012RL-US; |
SKU:: 6423320

User rating, 4.2 out of 5 stars with 597 reviews.

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Question1. When I’m not on WiFi I can’t change the video for the cameras to high quality only allows to view in medium quality it just stays a black screen? 2 The cameras will not keep the flashing light setting or the siren it Just reverts back to default
Asked 5 years ago by Aaron.
- Answer Hello, Thank you for reaching out to us with your question. Based on the information provided, you will need to speak with a member of your support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionIv had the *DVR dose not have storage device connected* icon show up twice now, I fix it by rebooting but I was wondering how I can make it stop, the manual says to have a 12v 3a Cable, but it only came with 12v 2a cables, I was wondering if this is why
Asked 5 years ago by Alex.
- Answer Hello Alex, Thank you for reaching out to us with your question. Based on the information provided, your recorder may be having issues with the hard drive or the power supply. We would recommend that you contact our customer support team and request a replacement power supply unit. It is very likely that this is the cause of your issues. Not using the correct voltages or power supply units can/will lead to permanent damage of the recorder. If you have not already, please contact our support team for further assistance. We can be reached at 1-800-627-2799. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionI purchased a Swann Enforcer 8 Channel Security System from Best Buy. It came with 6 Cameras and a 2 TB DVR. I want to purchase two more cameras for this system. How do I know which camera's are compatible with the DVR ?
Asked 5 years ago by NicholasM.
- Answer Hello Nicholas, Thank you for your question. Please click the link below and scroll towards the bottom of the page. Here you will find a section marked as "Compatible Products". There you will find an image, model number, and stock availability of each compatible camera. https://www.swann.com/us/swdvk-85680w6rl Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionHello, one of the wires that came with my kit is faulty and not working. The system is already set up so I can't take it back to Best Buy. How do I replace the wire?
Asked 5 years ago by Bearbear.
- Answer Hello Bearbear, Thank you for reaching out to us with your question. This cable can be replaced under warranty provided a copy of your receipt. To make a claim, please call in and speak with a customer support agent. We can be reached Monday- Friday 8:30 AM- 5 PM PST at 1-800-627-2799. Once the needed information has been provided, we can move forward with shipping your replacement order. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionWhere can I buy additional 4k enforcer cameras? There only appear to be 1080p when purchasing expansion units. Just bought and installed, working great, want all 8.
Asked 5 years ago by Newuser.
- Answer Hello Newuser, Thank you for reaching out to us with your question. These cameras are currently not available on their own. We look forward to making them available within the near future. Please contact our Customer Support Team and request if a single unit is available. We can be reached Monday- Friday 8:30 AM- 5 PM PST at 1-800-627-2799. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionHow many frames per second record?
Asked 5 years ago by Joe.
- Answer Hello Joe, Thank you for reaching out to us. When recording in 4K the frame rate can be adjusted from 1-8 FPS. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionI bought this product last month. I haven't opened the box yet because of the horrific reviews for the app. I don't think I want to keep the camera system without an app that works properly. Has anyone tried the android beta version? How was it?
Asked 5 years ago by MrMFR.
- Answer I just started using the beta version today and its so much better. It still has a few issues but way better and its good to know they are working on it.
  Answered 5 years ago by Mark
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QuestionDose it come with step by step instructions on how to setup everything
Asked 5 years ago by Alex.
- Answer Hello Alex, Thank you for reaching out to us with your question. In an effort to reduce the amount of paper waste all manuals can be found online. See the links below for the instruction manual for this kit. https://www.swann.com/us/downloads/dl/file/id/2269/product/2152/dvr_instruction_manual_english_rev3.pdf https://www.swann.com/us/downloads/dl/file/id/2207/product/2152/swann_security_ios_app_manual_en.pdf We also offer 24/7 technical support and can help you set up in real-time. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionI recently bought this system but there is no microphone included. do i need to buy separately?
Asked 5 years ago by vk.
- Answer Hello Vk, Thank you for reaching out to us with your question. The cameras included in this kit do not have audio features. We would recommend looking into our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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Question1. What is overall dimension of DVR unit ? 2. I want to replace my FLIR 3300 series with this Swann -Enforce model , can I use my pre-installed RG-59 cables instead of running new cables ( which come with the Swann unit ) ?
Asked 5 years ago by TDee.
- Answer Yes, you can use your existing RG-59 cables!
  Answered 5 years ago by Maxim
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QuestionMy TV is 2 rooms away from my router - will this impact set up? How will cameras connect to the DVR if cameras are in the back and front of the house? Will I have cables running through my house?
Asked 5 years ago by Jackson.
- Answer Question 1 is no my setup is my router is downstairs and the tv that the dvr and cameras are hooked to is upstairs. It works good. Question 2 yes unfortunately you will have cables running thru your house cause I have 2 cameras in the front and 2 in the back and also the cable connected to the router. The only way to hide the wires is you would have to go thru the walls ,ceilings and attic my neighbor paid someone to take hers thru the attic and down thru the ceiling in her 2 story house.
  Answered 5 years ago by Jenfur
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QuestionWhat accessories go with this system and can I connect wireless cameras to it also
Asked 5 years ago by Anonymous.
- Answer Hello, Thank you for reaching out to us with your question. What accessories are you looking for? We have compatible camera options and wireless adapters. Wireless cameras can not be connected directly to this recorder. If both systems use the Swann Security application, they can be remotely accessed and controlled from one location. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionHow long are the supplied cords?
Asked 5 years ago by ch71.
- Answer HDMI & Ethernet cords are 3’ long. Camera cords are 60’ long.
  Answered 5 years ago by Jenn
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QuestionIs it hard to install?
Asked 5 years ago by Anonymous.
- Answer Hello, Thank you for reaching out to us with your question. It is our goal at Swann to make our security solutions as easy as possible to install. Our support team can be reached 24 hours a day 7-days a week. Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionDoes this have HEVC or H.265 Video Comprehension Format? Also, can I just hook up 4 of the 6 cameras?
Asked 5 years ago by Lou123.
- Answer Yes you can hook up 4 to 8 cameras to the 8 channel unit also I am including a picture image so you can identify what you need and looking for
  Answered 5 years ago by Bigboy30
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QuestionHow many mega pixels
Asked 5 years ago by Joe.
- Answer Hello Joe, Thank you for reaching out to us with your question. The cameras and recorder included in this kit can record in up to 4K (8 megapixels). Please let us know how we may further assist you, Thank you. JV Swann Customer Support
  Answered 5 years ago by Swann
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QuestionCan I record 24 / 7 and will camera flag out with a cell phone video if motion is detected will I get instant notification and can I hear audio in all the cameras. Are all camera equipped with night vision and what is the feet of sensors.
Asked 5 years ago by Parvez.
- Answer It does have night vision up to 30 feet of color when the LED light is activated
  Answered 5 years ago by Bigboy30
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Questioncan it be hooked up to a monitor
Asked 5 years ago by razors.
- Answer Yes this camera can be hooked up to an external monitor
  Answered 5 years ago by Bigboy30
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QuestionDo I need to use a monitor with these cameras or can I just view the footage on the app?
Asked 5 years ago by Caren.
- Answer It is best to have a monitor to control the cameras also you can use the phone to see your pictures as well
  Answered 5 years ago by Bigboy30
  Answer this question
QuestionWould like to replace our current Defender HD 1080p security system, our Defender dvr stopped recording. We would like to avoid having to reinstall the BNC cables thru our attic. Can we use the existing BNC cables that were used with Defender HD 1080p?
Asked 5 years ago by 63Bren.
- Answer If possible I would like to replace this one to a better one please!
  Answered 5 years ago by Boobru
  Answer this question

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Questions & Answers

Swann - Pro 16-Channel, 12 Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera, 2-way Audio Surveillance System - Black

Q: Question1. When I’m not on WiFi I can’t change the video for the cameras to high quality only allows to view in medium quality it just stays a black screen? 2 The cameras will not keep the flashing light setting or the siren it Just reverts back to default

Q: QuestionIv had the *DVR dose not have storage device connected* icon show up twice now, I fix it by rebooting but I was wondering how I can make it stop, the manual says to have a 12v 3a Cable, but it only came with 12v 2a cables, I was wondering if this is why

Q: QuestionI purchased a Swann Enforcer 8 Channel Security System from Best Buy. It came with 6 Cameras and a 2 TB DVR. I want to purchase two more cameras for this system. How do I know which camera's are compatible with the DVR ?

Q: QuestionHello, one of the wires that came with my kit is faulty and not working. The system is already set up so I can't take it back to Best Buy. How do I replace the wire?

Q: QuestionWhere can I buy additional 4k enforcer cameras? There only appear to be 1080p when purchasing expansion units. Just bought and installed, working great, want all 8.

Q: QuestionHow many frames per second record?

Q: QuestionI bought this product last month. I haven't opened the box yet because of the horrific reviews for the app. I don't think I want to keep the camera system without an app that works properly. Has anyone tried the android beta version? How was it?

Q: QuestionDose it come with step by step instructions on how to setup everything

Q: QuestionI recently bought this system but there is no microphone included. do i need to buy separately?

Q: Question1. What is overall dimension of DVR unit ? 2. I want to replace my FLIR 3300 series with this Swann -Enforce model , can I use my pre-installed RG-59 cables instead of running new cables ( which come with the Swann unit ) ?

Q: QuestionMy TV is 2 rooms away from my router - will this impact set up? How will cameras connect to the DVR if cameras are in the back and front of the house? Will I have cables running through my house?

Q: QuestionWhat accessories go with this system and can I connect wireless cameras to it also

Q: QuestionHow long are the supplied cords?

Q: QuestionIs it hard to install?

Q: QuestionDoes this have HEVC or H.265 Video Comprehension Format? Also, can I just hook up 4 of the 6 cameras?

Q: QuestionHow many mega pixels

Q: QuestionCan I record 24 / 7 and will camera flag out with a cell phone video if motion is detected will I get instant notification and can I hear audio in all the cameras. Are all camera equipped with night vision and what is the feet of sensors.

Q: Questioncan it be hooked up to a monitor

Q: QuestionDo I need to use a monitor with these cameras or can I just view the footage on the app?

Q: QuestionWould like to replace our current Defender HD 1080p security system, our Defender dvr stopped recording. We would like to avoid having to reinstall the BNC cables thru our attic. Can we use the existing BNC cables that were used with Defender HD 1080p?

Question1. When I’m not on WiFi I can’t change the video for the cameras to high quality only allows to view in medium quality it just stays a black screen? 2 The cameras will not keep the flashing light setting or the siren it Just reverts back to default

QuestionIv had the DVR dose not have storage device connected icon show up twice now, I fix it by rebooting but I was wondering how I can make it stop, the manual says to have a 12v 3a Cable, but it only came with 12v 2a cables, I was wondering if this is why

QuestionI purchased a Swann Enforcer 8 Channel Security System from Best Buy. It came with 6 Cameras and a 2 TB DVR. I want to purchase two more cameras for this system. How do I know which camera's are compatible with the DVR ?

QuestionHello, one of the wires that came with my kit is faulty and not working. The system is already set up so I can't take it back to Best Buy. How do I replace the wire?

QuestionWhere can I buy additional 4k enforcer cameras? There only appear to be 1080p when purchasing expansion units. Just bought and installed, working great, want all 8.

QuestionHow many frames per second record?

QuestionI bought this product last month. I haven't opened the box yet because of the horrific reviews for the app. I don't think I want to keep the camera system without an app that works properly. Has anyone tried the android beta version? How was it?

QuestionDose it come with step by step instructions on how to setup everything

QuestionI recently bought this system but there is no microphone included. do i need to buy separately?

Question1. What is overall dimension of DVR unit ? 2. I want to replace my FLIR 3300 series with this Swann -Enforce model , can I use my pre-installed RG-59 cables instead of running new cables ( which come with the Swann unit ) ?

QuestionMy TV is 2 rooms away from my router - will this impact set up? How will cameras connect to the DVR if cameras are in the back and front of the house? Will I have cables running through my house?

QuestionWhat accessories go with this system and can I connect wireless cameras to it also

QuestionHow long are the supplied cords?

QuestionIs it hard to install?

QuestionDoes this have HEVC or H.265 Video Comprehension Format? Also, can I just hook up 4 of the 6 cameras?

QuestionHow many mega pixels

QuestionCan I record 24 / 7 and will camera flag out with a cell phone video if motion is detected will I get instant notification and can I hear audio in all the cameras. Are all camera equipped with night vision and what is the feet of sensors.

Questioncan it be hooked up to a monitor

QuestionDo I need to use a monitor with these cameras or can I just view the footage on the app?

QuestionWould like to replace our current Defender HD 1080p security system, our Defender dvr stopped recording. We would like to avoid having to reinstall the BNC cables thru our attic. Can we use the existing BNC cables that were used with Defender HD 1080p?