Questions & Answers

Q: QuestionI have an 8 camera Swannview Plus. My DVR got fried. Can I just buy a replacement DVR that can use my existing camera cords?

Asked 4 years ago by racn2300.

• A:Answer Hello racn2300, Thank you for reaching out to us with your question. In order for us to confirm compatibility, we will need the model number for your current cameras and previous recorder. Please contact our support team with this information and we will provide you with your options. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWould this have a constant recording? Im looking to buy something that records 24/7, not just whenever there is motion

Asked 4 years ago by Bryans.

• A:Answer Yes you could set it off the Record constantly on any camera

  Answered 4 years ago by NumaralonoVerified Purchase

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Q: QuestionDoes it have two way talking

Asked 4 years ago by Shane.

• A:Answer Ours does not have 2 way talk. It does have lights, siren, camera image snap shot & record manually if needed.

  Answered 4 years ago by Review

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Q: QuestionDo this camera have audio and video both

Asked 4 years ago by Navneet.

• A:Answer Video only with a siren box. No audio at all.

  Answered 4 years ago by CodyVerified Purchase

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Q: QuestionDo you need home internet to record and save videos

Asked 4 years ago by Kevin.

• A:Answer Hello Kevin, Thank you for reaching out to us with your question. No, an internet connection is only required if you need to remotely access your unit. The recorder will record footage directly to the hard drive without an internet connection. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionhello,i have to run cat-5 cable, can some one know if the balun work?AimHD 4 Pair Passive Video/Power Balun Upgraded 1080P - 8MP BNC to RJ45 Long Distance Network Transceiver Cat5e / Cat6 Cable to BNC Male Adapter for Full HD Security Surveillance Camera?

Asked 4 years ago by Manzanillero75.

• A:Answer Hello REYDEL, Thank you for reaching out to us with your question. We are unable to confirm if those two products are compatible. Swann does not test with 3rd party products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes Swann works with Google assistant ?

Asked 4 years ago by Sirthomas.

• A:Answer Hello Sirthomas, Thank you for reaching out to us with your question. Yes, this unit is compatible with Google Assistant and Alexa devices. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI know you can turn off and on the enforcer lights and sirens but can you customized it per camera? I have dogs in back yard and dont want them activating siren and lights everytime they move, but I do want them active in front of house.

Asked 4 years ago by Sam.

• A:Answer Where do you find the on and off for the enforcer lights

  Answered 2 years ago by Anonymous

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Q: Questionwhere can I obtain a manual for changes in the setup once I have registered my info to dvr setup etc... I have already obtained the swann app for android, im needing manual for the DVR system itself

Asked 4 years ago by laura117.

• A:Answer Hello laura117, Thank you for reaching out to us with your question. The manual can be found at the link below. https://www.swann.com/us/downloads/dl/file/id/2269/product/1511/dvr_instruction_manual_english_rev3.pdf Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan you have multiple cell phones logged in at one time

Asked 4 years ago by Laura.

• A:Answer Hello Laura, There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWe have an old Swann system that was in our house when we moved in. We are unable to use it because of security but we also want to update it, system works fine. Can we use the existing wires to mount the new cameras or do we need to run the new wires?

Asked 4 years ago by Kris.

This question was asked about the related product: Swann - Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Kris, Thank you for reaching out to us with your question. The wiring at your home will support resolutions up to 5 MP. If you would like to achieve the higher resolution, we would recommend that you rewire or use the wiring included in this kit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWhat is the MP for the camers?

Asked 5 years ago by GAS.

• A:Answer Hello GAS, Thank you for your question. The cameras included in this kit will produce a 4K or 8-megapixel image. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan i connect a separate microphone with this equiptment

Asked 5 years ago by hernandezaletse.

• A:Answer Hello hernandezaletse, Thank you for reaching out to us with your question. Yes, using the audio in ports you can attach self-powered CCTV microphones. This recorder has up to 4 audio ports. Contact our support team for more information. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHello does the cameras have a 2 way audio system?

Asked 5 years ago by Mp.

• A:Answer It has a listening option have not noticed a two way communication option.

  Answered 4 years ago by EgatVerified Purchase

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Q: QuestionAre they cameras Ip ?

Asked 5 years ago by NinaR.

This question was asked about the related product: Swann - Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello, Thank you for reaching out to us with your question. No, the cameras included in this kit will use a BNC cable connection. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionare this cameras power over ethernet POE,

Asked 5 years ago by MRTRange.

• A:Answer no

  Answered 5 years ago by NFLfanVerified Purchase

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Q: QuestionWhat is the minimum temperature these work in? And are the red and blue lights optional or always on?

Asked 5 years ago by T1269.

• A:Answer I haven’t even gotten the lights to work!

  Answered 5 years ago by MikeVerified Purchase

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Q: QuestionCan I watch the feed on an older, analog VGA monitor?

Asked 5 years ago by jdjd.

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, although you may not see a 4K image. This recorder can connect to a monitor using an HDMI or VGA cable. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionIs there a way to partition the hard drive so when it is full, I do not have to format then entire memory and therefore lose some important footage. Thanks

Asked 5 years ago by fofo.

• A:Answer Hello fofo, Thank you for reaching out to us with your question. No, we would recommend saving the footage from the recorder or your mobile application to ensure it is not overwritten. Contact our support team for more information. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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