Questions & Answers

Q: QuestionCan I use voice commands to control this security system?

• A:Answer Yes, this system is compatible with Google Assistant and Alexa for hands-free voice control.

Q: QuestionWhat is the resolution of the cameras in this security system?

• A:Answer The cameras in this system have a resolution of 4K (8MP).

Q: QuestionWhat is the maximum storage capacity of this security system?

• A:Answer The internal storage capacity of this security system is upgradeable up to 4000 gigabytes.

Q: QuestionHow does the Swann security system alert me about potential threats?

• A:Answer The system sends smart home alerts and notifications directly to your cell phone via the Swann App.

Q: QuestionHow long is the warranty on this Swann security system?

• A:Answer This Swann security system comes with a 2-year limited warranty.

Q: QuestionWhat is the maximum viewing distance for color night vision with this security system?

• A:Answer This system provides color night vision up to 115 feet with the LED lights on.

Q: QuestionAre there any subscription fees associated with the system?

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer This Swann security system offers local recording to a 2TB hard drive with no associated fees.

Q: QuestionHow many cameras are included in the security system?

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer This security system includes sixteen cameras.

Q: QuestionDoes the system have night vision capability?

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer This security system has night vision capabilities up to 130 feet.

Q: QuestionWhat is the storage capacity of the hard drive?

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer The hard drive has a storage capacity of 2TB.

Q: QuestionWhat is the maximum recording resolution of the cameras?

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - Black

• A:Answer The recording resolution is 3840 x 2160.

Q: QuestionCan you turn off the siren and lights? We get a lot of wild animals picked up on our current system and don't want the lights and sirens to go off every time a coyote or Javalina wanders by. We also have a lot of people walking their dogs past our house

Asked 3 years ago by AZDIY.

This question was asked about the related product: Swann - Pro Enforcer 8-Channel, 4-Bullet & 2-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security System - White

• A:Answer Hello AZDYI, Thank you for reaching out to us with your question. Yes, the enforcer lights can be disabled as needed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionWhat distance can the cat5 camera cables be run? We want to install a better system in church, a couple of points where it requires about 250 feet from base. If it requires a switch to boost signal, how many and what is the cost for switch?

Asked 3 years ago by West.

This question was asked about the related product: Swann - Professional 16-Channel, 8-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello West, Thank you for reaching out to us with your question. The longest recommended run from the camera to the recorder is 300 feet. For more information please contact our technical support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionSwann would you share the link to the Swann Security Video Management Software that works on Windows with this system

Asked 3 years ago by AZEqualizer.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello AZEqualizer, Thank you for reaching out to us with your question. For remote viewing of DVRs and NVRs from your computer (PC or MAC), please use our desktop app, HomeSafe View. https://www.swann.com/us/apps See the article below: https://support.swann.com/s/article/g7B3OGtCA9 Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionWhat are the FPS specs at 4k and lower resolutions?

Asked 4 years ago by Securitynovice323.

This question was asked about the related product: Swann - Professional 16-Channel, 12-Bullet Camera, Indoor/Outdoor PoE Wired 4K HD 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Securitynovice323, Thank you for reaching out to us with your question. The cameras included in this can record in 4K, 5MP, 4 MP, 3 MP, 1080P and lower. Please see the frame rates in each resolution. 4K: 1-8 FPS 5MP: 1-10 FPS 4 MP: 1-15 FPS 3 MP: 1-17 FPS 1080P: 1-15 FPS Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDocuments say NVR systems require Ethernet cables such as CAT5e and CAT6... any problems or things to consider with using flat CAT7 or CAT8 cables?

Asked 4 years ago by AZEqualizer.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer CAT 7 and CAT 8 is fully backwards compatible with CAT 5e/CAT 6 cables and should work just fine. This system comes with low grade ethernet cables that don't even feel like they are proper twisted pair. If I had long enough ethernet cables to replace theirs with, I would absolutely do that and might see some improvement.

  Answered 3 years ago by DavidJr

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Q: QuestionI need a 300 ft cable run. Can I use any Cat5e cables or do I have to buy the overpriced cables directly from Swann

Asked 10 months ago by Daniel.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Bullet Camera, Indoor/Outdoor PoE Wired 4K HD 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello dflink Swann sell a 200ft (60m) ethernet extension cable under model code SWNHD-60MCAT5E, but many professional installers will run their own cabling and then terminate the cable at the exact length that is needed. Using your Cat5e cable would work. Hope this helps. LV - Swann Team

  Answered 10 months ago by Swann

  
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Q: QuestionCan the cameras be mounted either to the ceiling or to the wall? Appears from photo they are ceiling mount only.

Asked 3 years ago by PFEINC.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer You can wall mount it. The pieces rotate so you can get almost any angle. Also, that wide lens allows for good coverage.

  Answered 3 years ago by Anonymous

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Q: QuestionIs a TV required or can I simply connect this to my desktop computer?

Asked 4 years ago by chuck.

This question was asked about the related product: Swann - Professional 8-Channel, 8-Bullet Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Chuck, Thank you for reaching out to us with your question. You can connect this to most monitors using a VGA or HDMI cable. Monitor compatibility is not limited to a television monitor. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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