A:AnswerWhile our 5-Series does not support 4k/120Hz, it does have ALLM for a and a great low input lag. For advanced gaming features including the world's first THX Certified Game Mode, take a look at our Award Winning 6 Series! Hope this helps! Thank you, TCL Customer Support
A:AnswerI bought an aftermarket adapter for RCA cables for the s535 and experienced the same problem. The issue is that it’s not known which ring on a given mini plug is assigned to which cable. Try switching the plugs at the end of the adapter so that they no longer match. For example on my adapter cable plugging red into yellow and white to white enabled R/L audio and video with no hum. BTW, TCL still supplies an adapter cable with the 2020 Six series and supplied an adapter cable for the 2019 Five series. They should have charged us all an extra $1.00 and supplied an accurate cable for the 2020 Five series so customers wouldn’t have to kludge together solutions for aftermarket cable adapters as many of us have been forced to do.
A:AnswerNo. You can, however, add an outboard streamer via HDMI that is Bluetooth enabled such as the Amazon FireStick 4K, or the 2020 Roku Ultra and use them in place of the built in Roku smart features. They are both 4K, Dolby Vision devices with Atmos decoders. This solution will only give you headphones access to the outboard streamer and not any other inputs such as Blu-ray players, etc.
A:AnswerTCL's official account has not given a real answer to the questions about brightness etc. You will have to wait for reviewers at rtings to get this TV and test it
A:AnswerThis TCL Roku TV features a standard IR remote. In addition to the remote, you can download the free Roku mobile app on your Smartphone or tablet to use as a remote. Through the Roku mobile app, you gain access to power toggle, volume toggle, private listening, voice search, and more. Currently, our Roku based TVs do not support Bluetooth. If you are trying to connect a sound bar or speakers you can use the Optical port, or the HDMI ARC port. For Headphones, there is a Headphone jack on the back of the TV, or you can download the Free Roku app for private listening. Hope this helps! Thank you, TCL Customer Support
A:AnswerThis TCL Roku TV is compatible with most mounts that support a 200mm x 200mm VESA mounting pattern. This TV utilizes M6 screws for mounting purposes. The length of the screw depends on the mount you are using. Different mounts may have different thicknesses and some people elect to use spacers. This is why the length depends on your specific setup and hardware. Most mounts come with a "screw kit" that has various screw sizes in different lengths. Hope this helps! Thank you, TCL Customer Support
A:AnswerIn order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
A:AnswerOur TCL Roku TVs are compatible with most soundbars and can connect via HDMI eARC, Optical, or the headphone jack. Hope this helps! Thank you, TCL Customer Support
A:AnswerAll of our TCL Roku TV has accessibility settings that include closed caption. Additionally, most streaming channels and external devices also have their own set of closed caption settings that can be used. Hope this helps! Thank you, TCL Customer Support
A:AnswerThis TCL TV has a coaxial located on the back of the TV near the other inputs. By connecting an antenna you can receive over-the-air channels. However, the reception depends on the signal strength. You would need to provide your own antenna. Hope this helps! Thank you, TCL Customer Support
A:AnswerThe Roku TVs won’t support changing cable box channels but can be used for volume. I don’t think there is a solution to this because of the other functions of the Roku remote.
A:AnswerFor inquiries concerning shipping and delivery, you would want to contact your local Best Buy or Best Buy Customer Support as they would be best equipped to further assist you. Hope this helps! Thank you, TCL Customer Support
A:AnswerOne snapshot of a brightness value based on a special lab test isn’t a full reflection of a TVs true contrast or luminance performance while viewing real content over a period of time. The 5-Series delivers exceptional contrast and brightness within its class for dynamic performance in daytime or nighttime viewing. For detailed information, many TV review websites commonly publish performance measurements using their test methods. This provides exceptionally vivid and lifelike picture performance. You can also visit www.tcl.com/us/en/products/home-theater/5-series for more information about all of the amazing features our new 5-Series has to offer. Hope this helps! Thank you, TCL Customer Support
A:AnswerThis TCL Roku TV features 2 internal speakers. The majority of our customers report a great experience with the built-in speakers. Hope this helps! Thank you, TCL Customer Support
