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  • Question
    Can Bestbuy hardwire this to the battery without cutting or splicing any cables?   (8 Answers)

    Can Bestbuy hardwire this to the battery without cutting or splicing any cables?

    By mcmutlu February 3, 2016.

    Answers
    • Best 
      Answer

      The instructions for the hardwire kit indicate it should be wired to the fuse box. If you are handy you should be able to do this yourself. I am certain Best Buy's techs can do this for you.

      By Franki April 6, 2016.

    • Question
      The Best Buy specs do not mention sound recording or GPS. I saw in the reviews that it might ave GPS, does it for sure have GPS and sound?   (10 Answers)

      By Jonsypa April 2, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        It has GPS but to see the GPS route you have to use the PC preview software that comes with the camera. Supports Windows and Mac. I used the Mac version and it was easy and clear. I am not a lawyer, but I believe this would stand up in court. It has a very good microphone for sound. You will hear your voice crystal clear. You can turn the microphone off easily.

        By Jebblue April 2, 2016.

      • Question
        ON its self powered batteries and 16g card, how long will it record?   (10 Answers)

        How long will it record on a 16g or 32g memory card? How long will it continuously record on new batteries?

        By billjustbill March 20, 2016.

        Closed to new Answers

        Answers
        • Best 
          Answer

          Hi there, Thinkware dash cams do not have batteries! It uses a Supercapacitor, which is a more reliable alternative against extreme temperatures. A 16 GB card will store approximately 248 minutes while a 32GB card will store double the storage at 496 minutes if you only have the front dash cam installed. The storage time will be halved if you have the rear-view camera installed as well because the rear-view camera footage is stored on the same memory card. However, please note that the dash cam will automatically overwrite the oldest footage when the memory card is full so the dash cam will always be recording. Hopefully this message answered your question! Please let us know if you have other questions. You can directly contact us by phone (1-844-865-9273) or email (support@thinkware.com). Thinkware Customer Support

          By Thinkware Product Expert March 21, 2016.

          • Brand Representative
      • Question
        Does it record or overlay your actual speed with the video?   (4 Answers)

        By Nick June 25, 2016.

        Answers
        • Best 
          Answer

          It does stamp information onto the bottom of the video, but vehicle speed is not included (see pictures). To get information on vehicle speed you have to view the footage in the viewer software on a computer.

          By Andrew June 27, 2016.

        • Question
          Will this unit take larger than 64gb cards?   (5 Answers)

          By 1911 May 25, 2016.

          Answers
          • Best 
            Answer

            Yes. I used 128Gb PNY Micro SD and have no issues.

            By HODGZ August 27, 2016.

          • Question
            according to the manual there is an ssid so it must be broadcasting. I know you have to push button on camera to connect to phone but is there any way someone else can connect to the camera while the Wi-Fi is on? or can only one phone connect at a time?   (3 Answers)

            By Anonymous December 3, 2016.

            Answers
            • Best 
              Answer

              The Camera has an SSID associated with the camera. When you setup the camera, you will have an option to change the SSID and password. Just like any other WiFi, if you know the SSID and Password, you will be able to connect to it.

              By HODGZ December 3, 2016.

              • Verified Purchaser
              • My Best Buy® Elite Member
          • Question
            does the front and rear cam record at the same time or is it either or or does the rear cam even record. and does the motion detector work with the rear cam.   (3 Answers)

            By toycam15 May 2, 2016.

            Answers
            • Best 
              Answer

              Hi there, The rear-view camera records simultaneously with the front camera. The rear-view camera will also have motion detection when the front camera is successfully hardwired and Parking Mode is enabled. Please let us know if you have other questions by contacting us directly by phone (1-844-865-9273) or email (support@thinkware.com). Thinkware Customer Support

              By Thinkware Product Expert May 3, 2016.

              • Brand Representative
          • Question
            I hardwired it to my car, when i start the engine it does not turn on automatically, i have to hit the on button to turn it on.   (3 Answers)

            By Andrew May 19, 2017.

            Answers
            • Best 
              Answer

              Hi Andrew, Please try enabling "Parking Mode" under "Record Settings" on your "Dash Cam Settings" app with the mobile app. If issue persists, feel free to contact us at by email (support@thinkware.com) or phone (1-844-865-9273). Kind regards, Thinkware Customer Support

              By Thinkware Product Expert May 24, 2017.

              • Brand Representative
          • Question
            Can you explain the temp shutoff? Mine stopped recording at 2:00 today and it is only 75 degrees out. Got to mall at 1:30 and stayed till 3, so it only got half an hour; that's no good.   (4 Answers)

            By Anonymous March 8, 2017.

            Answers
            • Best 
              Answer

              Hi there! May we ask if your dash cam is hardwired? If so, the shut off was likely related to the battery discharge prevention feature, "Off-Voltage" setting. The dash cam monitors the voltage level and if the detected level is below the adjustable threshold, it will prompt shut down to ensure that users will return to a functional car battery. As the dash cam requires more power to record in Motion Detection in Parking Surveillance Mode and the vehicle was parked in a high traffic area, it's likely the Off Voltage setting came in effect. To extend Parking Mode operation, you can either lower the Off Voltage setting and/or the Motion Sensitivity. We hope this helps! Please let us know if you have other questions. We can be contacted directly by email (support@thinkware.com) or phone (1-844-865-9273). Thinkware Customer Support

              By Thinkware Product Expert March 9, 2017.

              • Brand Representative
          • Question
            Can the dash cam be able to detect pedestrians with the front end collision warning?   (2 Answers)

            By pr53188 May 18, 2016.

            Answers
            • Best 
              Answer

              Yes

              By Charles November 4, 2016.

              • Verified Purchaser
              • My Best Buy® Member

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