A:AnswerThe Rig 500 Pro uses a 3.5mm headphone plug, but the casing around it is designed specifically to connect directly to an Xbox controller. Due to that unique casing around the headphone plug, we can not make any guarantees that that headset would be compatible with the adapter or even capable of connecting to it.
A:AnswerYou would have to ensure that your Xbox controller is fully up to date. Microsoft periodically releases updates for their controllers, so it would be recommended to perform an update when one was available.
A:AnswerThis would make use of the port/jack in the middle of the controller, not the headset jack itself.
However, if the controller itself is still recognizing that a headset is connected to it; we can't guarantee that there isn't further internal damage to the controller that may prevent this adapter from working.
A:AnswerYou would want to reach out to our dedicated Support Team so they can assist in troubleshooting what you're experiencing. They can be reached via the support contact form on the main Turtle Beach website.
A:AnswerOur Support Team is always happy to help as needed, and we can be reached right from the support section of the Turtle Beach website.
Best regards!
A:AnswerOur team is currently investigating why some users have encountered inconveniences with their Headset Audio Controllers and the Xbox Series X controllers.
A:AnswerThe Headset Audio Controller is designed for use with wired headsets. The Stealth 700 GEN 2 is a completely wireless headset, and would offer no compatibility with this device.
