Questions & Answers

Q: QuestionWhen were these manufactured? There was a recall of this model in june due to poor screens

Asked 9 years ago by KEW.

• A:Answer This TV wasn't even out in June so you must be thinking of another set.

  Answered 9 years ago by Brett3rThanU

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Q: QuestionHow much does the Vizio 65 Class4K Ultra Hd Home Theater Display With High Dynamic Range-Black weigh?

Asked 9 years ago by MarkO.

• A:Answer The weight with the stand is 57.31 lbs. and 55.34 lbs. without the stand. Thanks! -Randal

  Answered 9 years ago by VIZIO

  
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Q: QuestionI have a question about using the remote tablet to cast content. Will the tablet actually cast 4k hdr quality content to the tv, or do you need amazon fire tv, or an xbox one s to stream that kind of content? Also, is it in hdr 10 or dolby vision?

Asked 9 years ago by Frank.

• A:Answer Yes, the tablet will Cast 4k content. Casting is only controlled by the tablet, the actual video signal is coming to the unit through its network interface. You can use any tablet and the Vizio app to Cast 4k. Technically, yes, it is HDR and Dolby Vision. But, it is HDR 8 not 10. Honestly, it will be years before 4k and HDR/DV really matter. There are only about a dozen movies etc. out there right now in 4k. Think of 4k as what happened with Blu-ray. Redbox still warns you that you've chosen Blu-ray. After all these years, it is just barely reaching saturation in the market.

  Answered 8 years ago by Maavalous

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Q: QuestionCan you turn the TV on/off with Smartcast app on iphone?

Asked 9 years ago by Ralph.

• A:Answer The Home Theater Display can be powered on or off through the SmartCast app. Thanks! -Randal

  Answered 9 years ago by VIZIO

  
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Q: QuestionWe just purchased this TV. The sound sucks. We have to turn it up to 50 or more to hear it. What is wrong with this tv?

Asked 8 years ago by Bb.

• A:Answer Yes, the volume is low. No bass, and about 1/2 the volume of a normal TV. Especially if there is a lot of background noise in the house. I hooked mine up to a cheap boom box, and it sounds great. Try that. They have a sound bar for that TV that you can buy.

  Answered 8 years ago by BertVerified Purchase

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Q: QuestionI purchased this TV as a open box item I can't register the TV keeps asking me to sign in under previous registered google account. Factory reset did not fix this. Will this effect the updates to the tv? Is there anyway I can check for updates only for tv

Asked 8 years ago by Jay.

• A:Answer Hi Jay! Our award-winning U.S.-based customer support team can be reached at 877-878-4946 Monday thru Friday from 7am to 11pm and Saturday and Sunday from 8am to 6pm CST.

  Answered 8 years ago by VIZIO

  
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Q: QuestionWhat is the length between the legs on this TV?

Asked 9 years ago by Anonymous.

• A:Answer The distance between the outer sides of the stand legs is 47.17 inches.

  Answered 9 years ago by VIZIO

  
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Q: QuestionWhat is the refresh rate on this model? And, can anyone explain to my wife the difference between 120 and 240, when it comes to watching a sporting g event?

Asked 9 years ago by ChrisChambers.

• A:Answer The SmartCast™ M65-D0 has an effective refresh rate of 240Hz. The refresh rate is how many times the television (or device) is capable of creating a complete image to show in the screen. In general a higher refresh rate is usually considered superior. - Jesse

  Answered 9 years ago by VIZIO

  
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Q: QuestionHaving a hearing problem, I need to know to set-up a RF TV headphones on my new 65 in. VIZIO display, and does the display sound mode need adjustments to make the headphones work?

Asked 8 years ago by chaz.

Q: QuestionI HAVE BEEN TOLD BY LOT OF PEOPLE THAT 4K IS WASTED OF MONEY YES OR NO

Asked 8 years ago by Anonymous.

• A:Answer No.

  Answered 8 years ago by TheDudeVerified Purchase

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Q: QuestionIs it just bad luck that my 14 month old vizio power box is blown?we only have 40 hours or less of viewing.Now cannot get the part to fix it. Should I be afraid to get another Vizio? Is this typical?

Asked 8 years ago by TVlessfamily.

• A:Answer I've had very good luck with Visio. I have one that is now 8 years old.. LED 55".. I moved it outside and upgraded my living room with a bigger smart TV… It is been outside for almost 3 years with no issues

  Answered 8 years ago by LD2016Verified Purchase

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Q: QuestionDoes this support 3D Bluray players?

Asked 8 years ago by mikeattwj.

• A:Answer You can use a 3D blue ray player but this monitor doesn't support 3D.

  Answered 8 years ago by TroshellVerified Purchase

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Q: Questionthis has chromecast built in....does it hook up to regular wi-fi ....i am unaware of how it works....like a standard "smart" tv ??

Asked 8 years ago by ed.

• A:Answer You pull-up an app on your phone that shows video i.e. Netflix then select cast on your phone or tablet.

  Answered 8 years ago by TroshellVerified Purchase

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Q: QuestionROKU Ultra hdmi to Vizio(65M-D0). Viz Port 5 Roku says 4k/60fps; 4kHDR ok but "input does not support HDCP2.2". Viz ports 1-4 then HDCP 2.2;4k/60fps ok but "this input not capable of 4kHDR. New units;latest fw updates; viz and shark cables. Help???

Asked 8 years ago by CcViz65.

Q: Questionwhat's the advantage of having an ethernet cable connected to the TV? I have one connected cause i already had the wire installed from my last LG 4K TV, i don't see the purpose of having it on this tv...

Asked 8 years ago by BillG11785.

• A:Answer A wired Ethernet cable is always going to be more reliable and faster than wireless. If you have the option, choose Ethernet.

  Answered 8 years ago by Swampchicken2000Verified Purchase

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Q: Questionwhat is the refresh rate on the 65"

Asked 8 years ago by geek.

• A:Answer The refresh rate is 240Hz (on the Vizio) - much higher than most of the more expensive televisions.

  Answered 8 years ago by Kervz124Verified Purchase

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Q: QuestionThe back of this tv looks like it isnt compatible with regular TV mounts. Can this be mounted?

Asked 8 years ago by DM10.

• A:Answer Yes, I have mine wall mounted and it used the same standard mount I had for my old TV.

  Answered 8 years ago by RichieCVerified Purchase

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Q: QuestionWhat is the actual refresh rate of this TV? Is it actually 240 or 120? I understand it has a "effective refresh rate" of 240. Best buy says its 240 but Cnet states 120.

Asked 8 years ago by AntDen.

• A:Answer The actual refresh rate is 120 Hz. With software enhancements, they claim an "effective 240 Hz". The rule with ANY TV company is that if they quality the number, the actual rate is half. Most sets from all companies are 60 Hz.

  Answered 8 years ago by phathands

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Q: QuestionIs the m series tv compatible with a roku box and a 3.1 sound bar ?

Asked 9 years ago by DCM.

• A:Answer Yes, this is compatible with a Roku device and an external audio sound bar.

  Answered 9 years ago by CommunityAnswer

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