Questions & Answers

Q: QuestionIs this compatible with iMacs as well? Without having to do any reconfiguration?

Asked 3 years ago by BBWeHo.

• A:Answer Yes, Western Digital is compatible with both Android and Mac.

  Answered 3 years ago by Grammy0702Verified Purchase

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Q: QuestionI've had the 1T version of this drive for at least 3 years now, and it works great, but it's approaching its storage limit. Can I just swap it out for the 2T model? Just unplug the old one and plug in the new one?

Asked 3 years ago by JerryD.

• A:Answer Yes, but the data won’t automatically transfer over. You will have to start a new backup.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionEXACTLY WHAT IS REQUIRED TO INSTALL THE PASSWORD. IS THERE ADDITIONAL SOFTWARE USED? IS IT AS EASY TO USE AS THE SANDISK THANK YOU

Asked 3 years ago by ALAN.

• A:Answer No, it is plug and play. We did a format.

  Answered 3 years ago by FrankjhVerified Purchase

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Q: QuestionWill this work with a Mac and a Windows without having to reformat? Thanks,

Asked 3 years ago by BlueRidgeOBS.

• A:Answer But sure. I have an MSI and it suggested that I reformat the drive in order to back my device up

  Answered 3 years ago by Monae

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Q: Questioncan you password protect the drive ?

Asked 3 years ago by Harshad.

• A:Answer Hello Harshad, Please be informed that the WD My Passport drive is a device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 . To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionCompatible with Tablo quad?

Asked 3 years ago by Anonymous.

• A:Answer I am using it on a Tablo dual channel with no issuses.

  Answered 3 years ago by Frankjh

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Q: QuestionTrying to determine if this device give the option to choose what you can back up versus backing up all files, pics, and docs etc,?

Asked 4 years ago by Backupspecifics.

• A:Answer Yes it dies

  Answered 3 years ago by HappyWithTVVerified Purchase

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Q: QuestionMy laptop is updated to windows 11. Will wd-my passport 2TB will work?

Asked 4 years ago by Bharat.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive compatibility refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionIs this external drive suitable for long term storage ?

Asked 4 years ago by Storage.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes. It exceeds my requirements.

  Answered 4 years ago by Amateur

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Q: Questionis this IOS5 compatible?

Asked 4 years ago by karen.

• A:Answer Probably not since no iOS device has a port for it

  Answered 3 years ago by Illini33Verified Purchase

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Q: QuestionI bought a 2 terabyte WD passport . All I want to do is select files to transfer to the external storage. I do not want to download the wd software. Just want to transfer files like using a flash drive. How do I do that?

Asked 4 years ago by Kev.

• A:Answer Just plug it in and use it. I never have downloaded their software to use.

  Answered 4 years ago by MikeCane

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Q: QuestionWhy is the black one more expensive than the red or blue??

Asked 4 years ago by Curious.

• A:Answer Just because of demand. There is absolutely no difference. Bad company practices.

  Answered 4 years ago by Reviewer

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Q: QuestionI've recently purchased two of these drives, a few issues: 1) Instructions useless 2) Ive run the software on the drives and I still am not prompted for a password and no official screen comes up when I connect to WD Any feedback would be great.

Asked 4 years ago by Jaded.

• A:Answer It may not be a password protected model. Did you check YouTube for some videos for this model?

  Answered 4 years ago by Cbright

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Q: QuestionIs the backup software on the drive ? Accessories ?

Asked 4 years ago by Marty.

• A:Answer No, just the drive

  Answered 4 years ago by TvanderLVerified Purchase

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Q: QuestionI just upgraded to Monterey on my MacBook Pro. Is it compatible with that upgrade?

Asked 4 years ago by Anonymous.

• A:Answer Yes, any external hardrive will be compatible with any operating system, just plug in.

  Answered 4 years ago by IrvingVerified Purchase

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Q: Questionwill it connect to usbc port.

Asked 4 years ago by david.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer You will have to get an adapter

  Answered 4 years ago by Protocolqueen

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Q: QuestionWill this work on an older computer running Windows 7? This has been asked before, but there seems to be some contradictory answers.

Asked 4 years ago by AWVroamer.

• A:Answer Yes. I'm using it as backup device on an HP desktop running Win7 Home Premium. Works fine out of the box.

  Answered 4 years ago by kjmk

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Q: QuestionDoes this have a feature for setting a password and for encrypting a file?

Asked 4 years ago by HK.

• A:Answer Yes it does

  Answered 3 years ago by FrankvVerified Purchase

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Q: QuestionHow do I configure the My Passport for use on my Mac?

Asked 4 years ago by Brad.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Plug it into your MAC and open Disk Utility. Select the drive and select erase. Follow the prompts.

  Answered 3 years ago by GarageYears

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