Questions & Answers

Q: QuestionHow many burners does this ZLINE cooktop have?

• A:Answer This ZLINE cooktop features 6 burners for versatile cooking options.

Q: QuestionDoes this cooktop come with a warranty?

• A:Answer Yes, ZLINE offers a limited lifetime warranty on the Italian burners, including parts replacements for burners and burner caps.

Q: QuestionWhat is the cooktop surface made of?

• A:Answer The cooktop surface is made of durable and easy-to-clean porcelain.

Q: QuestionCan I convert this cooktop to use propane?

• A:Answer Yes, the cooktop is convertible to propane and comes with an LP conversion kit. However, the conversion must be done by a qualified professional.

Q: QuestionCan this cooktop be connected to Propane gas?

Asked 4 years ago by Scott.

• A:Answer Hello Scott, thank you for reaching out to us. Yes! All of our cooktops come with a liquid propane conversion kit to be converted to liquid propane gas. Please let us know if you have any further questions that we can help answer. Thank you!

  Answered 4 years ago by ZLine Customer Service

  
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Q: QuestionWhat are the control knobs made out of? Are they metal? Thank you.

Asked 5 years ago by Crysteen.

• A:Answer Knobs are metal, unlike a lot of the other brands that are plastic

  Answered 5 years ago by doug94089

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Q: QuestionIt says it's black? but looks like the area with handles is stainless?does it have stainless? Or is the photo a diffrent one?

Asked 1 year ago by Anonymous.

• A:Answer Hello, thank you for reaching out to us. We are sorry for any confusion this may have caused. This model is our stainless version, not our Porcelain Top - Black model. Please, do not hesitate to reach out if you have any further questions!

  Answered 1 year ago by ZLine Customer Service

  
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Q: QuestionIs there a griddle option?

Asked 3 years ago by Pam.

• A:Answer Hi Pam, Thanks for reaching out! Unfortunately, we do not have a griddle option for this model. If we can further assist you, please feel free to reach out at zlinekitchen.com/contact. Thank you!

  Answered 3 years ago by ZLine Customer Service

  
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Q: QuestionWhat is cutout dimensions for this 36inch drop in cook top? We have ge cafe 36 inch cooktop and we like to replace it.

Asked 3 years ago by Anonymous.

• A:Answer Hello, thank you for reaching out to us. The maximum cutout dimensions are, 35 3/8" W x 20 3/8" D x N/A H. The minimum cutout dimensions are, 34 9/16"W x 19 1/8" D x 2 1/2" H. Please see our installation manual here for any further installation questions you may have. Additionally, please do not hesitate to reach out to us at zlinekitchen.com/contact for any further questions that we can help answer! Thank you! https://static1.squarespace.com/static/57683e2f8419c29d040867a0/t/6092d1ee3bb4505b999a1f1b/1620234770648/Dropin+User+Manual+and+Install+Guide+-+English+-+May+2021+-+WEB.pdf

  Answered 3 years ago by ZLine Customer Service

  
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Q: QuestionDo you have a propane conversion kit for this stove top I have a client who installed this stove top in their new house and are using propane. I need to convert it over to propane and they lost the propane conversion kit

Asked 3 years ago by George.

• A:Answer Hello George. Thank you for reaching out to us! Every cooktop comes equipped with an LP conversion kit to convert from natural gas to propane. Our customer service team will be happy to help the customer in receiving a new one. Please reach out to us at zlinekitchen.com/contact with the purchase order and we will make sure they are taken care of! Thank you!

  Answered 3 years ago by ZLine Customer Service

  
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Q: QuestionDo all the grates come off for easy cleaning?

Asked 4 years ago by Kay.

• A:Answer Hello Kay, thank you for reaching out to us. Yes! The grates are able to be removed, and our one piece cooktop helps with easy cleanup so there are no gaps for food or grease to fall through. Please let us know if you have any further questions that we can help answer. Thank you!

  Answered 4 years ago by ZLine Customer Service

  
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Q: QuestionHow powerful is each burner? I see it's professional so I assume higher than your usual stove?

Asked 4 years ago by Mrsmenggie.

• A:Answer Hello, Thank you for your inquiry. Each burner rating is as follows: Rapid:13000 BTU, Dual: 18000 BTU, Aux: 4200 BTU, Rapid: 13000 BTU, Semi: 8500 BTU, Semi: 8500 BTU Thank you.

  Answered 4 years ago by ZLine Customer Service

  
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Q: QuestionWhen will this be back in stock?

Asked 5 years ago by doug94089.

• A:Answer Does anyone know What the part # to the propane converter is and where did you buy it from

  Answered 4 years ago by Nate

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Q: QuestionIs the gas line hookup underneath on the left or right side?

Asked 1 year ago by Lulu.

• A:Answer Hello Lulu, thank you for reaching out to us. The gas line on this cooktop connects to the under side of the unit. Please, do not hesitate to reach out if you have any further questions.

  Answered 1 year ago by ZLine Customer Service

  
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