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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 925 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers highly value the Smart Tank Plus 651 printer for its excellent print quality and ease of use. Many appreciate its overall performance, finding both the printer and scanner to work well, and they also note the simple setup process. While the printer is praised for these features, some users have experienced connectivity issues, and a few consider the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 925 reviews
  • Rated 4 out of 5 stars

    Printer for home office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good printer. For someone that’s looking far a home office printer, this would be the right thing for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions not clear on set up. Printer is not very reliable as I have had to restart several times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, used it for a work project and worked great was very wasy to set up

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    UNIMPRESSED

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first 651 printer I got had a defective paper tray so it had to go back. I'm having a little trouble hooking up the second printer to my computer. The instructions are vague. There was a notice at the end of the instructions saying there is a video for setting up. Why is that at the end instead of the first thing in the instructions. I'm going to bed now.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workels well but I wished it printed on both sides. Minor complaint. Like the tank system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice so far still learning how it works for sure like the smart tank feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer but slow compared to the printer I previously had. But also saves money on ink!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Fast and cost effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints fast and quietly. Uses a lot less ink than my old HP printer with cartridges

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this printer. Purchased for my office and it works great for quick printing on the go

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good high quality printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Keeping paper vertical is a bit strange...leaving it exposed to the elements...dust, etc. Easy to install print heads and ink was a breeze

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer with tank ink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine was a little tricky to set up. But once set up it works well. It is fairly compact and I hope refilling the ink tanks is straight forward.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Copier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mega tank is excellent if you only need to copy, this is not a fax machine, All in one. It’s great if you don’t need it to fax. Ink could last up to two years. Who doesn’t get tired of buying ink?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BIG ANT REVIEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the access of this product through the app. This is an awesome product. However, there is one setback that would have given the product a 5!!! The paper tray is on the back of the printer and there was no tray to secure the paper. The reason this is important to me is that I was concerned that with the paper being open to dust particles, this would cause problems with the roller function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home use printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for use in a person home, for college or other personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Download the printer program!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BE SURE TO DOWNLOAD THE PROGRAM TO YOUR COMPUTER FOR THIS PRINTER for it to print in COLOR! If it is not downloaded properly the printer will only print in black and white. Once it is fully downloaded it operates as a good printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little hard to set up but it’s not that bad to use once you figure it out

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    HP - Smart Tank Plus 651

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This prints and scans great...but you cannot copy great. It is harder to do double sided copies. You have to flip the paper around instead of the printer taking the paper back in. Like the idea of being able to refill the ink tanks instead of buy new cartridges. I would recommend only if some one does not need to make many copies.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Find something else.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's OK. Sounds terrible every time it prints, like gears are grinding. Two disappointments I have are that it doen't have automatic 2 sided printing which I thought it did when I purchased it and also many times when it prints a page it will grab 3-4 pages at the same time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Paper tray outside is not a smart feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paper tray hold papers at the back is not good for large print job. Such a nice printer should have tray.rolled in inside. Ink dispensing from cartridge is too messy and should have been better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    The ink savings are worth the price of printer!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing printer, we have saved so much money on ink... because we haven't had to buy any more yet. The ink that comes with the printer will last a very very long time. I expect at least 1 full year before we have to replace.

    I would recommend this to a friend
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