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Customer reviews

Rating 4.6 out of 5 stars with 120 reviews

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91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 120 reviews
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    Top Notch Geeks With Common Sense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely pleased with my 5 speaker concealment install, and the thinking out of the box placement of my subwoofer. The speakers I purchased were 8" ceiling upgraded from 6" with a needed modification. And the subwoofer has a 12x12" cabinet in which the techs thought of a much better placement position in my entertainment stand. At completion everything looks great, and the gentlemen were extremely professional and helpful with advice.

    I would recommend this to a friend
  • Pros mentioned:
    Wiring quality

    Rated 5 out of 5 stars

    A really good time and great result

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phillip & Andrew were a good team. They measured and installed the in-wall speakers, pulled all of the cables, and routed then to the AVR. Lastly, they did a really clean tie-up of all of the cables. They were equally effective with installing the TV mount and hanging the TV, a 77" Sony Bravia. This is not easy, especially in existing construction. They were well organized and communicated professionally. And the end result is terrific. I look forward to having the two of then back for our additional TV purchase and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve did an absolutely wonderful job. I could not recommend this service more. He was very patient, explained everything, did not rush the job. Very professional and knowledgeable. Steve was assisted by another gentleman as well. When they both tried to get my old television off the wall, and needed help, they called a third gentleman over, who got there very quickly, to assist them. They not only did the speaker wires, but also my hdmi cables too. If you need this service, I highly recommend getting this Geek Squad service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service and clean installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the guys that installed my system. They did a great job and there was a problem with the installation but they didn't leave till they resolved it. They even went back to the store for a different unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Friendly, knowledgeable, on time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was very skilled, fast and efficient in the installation and connection to my receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meticulous installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabian was meticulous and did a beautiful job! He was careful and listened to all my thoughts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my home theatre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so quick and good and installed seamlessly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonance MAG 6-1/2 Atmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed 4 6-1/2 Sonance in ceiling speakers which are amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed ceiling speakers, configured the receiver Excellent service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best customer service and install I’ve ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a lot for me to write a review, but these guys were amazing. It’s extremely hard to find someone to come work at your home that treat it as their own but these guys went above and beyond! This install was a giant pain because of Bose’s proprietary hardware but they made it amazing. They worked with me to make sure the install was done the correct way with the correct parts . I’ll be honest and say I have OCD when it comes to technology installs but I wouldn’t hesitate to call up Chris and team again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job of installing my 2 sets of in ceiling surround sound speakers. Very precise and clean install. they are good at what they do. Let them do it. I went up to the attic to find them a piece of plywood to use as a work platform and I fell through the ceiling and had to go to the ER. Wish I just would have let them do their job and stayed downstairs. LOL

    I would recommend this to a friend
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    The new 007 with surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the begging Arron and Mr Juan were excellent. Ive waited 2 years to see the new 007. Mr Juan adjusted my receiver to the perect sound he measured the distance of the speakers and it was worth the wait. These guys were great. One speaker was not fuctioning properly and Arron came back the next day and replaced it. These two guys are my new best friends in the whole world.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean installation of ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the installation of our ceiling speakers! Very thorough, clean install. Was very happy they took the time to find a way to get the wires down from the ceiling and out the wall without having to cut a large hole in the wall since we have a bathroom located on the opposite side of the installation wall.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my ceiling speakers, and they were professional, neat and informative about my project. Very helpful. Kris and Danny dynamic duo. Way to go

    I would recommend this to a friend
  • Pros mentioned:
    Wiring quality

    Rated 5 out of 5 stars

    Geek squad fixed my wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay came out and did a great job with the wires and hooking up the boxes to make them wireless so I don't have wire all over my living room floor like the 1st set of guys did, Jay really did a great job and he called if he was running a little behind which was fine. Thank you Jay for everything

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and Kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and kind. They put together everything they brought and installed it while explaining the proper way to use them. I couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad Installed my speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel the Best Buy Agent I can not praise him enough for the installation of my speakers. I had a problem with a speaker mount back plate that would have ruined the installation. He solved it! He is smart and dutiful. Thank you, Daniel!

    I would recommend this to a friend
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    Speaker Installation - A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. Clean. Friendly. The group that came and installed our speakers did an amazing job. We would recommend them over and over.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ceiling speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. The Geek Squad installers were the best. Those guys really knew what they were doing. They went above and beyond to make my installation as smooth and professional as possible. My hats off to the installation team.

    I would recommend this to a friend
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