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Customer Ratings & Reviews

Acer - Aspire R 15 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Steel Gray-Front_Standard

Customer rating

Rating 1.9 out of 5 stars with 20 reviews

  • 30%
25%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    SAVE UR $$$

    Posted
    StudentConsumer
    • My Best Buy® MemberMember

    My background: I am a college student majoring in a STEM field. I used this laptop for a lot of research, multitasking, and even use tablet mode a lot. Negative experiences include: 1. The battery can't go longer than 1 hour when browsing the web. Battery saver mode is hilarious, the laptop shuts down at 18%. I am willing to live with this because I can attach my charger, but there is a feeling of entrapment which is not the point of having a laptop. I don't want to have to worry about sticking to a wall outlet. 2. Learning the touchscreen does not support active stylus. I was willing to use a capacitive stylus, so I bought one. Yet it still inconsistently registers; making the thought of EVER writing on this laptop IMPOSSIBLE. I was hoping to interact with my notes digitally. At some point, I gave up styluses and used my finger, but even with my finger, the screen will go from having short latency to LONG latency; I'm talking about drawing a line and having the screen pick up that line two inches behind the starting point. While we're on this topic, the screen will sometimes glitch and activate everything on the screen at that moment, leaving me no choice but to force shut down the laptop or deal with the millions of pages that just appeared. This is terrible because it glitches my computer and I cannot use the track-pad to take control of the mouse because the glitch stops this function. When it glitches, I have to immediately press Fn+F11 (stops touchscreen function) and THEN force shut down my laptop. 3. The screen brightness is not very bright. Even on max brightness, it is difficult to see. Cannot use this laptop next to a window or have the screen in an angle that creates a glare. 4. The gestures while in tablet mode do not always work. I would like to multitask while in tablet mode and have achieved that once in my three years of owning it. Positive experiences: 1. The storage is dependable. I have hundreds of documents, photos, and videos and continue saving more. This laptop allows me to save without having to monitor my storage, and I appreciate that. 2. The SD card slot. I use microSDs and it is convenient to access them without having to get an adapter. There are enough ports on here for a content experience when needing to charge my phone, transfer files, and use a webcam. 3. Outershell durability. There are a couple of scratches on the finish, but I have had this laptop for at least three years. 4. Intel i7 is nice. Conclusion: If you got this laptop as a gift, or if you are just using this for facebook and youtube, then it's okay. Any work practicality is NOT happening. Don't waste your money on an outdated laptop.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Student,
      Thank you for taking the time to share your experience with your Acer product. We are sorry to hear the laptop did not meet your expectations in all areas, but are glad to hear that it is still going strong after 3 years. There may be some troubleshooting we can do to help with some of the negatives you mentioned. Feel free to reach out to our support team, so we can see if we can help resolve some of your negative experiences with the product. If you are located in the US or Canada, please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=d1908205bc8435ebcc3aa1cfc1e1226f6b03a97e
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Rating: 1 out of 5 stars

    BUYER BEWARE

    Posted
    Debi

    BUYER BEWARE!! Not sure if this laptop is similar enough to the SATA hard drive version (model #R5-571T-57Z0) that we have, but our laptop does NOT support an active stylus, not even the Acer Aspire Active Stylus! I searched everywhere for a compatible stylus and finally confirmed in an online chat with Acer that this laptop does not support ANY stylus. They were "sorry for the inconvenience". Acer makes the Aspire laptop and they make the Aspire stylus, but THEY ARE NOT COMPATIBLE!!? I'm sorry Acer; that's not an "inconvenience", that's an outrage!!! When one spends hundreds of dollars on a touchscreen, windows 10 device (with windows ink) one wouldn't even conceive that it doesn't support a stylus! I wish someone had warned us of this before purchasing, so I am doing so for others - BUYER BEWARE!!! Also, it was nearly impossible to set it up and get it going (thankfully my husband is a computer guru and knew plenty of 'tricks of the trade'), but even after all that, we are experiencing glitches, skips and lags in our software we installed. We were willing to 'deal' with all of that, but this lack of stylus is a definite deal breaker; that's one of the major reasons we made this purchase. Otherwise, why have windows ink?! Just be forewarned - RESEARCH STYLUS SUPPORT if you wish to fully utilize windows ink and other touchscreen features. It will not be easy; this information is not readily disclosed or typically listed with the specs and features. Don't get burned like we did!!

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Debi,

      We are sorry that you are unhappy with the stylus support for your R5-571T laptop. We understand you wanted a laptop touch screen that was compatible with an active stylus. The R5-571 models do have a touch screen and are compatible with a capacitive touch type stylus, but since this laptop does not have a digitizer LCD it does not support an active stylus. If you need other help with your laptop we would be happy to provide assistance. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=2b3af053625854dbe2b918ae8ac1c1759f6ee1c9
      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 1 out of 5 stars

    Not worth the money

    Posted
    Jake
    • My Best Buy® MemberMember

    At the start this laptop was phenomenal. The battery would last a few hours, high quality screen display and touchscreen. However the issue is with the durability of the internal processing, the battery, and the overheating. I use this laptop all the time for school and personal use, this often will require me to be on it consistently throughout the day. However, after owning it for approximately 17 months the battery life is maybe 45 minutes requires to be plugged in constantly. Anytime the laptop is plugged in, the speed is cut down to about a fourth of what it usually would be and will only pick up if it is A) unplugged or B) stays plugged in till fully charged and then some in which case you would be better off buying a desktop. On top of this, for some reason anytime I move the laptop too much it will simply do a small restart where the screen locks and I have to wait a minute to unlock the screen. Overall I was very dissatisfied for the amount of money I put in and would certainly consider looking to other laptops.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Jake,
      We are sorry to hear you are unhappy with your Acer R 15 laptop. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=4e9a0c5d2fcb7e5e0f7af8e250c64c5549e77415

      We appreciate you taking the time to write this review.
      Thank you
      Acer America acer

  • Rating: 4 out of 5 stars

    Fan Noise

    Posted
    AcerHappy
    • My Best Buy® MemberMember

    My computer suddenly seemed to be quite loud, but I thought it was just me until my classmates and family members said something. I took it into Geek Squad a few days later, only to find out I was 12 mon and 2 days since my purchase. Of course, 2 days out of warranty! They said they'd take a look at it anyway and insured they'd diagnose it in a quite area. I reluctantly handed it over for "24 hours" so they could check it out. About 36 hours later I picked it up with no issue being detected, but the same noise persisting. It's so loud it's distracting so I can no longer use it during class. Frustrated with the fan and Geek Squad both. Other than that, The only other issues I've had is the screen having a yellow tint to it now and then and for no apparent reason. Overall I enjoy the computer and it does everything I need. I just wish I'd gotten some sort of an extended warranty. Really makes you wonder about the 12 month standard ones when mine started acting up almost 12 months to the day.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Screen cracks!!

    Posted
    Jamie

    Good to know its not just me about the screen. I've had mine for about a year and treat it like gold cause I paid so much for it. About 900 bucks. The screen cracked and I didn't even see it at first and didn't know why my touchscreen was acting up. I teach student online and it was really affecting the classes. Finally found the crack and its like cancer.... It's gotten so worse within the last 2 weeks and now it's all over the whole screen. Lucky I could turn off the touchscreen at least so I can still teach my classes. But really?? I could just cry. It's not even paid off yet and I use this to edit my photography work as thats what I do for a living and I'm having trouble finding someone who will repair it. It's a completely unnessecary repair too because it should never have cracked in the first place. Not having touch screen really affects my classes too. So upset. And I've never had an issue with Acer before.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello Jamie,

      We are sorry to hear you are unhappy with your Acer R15 laptop and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=720ab334dab148bcfc08b5667dd0ae67e11be6b8
      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 4 out of 5 stars

    Screen easily cracks

    Posted
    Briana91

    I actually bought this same laptop except with 1tb hard drive. I love love love this laptop and it would have gotten 5 stars if the screen didn't crack within 4 months of having it. I was very careful and gentle with it so I am still stunned on how it cracked. The small crack turned in to a bigger one and I'm guessing it's due to me opening and closing it. The worst part is everywhere I go they can't fix it or don't have the part for the screen mainly because it's touch screen. The Geek squad is telling me in order to get a new screen I would have to pay half or equal to the cost of the laptop. That is crazy and too expensive I paid over $700 for it. I would be happy with my purchase if I didn't waste all that money on a laptop for 7months later not be able to use it because the screen is fully blacked out now.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Please don't buy this laptop.

    Posted
    Rasha

    I bought this laptop in May of 2016 from Best Buy. Barely used it, no exaggeration - maybe once every other day for an hour or so. Screen died completely. Sent it into Acer in February of 2017 for repair. They sent me back a brand new one. Then now, less than a year later, the screen went dead again. But now since I'm out of warranty, they won't help me. Its beyond me that an $800 laptop stopped working in a year and a half and they are refusing to help me because I'm out of warranty by 6 months. Absolutely horrible and honestly I'm ashamed for them that these are the kind of products and service they stand by. Not only would I not recommend, I am posting my story everywhere so people don't buy this $800 paper weight.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello Rasha,

      Sorry to hear you are having problems with the screen on your Acer R5 laptop. This is not the experience we want our customers to have, and we would certainly like to help you get this resolved. Please fill out this form so that we can contact and assist you:
      http://csapps.acer.com/prompt/?key=516e0fd34ffb08632ce7c3f18c29aeb8753f4132

      Thank you,
      Acer America Acer

  • Rating: 1 out of 5 stars

    Fine at the beginning

    Posted
    Overitandtimewasted

    I purchased this computer 15 months ago. At the very beginning it worked fine. 5 months later all of a sudden I started having IP configuration issues. At that point in my computer either doesn't want to log on to the internet or the internet is connected and it will not cross over and log on to the internet. It's now gotten to the point where it will not log on to the internet at all! When I try and go into settings my settings window doesn't open it completely freezes up. And this is a computer I use maybe once a week for personal items just to check email and maybe do a little shopping. I have spent more time at Best Buy taking and picking up my computer from The Geek Squad. And every single time I pick it up it seems to be worse. Broke down and ended up buying a Mac. Obviously no problems with that. But purchasing this Acer R15 has been a huge waste of my money and my time. And I am very, very disappointed!

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello Overitandtimewasted,

      Thank you for taking the time to write this review. We’re sorry that you are unhappy with your
      Acer laptop. This is not the experience we want our customers to have with our products.
      Please visit this personalized URL and fill out the form so we can look into this issue and assist you:

      http://csapps.acer.com/prompt/?key=09819652e10eb0d24aa2ea2067acc20edd049aec

      Thank you,
      Acer America Acer

  • Rating: 1 out of 5 stars

    Most Days, I Want to Chuck this Laptop in a Lake

    Posted
    cooket

    I bought this laptop in August 2016, and have been using it ever since. It was fine at first, but after a few months several problems started appearing. The screen cracked, and after trying to use the warranty on the device, but encountering Acer's terrible website, I gave up. Any time I plug this laptop in, the speed completely tanks, and when you have to plug the laptop in about every 45 minutes or it will die, it becomes quite the issue. The computer is extremely loud as well, causing a distraction in the classroom setting I use it in, as the fan is constantly running at 100%. The heat management system is just not good. I should have thought a little more about my purchase and regret being stuck with this laptop.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Cooket,

      We are sorry to hear you are unhappy with your Acer R 15 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=29dda6865dc465a12568b1ac553dd806d63111ec
      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 4 out of 5 stars

    Solid all around laptop

    Posted
    Jorge

    I have had this laptop about a year. And I have had only positive experience with it. I immediately put an SSD in it and it runs like lightning. Boots up and shutdown fast. Illuminated keyboard and yoga style are something I find I really enjoy more than I would have thought. Full numpad is good. After a year my battery lasts about 5 hours from 100% while watching videos. Sometime's I wish it was a bit more powerful, though my coding projects get no hangups. Can't speak to games since I'm no gamer. Fans don't come on very often and I don't usually notice. Screen gets to good brightness levels. Touchscreen is nice. The only thing I can say is make sure you get an SSD and the built in speakers are sometimes quieter than I would like.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst investment of my adult life.

    Posted
    Tina

    Bought this computer for the i7 processor, but this is hands-down the worst computer ever. The touch screen and reversible screen are features I never use and are more cumbersome than useful. I upgraded my memory, and still, the computer is slow as everything. It's embarrassing to be quite honest. It comes with a ton of bloatware already installed, and the plastic exterior makes it look and feel cheap, too. Save yourself the $800 and buy something else.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Tina,
      We are sorry to hear you are unhappy with your Acer R 15 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=f5c584ff2e743404ad6cd80e9fb883e2d9b8e5f0

      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 1 out of 5 stars

    Hard drive fail in less than 2 years

    Posted
    Alex

    I bought this laptop in feb 2016. I did not use it until I started school in August 2017. The screen stopped turning on Nov 2017. I brought it into a computer repair place and they said it was unrepairable due to board damage and Best Buy told me the manufacturer warranty is only a year. I am extremely unsatified with this laptop. I am a student and can not afford to buy a new computer each year. Computer has never been dropped nor has a scratch.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    awful

    Posted
    bubbles28

    WORST LAPTOP EVER! 9 times out of 10 it does not turn on. When I hit the power button the keyboard just flashes at me and it goes on for hours. I’ve called customer service multiple times but they are useless and just tell me to restart it which worked the first couple times but not anymore. That’s the only solution they have. I have not even had this laptop a year. Do not waste your money on this laptop.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello bubbles28,

      We are sorry to hear you are having problems with your Acer R15 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=22f09151afb846bc348535f694841970e80f51bf
      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 1 out of 5 stars

    Acer is Junk

    Posted
    NotoACER

    Bought an Acer Aspire from Best Buy for $850 bucks in July 2016. Jan 2018 it stopped charging. Geek Squad charged me $35 bucks to send it to Kentucky for repairs. Today I was informed the MOTHERBOARD needs replacement. $300. Less than 2 years old and this Laptop is useless. What a waste. Stay away from Acer for sure. Junk.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolute Garbage

    Posted
    nbranch82
    • My Best Buy® MemberMember

    First Acer laptop replaced after 3 months. Second one now has broken power button just after warranty expires. 2 laptops, less than 2 years. I use this laptop maybe three-four times a month, not an everyday system. Why is it so difficult to find quality products?

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear nbranch82,

      We are sorry to hear you are unhappy with your Acer R 15 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=53722b455e81e88bef6acee5275a344681380b3f
      We appreciate you taking the time to write this review.
      Thank you
      Acer America Acer

  • Rating: 1 out of 5 stars

    Failed hard drive

    Posted
    Jfp55

    11 months 3 weeks and the 1 TB hard drive crashed. I called Acer and they offered to fix it under warranty. But I am skeptical about sending off my computer for 2 weeks. Will look for a local solution even if I have to pay. Great computer while it worked but sorely disappointed in its reliability.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Sorry to hear your Acer laptop did not meet your expectations. This is not the experience we want our customers to have and we would certainly like to help you get this resolved. Please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=2f5669111ac6a33b578f31afbb5ea16efb5caded
      Thank you
      Acer America Acer

  • Rating: 1 out of 5 stars

    DON'T BUY ACER

    Posted
    Alex

    I've had this laptop for five days and in the middle of work, it died and won't power on at all! Completely useless machine, I can't believe I traded my mac for this. Now I have no laptop for two weeks.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Hello Alex,
      Sorry to hear your Acer R 15 laptop did not meet your expectations; we understand this is frustating for you. This is not the experience we want our customers to have, and we would certainly like to help you get this resolved. Please fill out this form so that we can contact and assist you:
      http://csapps.acer.com/prompt/?key=b280d9a4428f797dbf103980b4c6790ad3bc1e96
      Thank you,
      Acer America Acer

  • Rating: 1 out of 5 stars

    worked for 5 months

    Posted
    alexis

    stopped working after 5 months and my only option is to send it in to get it fixed which takes 2 weeks. This is my first PC, NEVER AGAIN! Buy Macs only! These computers do not work.

    No, I would not recommend this to a friend

    • Brand response

      TeamAcer

      Dear Alexis,

      Sorry to hear your Acer laptop did not meet your expectations. This is not the experience we want our customers to have and we would certainly like to help you get this resolved. Please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=0d39babaa89d8c3694921905d05c8ca3096832fb
      Thank you
      Acer America Acer

  • Rating: 5 out of 5 stars

    acer r15 15.6

    Posted
    sbkelly58

    I bought my acer 2 years ago and its running just like the day i bought it. My screen hasnt cracked cause i dont drop it. Awsome laptop.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast with durable construction.

    Posted
    rogermexico
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this model last October and have continued to be impressed with its speed and durability.

    I would recommend this to a friend