Customer Ratings & Reviews

The remote is mostly easy to use. Having issues with getting Netflix to work with that remote, have to reset with the original Sony remote. I'm not sure if I'm not using it correctly, or if it has a mind of its own, but sometimes have difficulty switching from watching TV to getting to the apps.

The agents arrived on time and connected my new stereo receiver to my tv, DVD player and satellite box. They did have a problem programming my remote controller to work with everything. My SAT box powers up intermittently, but everything else works fine.

I have an appointment on 12/31/19 for tech support to install downloads and configure the new iPad for my sister before I send it to her (it is a gift). She is 60 and has never had a computer. So, I am counting on Geek Squad to set things up as user friendly as possible.

Had a great experience with the installation of a new TV and receiver, as well as remote programming. This is the second time we've had Geek Squad install for us. And even had Marcus both times! He is absolutely wonderful! He even remembered the installation from 7 years ago!

Devon was incredible. It took a bit at end of the day, but he was patient and determined to complete what I thought could be an impossible programming task for my remote.

Jeremy was great. He came out and programmed my remote and setup my receiver. All works great now. Thanks.

Scott was part of the three Geeks Squad team that installed our new LG TV and programmed the remote. Scott was professional, explained all the buttons, and made my wife happy with the ease of use.

I am very happy with the programming. Everything works as it should. Switching from streaming to videos to live TV works well. I am considering another remote for the other TV with Geek Squat service to program it.

On time and quick. Thank you. Not much else to say. We kept all the codes which made their job easier and faster. Having the new remote has made us realize that the previous one really was defective. It works so much better now.

Two men were quick with the installation of 2 TVs. Some difficulty getting the one SMART TV to stream HULU but the Tech stuck with it for almost 30 minutes and got it to work. They didn't leave until I was confident I knew how to access the channels I wanted with the universal remote.

Great guys who explained everything and even got all the HD channels listed on the touch screen and programmed the lights to the remote to dim or one button turn off. No more pointing controls around coffee tables and ottomans so easy one button turns it all on!

The Universal Remote was patiently but quickly installed to include: TV, Roku streaming stick, DVD player, and Bose sound bar. I was skeptical that the ease of use of the Remote would be as good as advertised...it's better!

Love these guys. Great job setting up home theater programming with all devices! Make your life easier and call the Geek squad.

My tech was on time and got right to work. I had some additional questions that he answered and made sure that I understood his answers. I was worried that I was taking too much time. He said that he had plenty of time to answer my questions.

The two agents were efficient, friendly, and professional, and took time to answer all my questions. They made sure I was comfortable with the new remote and that everything was working properly.

I was wondering if this would be worth the extra money, and the end result is that I can dim the lights or turn them up from my remote control which I have used much more often than I would have guessed. I am sure it would have taken a lot longer to get it all working myself.

We had purchased the Harmony months ago, but it’s a complex to program, but our Geek Squad agent integrated our entire entertainment suits so we don’t need 3 remotes anymore, and it all runs through the Harmony remote... So much better now...

The geek squad is great. Casey was knowledgable and very professional. He also has a nice personality and is very polite and takes the time to answer my questions. I cannot praise him or the people at the local store enough for their efforts to keep customer satisfaction. They were all great. Now the bad.... don't even think of phoning and getting a human being. You will get a 30 minute runaround with no end in site. Give up and try tech support and you get a clown that has all responses memorized so they don't actually have to think. They are the rudest people I have ever encountered. Stay with the local store and you will be OK. Go to the phone or internet and you will see that some companies exist not because of what they do, but in spite of what they do.

the agent was able to simplify and integrate remote functions

The agent who came to reset my TV universal remote did a terrific job. All that he tried, initially, didn't work, but he persisted and, finally, he was successful. It has now been about 3 weeks since he left, and the remote is working perfectly.