Customer Ratings & Reviews

On time and quick. Thank you. Not much else to say. We kept all the codes which made their job easier and faster. Having the new remote has made us realize that the previous one really was defective. It works so much better now.

the agent was able to simplify and integrate remote functions

Two men were quick with the installation of 2 TVs. Some difficulty getting the one SMART TV to stream HULU but the Tech stuck with it for almost 30 minutes and got it to work. They didn't leave until I was confident I knew how to access the channels I wanted with the universal remote.

The Universal Remote was patiently but quickly installed to include: TV, Roku streaming stick, DVD player, and Bose sound bar. I was skeptical that the ease of use of the Remote would be as good as advertised...it's better!

Great guys who explained everything and even got all the HD channels listed on the touch screen and programmed the lights to the remote to dim or one button turn off. No more pointing controls around coffee tables and ottomans so easy one button turns it all on!

The agents installed my universal remote. They were onetime, professional, and trained me on how to use the remote once completed.

My husband and I are both so glad we decided to get the universal remote and to have the Geek Squad guys program it for us! Both of us are in our late 60's and even though I am pretty tech savvy, my husband on the other hand, is not. He likes to run the remote, and having one remote set up to control everything is a godsend. The Geek Squad boys asked us a few questions, programed the remote to control our entire entertainment system, tuned up the speakers, and then took all the time we needed with them to explain how it works and to walk both of us through the way to use this remote for our set-up. They were so patient, and made it so easy. This service saved both of us a lot of frustration and if we should have any problems, they will walk us through fixing our issues right over the phone or make a service call. With todays electronics we want them to all just work seamlessly......this is the easiest set-up ever to control everything....with one remote and I highly recommend this to anyone upgrading their systems.

My tech was on time and got right to work. I had some additional questions that he answered and made sure that I understood his answers. I was worried that I was taking too much time. He said that he had plenty of time to answer my questions.

Great team excellent service. Would recommend and do business again.

The geek squad is great. Casey was knowledgable and very professional. He also has a nice personality and is very polite and takes the time to answer my questions. I cannot praise him or the people at the local store enough for their efforts to keep customer satisfaction. They were all great. Now the bad.... don't even think of phoning and getting a human being. You will get a 30 minute runaround with no end in site. Give up and try tech support and you get a clown that has all responses memorized so they don't actually have to think. They are the rudest people I have ever encountered. Stay with the local store and you will be OK. Go to the phone or internet and you will see that some companies exist not because of what they do, but in spite of what they do.

We had purchased the Harmony months ago, but it’s a complex to program, but our Geek Squad agent integrated our entire entertainment suits so we don’t need 3 remotes anymore, and it all runs through the Harmony remote... So much better now...

The agent who came to reset my TV universal remote did a terrific job. All that he tried, initially, didn't work, but he persisted and, finally, he was successful. It has now been about 3 weeks since he left, and the remote is working perfectly.

The techs were great, unfortunately they were not able to program the remote due to it not being supported by Logitech anymore.

Rob from Geek squad called the day before saying what time to expect him. next morning he called to say that he was on his way. Very professional and explained how to use the Logistic universal remote. He deserves a raise.

Have the Geek Squad program your remote especially if you have a lot of devices. After programming the remote for us, the Geek Squad showed us how to add/change/delete new devices if needed in the future. This remote makes viewing and changing devices so easy.

Fantastic job in setting up the remote and giving us an informative tutorial on the use of the remote. The team was very professional and made you feel good as they did the work and explained everything we needed to know to use the product!

The agent assisted with the setup of the Harmony Hub and then successfully programmed my Harmony Remote Control. He also took time to explain some of the programming for the remote and for my cellular device.

The agent set up my Harmony remote, and got it working with all the compatible devices in my home. The remote is amazing and the way everything set up is also amazing. I would highly recommend this amazing service to anyone needing it!

The guys from the Squad took care of my programming and made sure my wife completely understood how each button works and also gave her their number to call in case she somehow forgot. Now that is Service!

JJ did a great job reprogramming my Harmony remotes and trouble shooting my outdoor speakers.