Customer Ratings & Reviews

I upgraded from an analogic controller I had for 10 years. This is a pretty good unit but you need to have it programmed. Also the battery runs down every 3 days and if it gets low on charge it forgets things. As soon as you recharge it, it's memory is back on track. But, like most smartphones today, you cannot keep it on the charger but need to let it run down.

After removing unneeded devices from my entertainment center, my remote control needed to be extremely re-programmed. The techs performed this following my desires on how I wanted things to flow and function. They were very patient and knowledgeble in working with me in this endeavor.

Assisted and set up our home entertainment system so we could understand it and use with ease. Huge for us since we are older

So I bought a new Harmony remote to control all the devices for my home theater. Sony 4ktv, Oppo Blu Ray player, and a Marantz receiver. I opted to pay the $100 to have Best Buy set up the remote for me instead of doing it myself. Very glad that I did. The install took about an hour (would've taken me a few), was painless and the remote works perfectly.

We are still waiting for a special part to finish hooking up one of our TV Remote control split wires. So they can finish setting up one of our TV's & NETFLIX & Apple. But these guys (Geek Squad) Are the best. Is the fault of the company that set up our internet.

Installed and educated users... Probably harder than the install

The Geek Squad did a fabulous job of unhooking our T.V. s before we moved and then coming back to hook up all 5 T.V. s back up....and setting up this new remote to control our theatre room./ sync with Comcast etc......It works great and we are very happy with everything...Would use again.

Changed from MX3000 to Harmony remote. Geek Squad installed. No problems. Made it easy to watch TV with all streaming items.

Richard is superb at any project, both electronically and anything else. The problem with Best Buy in general is difficulty reaching local store (never answer phone) and online/app scheduling never works for me. Very frustrating...but, when can get service scheduled, hip hip hooray!

The Tech who came out and programmed our new universal remote control was great! She called ahead of time and arrived when she said she would. She was very knowledgeable and pleasant to work with. Out remote was programmed to handle all of the components that we use and she walked through using the remote to make sure we knew exactly how to use it.

OMG, our two guys where absolutely awesome! Brodie make all of our devices work perfectly. We had 5 remotes and now we have one! Just push what you want and presto you got it, and the price was right. I would recommend the remote and the service 100%.

The remote is mostly easy to use. Having issues with getting Netflix to work with that remote, have to reset with the original Sony remote. I'm not sure if I'm not using it correctly, or if it has a mind of its own, but sometimes have difficulty switching from watching TV to getting to the apps.

Courteous, helpful, and professional. Answered all questions without making me feel like a "dummy." Great service

Excellent start to finish. The Geek Squad tech was super knowledgable, good communicator, friendly and got the job done in no time. He also made sure that we ran through all the functions ourselves before he left. Good experience.

The geek squad installed my controller to match the set up of my new tv. He did a fantastic job.

Agent set up my Harmony Universal Remote . I was tired of fumbling through 4 or 5 remotes for my different electronic appliances. Very professional and now have everything sep up run with my one Harmony Elite Remote. Very pleased how it worked out

I have an appointment on 12/31/19 for tech support to install downloads and configure the new iPad for my sister before I send it to her (it is a gift). She is 60 and has never had a computer. So, I am counting on Geek Squad to set things up as user friendly as possible.

We love our “Geekers “ they are sooo great ! Right now I can’t remember his name however, he has been here multiple times and is always great informative and talk to us on the level we understand as we are seniors. Lol

Had a great experience with the installation of a new TV and receiver, as well as remote programming. This is the second time we've had Geek Squad install for us. And even had Marcus both times! He is absolutely wonderful! He even remembered the installation from 7 years ago!

The agents arrived on time and connected my new stereo receiver to my tv, DVD player and satellite box. They did have a problem programming my remote controller to work with everything. My SAT box powers up intermittently, but everything else works fine.