Customer Ratings & Reviews

The geek squad team that turned up to do the remote control programming was nothing short of amazing... and a lot of fun too! They were able to configure an unusual combination of equipment and applications requirements on a Harmony 1100 that had sat unused for several years... and make it all work!

I could never have done this installation on my own. Whilst there was a slight problem the first time - NOT their fault - they were back the next day to fix it, at no extra charge to us. We are both delighted with the end result, and found the charge for their time and expertise to be reasonable.

I am a mess when it comes to remotes for my tv, dvd, and surround sound system. This device has made it super simple and actually asks me questions if it has fixed my messing with it until it actually has, lol. I have no idea how that works but it does.

the agent was able to simplify and integrate remote functions

JJ did a great job reprogramming my Harmony remotes and trouble shooting my outdoor speakers.

The Geek Squad mounted my T.V. and set up my sound system to my Harmony Remote Control programming it all just fine.

Extremely knowledgeable and courteous. Highly recommend, purchased universal remote and had the Geeks set it up. It may cost a little more, but you can relax because you are in good hands. Very patient in showing how to use TV remote.

Agents programmed my new Logitech remote to tv, dvr, direct tv, Apple TV and Sonos sound system. They were fast and efficient and explained how everything works on remote.

I can’t say enough about the value of having a professional reprogram our Harmony remote. The remote combines our tv, blue ray player, Sonos system, and cable tv remotes into one. My husband and I are seniors, and appreciate less clutter and the simplicity of using one remote. We also agree we are technically challenged. Since the programming is done through a computer, we knew we needed help! We have Total Tech Support, which discounts Geek Squad services. Since our old tv was relocated to our bedroom, we decided to purchase an additional Harmony remote to combine the tv, blue ray player, and Roku remotes. Both remotes work perfectly! Excellent service and well worth the cost!

Agent came out, very professional and knowledgeable. Completed the job quickly and correctly. Super happy with service and support.

Having the geek squad at my disposal 24/7/365, is the best investment you could ever make if you are not computer suave like me. The one time yearly fee has paid off. The geek squad staff are professionals who take pride in getting the job done

The agents did a great job in the installation of our home theater system. Their knowledge and workmanship is very impressive. I was even left with a video o my iPhone that explained how to use the systems.

The guys were there within a few minutes of the starting time of the arrival range. They quickly and efficiently set up the remote, explaining how to use it and were done. I thought I had obscure devices to hook up, but they knew about them and were able to get it all going. They were great.

All our components run through one remote we purchased at Best Buy a few years ago. We went with a new TV provider and needed to have our remote reprogrammed. The young lady who showed up, on time, did a very complete and professional job.

The techs programmed my harmony remote without any problems and everything worked properly

Fixed my mess. I was anxious to get going with my new system before Geek Squad could come out. I had two wi-fis fighting each other and had gaps in my movies. Geek Squad cleaned it all up.

This was an installation of a remote that I purchased at Best Buy. The installer from the Geek Squad was very professional. He let me know when he would arrive and was very timely. He installed the remote and gave me a tutorial on how to use it. The remote works excellently.

the geek squad rep did an outstanding job reprogramming my old logitech universal remote. he was courteous, professional and polite. highly recommend.

My installer was super cool, extremely knowledgeable, and very helpful. It took him less than an hour to setup my remote and then he was very helpful in demonstrating how to use all the features of my new remote. I would hire the Squad again in a minute. Made my life easier.

Phil and Evan successfully reprogramed my Harmony remote so I can use it for all smart TV functions and they explained it so I understood it the first time. The Geek Squad's services were well worth the cost.