Customer Ratings & Reviews

The Geek Squad really know their stuff! Did a real deep dive into why my harmony remote would not turn on my Sony TV. They called "Secret Weapon" and figured it out! Awesome!

Your technicians are really experienced and know exactly what they are doing. We appreciate the compliance with the safety rules of Covid in our home, too.

can't say enough good about the service and excellent attitude of the two Geek Squad technicians that performed our TV installation and remote control programming.

They knew what they were doing and got it done efficiently.

The agent programmed the elite with all my components. Set up my accounts on the apps. Explain how to login to make adjustments if needed. Set up the hub.

Staff reset universal remote control quickly. Only issue is that my request to receive a Vulcan Mind Meld to impart superior knowledge, experience and abilities was declined.

We have used the Geek Squad to install whatever technological products we buy. The set-up of this universal remote was efficient and cost effective. The GS installer was patient as he gave us a tutorial on our new 'toy'.

Agent programed our Harmony remote to control all our devices. He did a great job in doing so. Was very knowledgeable.

Never have I had a more knowledgeable technician. He was quick, courteous, efficient, and could not have been more helpful. The remote has never worked this well. This young man is a definite KEEPER for Best Buy's Geek Squad.

initally, the geek squad set up the magnolia system and typed out specific instructions on how to operate each unit. However, they failed to hook up the antenna to the tuner and i have not been able to listen to the radio on FM until yesterday. After much pleading , being on hold 20plus minutes, hung up on a couple times, ignored by the manager of the geek squad (Sander) in person. writing to corporate. I finally got an antenna no charge, installed no charge. The geek squad have always been very nice, respectful; cannot expound on thoroughness.

The agents arrived on time, were very professional, and courteous. They went out of their way to make sure everything was done correctly.

First agent that set up Harmony was good. After two months I was having problems with the remote and had to have the Geed Squad come back. They told me there would be no charge for the home visit. WRONG. They charged me another $50 for a house call. This agent made changes from the first agent and I have had problems with the remote every day since second agent left. Sorry I ever bought this remote. Great when it works though. To call and make a complaint is just useless.

The techs were great, unfortunately they were not able to program the remote due to it not being supported by Logitech anymore.

The programming of my Harmony remote hadn't kept up with new equipment purchases. It took the QS waaay less time to make the changes than it would have taken me...and it worked the first time!

The Geek Squad agent made sure both remotes worked for the new TV and showed us how to operate each one.

The agent came to my house and checked out my remote and got it working again this remote was programed by Geek Squad so it would turn on TV and DVR, the DVD, the VCR and DVD player and I can hook up my mini DVD camera to watch the DVD in it this is especially nice as my wife has maculate degeneration of her eyes. The geek squard always does a great job for me

We had recently moved to western PA and could not get the remote to 'sync' with our equipment. The gentlemen came out on time and had the remote working with all of our equipment in no time!! Thank You!!

They programed my new logitech remote to exactly match the one I was replacing. It did take a couple tries but my entertainment system is very complex.

The Geeksquad package deal is fantastic! I had son many small and large issues corrected by my Geeksquad professional! I am very pleased with the knowledge and know how of these guys.

Agent programmed a Harmony remote device and showed my how to use it. Works well now.