Customer Ratings & Reviews

The agents revised the existing set up of our TV and the various remotes we have. They were able to have one remote that controls everything.

This remote replaced 6 different remotes i was using for my flatscreen, surround-sound, bluray, and stereo system. It was getting hard to keep track of which remote do I use for which item. this remote works ALL with one remote. love that

We had the system installed 12/29. What followed was 3 or 4 tech service calls and each time the person left, I knew the system still was not working correctly. On the final appointment, Mitchell came out. After his assessment, it did not take anytime for him to determine the Bose soundboard had never been set up and calibrated!! He connected/calibrated and all worked as it should! Mitchell is knowledgeable, professional and patient teacher! Will request him on future appointments.

Unit is easy to use if set up correctly. Seemed to work fine while installers were here. Unit is over 7 years old, and we had no problems until we changed tv's and had it reprogrammed. Geek Squad will be coming out to fix the problems.

The guys from geek squad did an outstanding job with my harmony remote. They were both very polite and professional. I will definitely use geek squad again!

Geek Squad Rep was fantastic and very knowledgeable. However, there is an issue with my programming. He is able to fix each time. Very prompt, courteous and knowledgeable. Highly recommend.

Robert the agent installed my harmony remote. He was exceptionally professional and competent. We would like for him to provide our services in the future.

The Geek Squad representative was very helpful and knowledgeable of the Harmony Remote. He quickly programmed and showed me all of the wonderful features.

The service I purchased was a re-programming of my programmable remote. The Geek Squad tech arrive on time and got right to work. Added some upgrades in addition to the re-programming. Was well worth the money paid for the service.

The agents mounted my tv and set my remote control with no problems. Just make certain you get actual Geek Squad team as opposed to Best Buy sending a 3rd party.

They arrived promptly on time and figured out the problem in no about 5 minutes. Fixed the problem and departed 15 minutes later. Very professional.

I love how this remote it controls everything. Its like the mothership.

The Geek Squad was knowledgeable and were able to solve several problems that resulted from changing service providers. They provided a cell phone number for follow up if necessary. They could not have been nicer.

Perfectly installed (mounted) our tv and sound bar and did an excellent job of explaining the about our wireless remote, he was very knowledgeable and gave us some good tips and advice.

Very professional and knowledgeable. He gets an A+ for being on time and ready to go.

Great service de thru total tech support. Technicians came to my home and were able to reprogram my harmony remote. They spent quite a bit of time to get it right.

Our agent Cody did an excellent job setting up this remote. He went above and beyond, setting up our Fire Stick as well. Everything works great!

The Geek Squad team has done a great job helping me update my 12 year old Home Theatre system’s components and also installing a customer owned Internet modem. Sergei, the consultant, even helped get my Internet working properly as my home requires a split voice and Internet signal with Comcast. It all was a very complex install and everyone involved did a great job! Kudos to all Geek Squaders involved!

Very knowledgeable about the setup I was using. Seen what needed to be changed and even suggested a few things to make my setup function better.

Almost without exception, over all the years that the Geek Squad has been a part of Best Buy, I've had unparalleled good experiences. Those who know how obsessive I can be would understand that that's really high praise! As an aside, Best Buy has been my favorite "toy store for big boys" since they were one store (Sound of Music) in Minneapolis, MN. My go-to guy there just happened to be the man who grew the company into Best Buy - former CEO Richard Schulze.