Customer Ratings & Reviews

This service was worth every last dollar. They made sure everything was working and explained it’s use. They also showed me how to trouble shoot.

The agent came on time. He was very professional. He programmed my remote perfectly for my new TV / Audio system.

Cody was very knowledgeable, answered all questions, and provided background and reasons why the remote was Thnot working properly.

Geek Squad Agents did a great job of reprogramming our Logitech Harmony Blaster Remote for our new Sony TV and SONOS Sound Bar. This probably saved $300 over buying new.

Mahreem had come back to re-program my Harmony remotes and place speaker stands as well as replace the speaker cables with the new ones that were ordered.

The Geek Squad agents that came to program my remote which they brought with them. I purchase the remote which turned out to very good except the Geek Squad agents were totally ignorant of what they were supposed to do. I will say they have knowledge of programing some but not all what I expected from them . They were saying that it is the receiver of which I purchased from BEST BUY!!@@@ not too long ago that's bad. The reviewer's name is ONKYO, your produc!!!!. But it's not the Receiver that's bad, they are the expert agents of the GEEK SQUAD that's bad. I will tell you a secret. My son who has been listening in his room fixed it. Now I can watch TV and Movies. The GS could not fix it my son did it in 5 minutes. I paid close to $400 which included the new remote which cost $99 plus. The rest, I should get a credit back. I would give the GS 1 star. That's it. You should hire my son but he has a good job. I am not teling your agents what my son did. It only took him 2 minutes.

We had some initial concerns about how touchy this controller is. But once you get used to it, it works very well.

The Harmony Elite was an excellent replacement and the Geek squad showed me how it worked and it was fairly intuitive.

Had Geek Squad program my new Harmony universal remote. Zack was the technician and he was fantastic. Made sure the remote was set up to do exactly what I wanted. I love this remote.

Geek Squad is GREAT. They are on time, know their stuff and educate the owner. Simply the Best!

We are very happy with the ease of turning any part of our home theater on and off. Robert Clark of the Geek Squad programmed our Harmony remote so well that everything comes on just as we would hope.

I have an equipment closet that holds all the equipment for the house electronics. I had trouble with the Harmony turning on multiple rooms with one Harmony. Although it only took the technician about 45 minutes to do his analysis of the equipment and problem, I had spent many more hours "trying to do the same". With the Total Tech Program, it made the cost an easy decision. As usual, the tech was very friendly, knowledgeable and left me very happy with my service...and they always leave their number to call them direct in case you have any issues ort question once they leave!

This is such a wonderful product". Having my TV, DVD., sound system all on one remote is so convenient & easy to use. To be able to record, play, & watch all this from one remote is fantastic.

Agent reprogrammed our remote after installing a new sound system. Love this remote as it eliminates all the other ones.

AGAIN, I HAVE HD THE GEEK SUAD TO MY HOUSE TO NSTALL MY 55" SAMSUNG SMART TV, WITH SOUND BAR AND HARMONY ULTIMATE REMOTE (TWICE), SAMSUNG DVD PLAYER WITH HDMI, TOSHIBA DVD/VHS RECORDER/TAPE COPIER.

Great job programming Harmony remote and X finity remote

Reprogrammed my remote and fine tuned everything so it is working well. Were very responsive and answered all questions. Top notch!

Geek squad set up my tv and receiver and remote and spent time showing me how to use it. Very professional and knowledgeable.

Having 4 remotes is crazy. I like the way all is in one place. Geek Squad stayed as long as needed for us to learn all about the new features.

Remote device programming allows use of Xfinity services coupled with additional ROKU services/channels without monthly cost.