Customer Ratings & Reviews

We had some initial concerns about how touchy this controller is. But once you get used to it, it works very well.

Worth every Penny!!! This helped save us so much time and frustration of setting it up ourselves. So glad we did this service.

I wanted one remote to control my TV, soundbar, and a Blue-ray player. After they programmed the remote and showed me how to use it, everything was A+

Excellent guidance on technical issue about remote prpograming

Geek Squad updated the programming on my Harmony remote efficiently and effectively the first time. I had no trouble with it whatsoever.

We had 3 separate remotes for the bedroom tv. Didn't know how to operate them so unable to watch bedroom tv. Salesperson recommended this remote and showed us how to operate. Been working great!!

The Harmony Elite was an excellent replacement and the Geek squad showed me how it worked and it was fairly intuitive.

Cody was very knowledgeable, answered all questions, and provided background and reasons why the remote was Thnot working properly.

GS agent was able to program all my electronics into my RC. This included the 4k OLED TV, 4k BR dvd player, sound system, cable box, VCR, and a Dreamcast game player.

This service was worth every last dollar. They made sure everything was working and explained it’s use. They also showed me how to trouble shoot.

Set up Logitech remote to make it easy to watch TV, listen to music from the CD player and watch DVD movies.

Decided to purchase another Alexa to put in home theater room. Great functionality to turn Hue lights off and even intercom for rooms throughout the house.

Agent reprogrammed our remote after installing a new sound system. Love this remote as it eliminates all the other ones.

Knowledgeable and courteous staff, I was totally satisfied on first attempt prompt and on time

The Geek Squad agents that came to program my remote which they brought with them. I purchase the remote which turned out to very good except the Geek Squad agents were totally ignorant of what they were supposed to do. I will say they have knowledge of programing some but not all what I expected from them . They were saying that it is the receiver of which I purchased from BEST BUY!!@@@ not too long ago that's bad. The reviewer's name is ONKYO, your produc!!!!. But it's not the Receiver that's bad, they are the expert agents of the GEEK SQUAD that's bad. I will tell you a secret. My son who has been listening in his room fixed it. Now I can watch TV and Movies. The GS could not fix it my son did it in 5 minutes. I paid close to $400 which included the new remote which cost $99 plus. The rest, I should get a credit back. I would give the GS 1 star. That's it. You should hire my son but he has a good job. I am not teling your agents what my son did. It only took him 2 minutes.

Remote device programming allows use of Xfinity services coupled with additional ROKU services/channels without monthly cost.

it is a decent controller although at times it gets stuck in modes and you have to cycle through the help process. I have been told by the team that it better to spend the extra money on the next level up remote which as more features but again I didn't need all these features so went with the less costly model. The programmer from Geek was excellent and would recommend that service to set it up.

Mahreem had come back to re-program my Harmony remotes and place speaker stands as well as replace the speaker cables with the new ones that were ordered.

The agent connected my Harmony Remote to easily review and control all features simply and quickly.

Geek squad set up my tv and receiver and remote and spent time showing me how to use it. Very professional and knowledgeable.