Customer Ratings & Reviews

Programming was quick, Geek squad was very professional / nice and explained very well in detail all we needed to know.

The technician was able to program all of our devices and explained how to use the remote. Everything is working great.

Harmony Remote was programmed by Michael and everything works from this one remote. Thanks Michael.

The Geek Squad agent Camron did an outstanding job of customer service. He not only diagnosed the problem I was hoping to get resolved on my old laptop, but he stepped right in and was very helpful in my purchase of a new laptop (Lenovo Yoga 9i). He then demonstrated excellent teamwork with Geek Squad Agent Alec, who transferred a significant amount of data from my old laptop to the newly purchased one.

your agent knew what to look for and fixed my problem. My computer works great now

Pleased as always with the excellent service. The technician arrived on time and installation was quickly and accurately done.. Thank you, Geek Squad.

I had Tom from geek squad set up our remote and as always he exceeded our expectation in professionalism as well as how quickly he was able to finish set up.

The geeks came and programed my remote in just a few minutes

He answered all my questions set my system up just the way I like it plus gave me some info on how to enjoy it more

agent downloaded the software from my account and got my harmony remote working agagin

The technicians assisted in programming all of my components with the Logitech Universal Remote.

The Techs came out and determined that I had reprogrammed my Harmony remote correctly except for a minor issue. They gave me some quick directions and I was able to get it to work. And they did not charge me for the advice.. It took just about 5minutes from the time they walked into my house.

Geek squad member programmed our harmony one remote perfectly to our needs. We would welcome the geek squad into our home any time we are need their expertise.

The Geek Squad that came to set up our system and equipment could not have done a better job...they were efficient, worked well together, were pleasant and explained everything. They took the time to program the remote and checked to ensure it was working properly. They took the time to make a couple of changes to ensure it was correct before they left.

The program guy did a good job explaining what he was doing and was professional. He told me he would come back if problems occurred after he left. .I called 3 times times and left messages, but he never responded. I got a new box from Charter as he recommended, but have to switch to "Input" every time I do certain functions, as he wouldn't answer my voice mail and come back and fix it.I can't switch channels on the second TV without walking up to it and aiming close, which defeats the purpose of paying $100.

It was nice to have the remote programmed so that it can work seamlessly. Our installers were very professional and helpful in explaining how to use it.

Love having 1 remote to controll all the devices. No mower remotes all over the den. Absolutely fantastic and easy to use

Daniel and Luis were fantastic in programming and demonstrating our new remote. Kudos to them and Geek Squad!

The follow-up agent that completed the install of our new all in one PC was excellent!!! Even spotted the battery issue with my lap top sitting at a different desk. (It is now in the Geek Squad "shop" to install new battery.) Overall, the Manager in charge of the Gilbert store Geek Squad went out of his way to find a free tech to fix the installation issues, and deserves a very LARGE pat on the back! Wayne Boettger

Very pleased with the guys that came out. It's been a good experience all the way around. One exception is the phone service to talk with someone. Very difficult to communicate with that automated service BAD BAD BAD on the phone deal. As far as the remote love it still learning my way around with what buttons do what such as fast forward and such. I'm working with You Tube Tv and trying navigate through their system. One Remote for all is very nice!!