Customer Ratings & Reviews

The two tech's seemed very knowledgeable, pleasant personalities, and went out of their way to confirm we were satisfied with the service call.

My remote was stuck on one channel and could not be turned off. I had to unplug the TV in order to turn it off. Service person came in and using the remote corrected the problem. Although I don't know why it happened in the first place as I went to turn it off one evening and it would not go off nor could I change channels.

The agent programmed a universal remote for us it helps because wife sometimes doesn't have a clue.

Remote works well-we got an extra To have a spare.

After Harmony was programed properly the remote works great, turns all the components on and off the way they should. This is worth the price

Troy was prompt and knowledgeable He explained everything about the installation and the new universal remote.

Very helpful. And knew what he was talking about was

I was very pleased with the programming now my husband and I have only one remote control to use and it operates everything.

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

Geek Squad were very professional and efficient and were able to solve my problems with my smartphone application

James and Gerry (set up Harmony Elite) are gentlemen and represent Best Buy well. We have been struggling to get Harmony Elite figured out, but we're catching on. The unit still does not shut Denon receiver off, would like this corrected. Would like James to trouble shoot/correct, he is knowledgeable, since previous service rep Leon (contracred by Best Buy) was a complete disaster.

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

Im excited about my Harmony remote. A Geek Squad expert set it up for me in expert and record time. I can control everything. It's awesom.

Got new cable box. Needed to get universal remote reprogrammed to match. Called your geek squad home entertainment division to do so.

Love the ease of manipulation between functions. Eastport to read screen

The associate came on time, did the installation, and returned the same day to fix an additional issue. Good job Geek Squad!

Agents programed a new Harmony remote for all my devices. Worked until it was working perfectly!

The agent made the tv remote to one remote for my 91 year old mom

Remote Programming was completed in no time, works perfectly.

The service technician who programmed my logitech remote was very professional. He explained how to use the remote in a clear and patient manner.