Customer Ratings & Reviews

The geek squad programmer was very quick and thorough and could explain how to use the Harmony remote in eady to understand language.

My remote was stuck on one channel and could not be turned off. I had to unplug the TV in order to turn it off. Service person came in and using the remote corrected the problem. Although I don't know why it happened in the first place as I went to turn it off one evening and it would not go off nor could I change channels.

We are not tech savey so when we needed to program our universal controller we called on the Geek Squad. We couldn't be more pleased with the service provided. Good communications prior to visit and timely arrival. A very courteous Service Tech took his time, set up all the devices we requested and tested controller with all devices several times to ensure all was working appropriately and consistently. He then carefully demonstrated and taught us how to use our new controller. Good guy, great experience.

Very helpful. And knew what he was talking about was

The agent made the tv remote to one remote for my 91 year old mom

Couldn’t be happier with this setup and the product would not work the way intended without the setup.

The agent check my television for connection and other options available.

Remote works well-we got an extra To have a spare.

The product is adequate for our needs. The installers were exceptional in performing their duties.

Great item, such a wonderful upgrade. Should have done this much sooner. Geek squad was terrific. Love it

Our remote control was connected quickly. unfortunately we are having the same kinds of problem with the new one that we had with the old one. That is the buttons just don't work sometimes. Sometimes I have to turn it off by the button on the actual TV set. Often it will not change channels nor mute the sound for several minutes. Sometimes we turn it off and turn it back on and then it works.

The Geek Squad Agents set up our new Apple TV and Universal Remote. They got it all the devices connected and remote programmed quickly and efficiently! I’m so glad we paid for their service. It is definitely worth it! They even helped trouble-shoot a problem with a second TV in another room. The Agents were professional and friendly and considerate. I highly recommend the Geek Squad service!

Remote Programming was completed in no time, works perfectly.

It took more than one agent to program our remote, but in the end everything works great!

"Best"buy for anyone who wants an easy solution to the too many remotes problem.

the agents did a good job putting my TV up and showed how to work it.

This is our 2nd programmable remote. The !st one lastest about 4 years through 2 kids and 2 dogs. It makes it so easy to enjoy TV!!

It;s nice to see there are still good people TO BE HELPFUL TO those who are not comfortable with tech stuff!!!!!!!

Bree did an excellent outstanding job! She called before she came to keep me updated as to her arrival time. This was very considerate. Her technical knowledge allowed her to solve the problem immediately and she also gave me some pointers to help me out with the Harmony software for future use. Additionally, she is pleasant and easy to talk to.

Love our remote. Great service from our installer. Installed quickly and was here at the promised time