Customer Ratings & Reviews

The agent check my television for connection and other options available.

Changed from ATT Uverse to Spectrum. Remote needed to be reprogrammed. Great job by technician.

This remote is amazing! Tech installed it and allows us to use just one remote and cabinet doors can be closed.

found out my tv problem and quickly fixed it. tv operating perfectly thanks your help

The service is well worth the money. They set the system up and explain it in detail. They also leave you all the pertinent set up information.

good job programming- but initial appointment was missed and cost me a days pay. should not be charged for the service call.!!!!!!!!!!!!!

I can now use 1 remote to control all my components and haven’t had to call them back with any problems

Agent set up in easily and I didn't have to think about it, but now that I saw what he did with Harmony app I think I could have done easily enough. He saved me plenty of time as he knew all the right choices to make so certainly was convenient. The Geek Squad projector and components install was priceless as they brought four guys out and had everything installed in like an hour. That would have taken me forever.

the agents did a good job putting my TV up and showed how to work it.

Bree did an excellent outstanding job! She called before she came to keep me updated as to her arrival time. This was very considerate. Her technical knowledge allowed her to solve the problem immediately and she also gave me some pointers to help me out with the Harmony software for future use. Additionally, she is pleasant and easy to talk to.

connected my tv with different devices very good job

Our remote control was connected quickly. unfortunately we are having the same kinds of problem with the new one that we had with the old one. That is the buttons just don't work sometimes. Sometimes I have to turn it off by the button on the actual TV set. Often it will not change channels nor mute the sound for several minutes. Sometimes we turn it off and turn it back on and then it works.

The Geek Squad Agents set up our new Apple TV and Universal Remote. They got it all the devices connected and remote programmed quickly and efficiently! I’m so glad we paid for their service. It is definitely worth it! They even helped trouble-shoot a problem with a second TV in another room. The Agents were professional and friendly and considerate. I highly recommend the Geek Squad service!

The agent gave a samsong remote and said by a new sound bar

I bought this service to program and learn how to use the additional features of the remote control that had come with the TV. However, this service was designed to set up an optional - additional - remote control that I could have bought, but had not . The person who came out was nice, but there was nothing he could do for me. Since the service call was based upon a misunderstanding, Best Buy did refund my money.

I had to make 2 appts to have universal remote re-programmed. Each appt I explained my schedule, and each time I was placed at the end of the morning route, which would have made me late to work. Once the service occurred, it was quick and efficient. We love the surround sound, but any time there is a change in cable service, we will have to call Best Buy Geek Squad for re-programming. It would be nice to be able to do that remotely or on our own. Also, we thought that since we were Elite members, that service calls would have been covered.

"Best"buy for anyone who wants an easy solution to the too many remotes problem.

Austin was our geek who was so patient and thorough working with an old TV and a new remote and sound bar. He explained the process and worked with me to understand how to use the new remote. He is a stellar IT guy and Best Buy is fortunate to have him on their team. Thank you again Austin, appreciate you !

Couldn’t be happier with this setup and the product would not work the way intended without the setup.

The product is adequate for our needs. The installers were exceptional in performing their duties.