Customer Ratings & Reviews

The agents were great. Hooked up everything. Not sure if I like the harmony yet

Professionally completed in every way. On time. Very knowledgeable. Efficient.

This is my second universal remote and I love it. Or better said, my wife loves it. One does the job of four. How cool is that?!

The Geek Squad Agents came and took their time to make sure everything looked perfect and worked great

connected my tv with different devices very good job

Agent made all entertain control's to work in one with no need to use the first ones again.

Agent Anthony was very knowledgeable in Programming my Harmony Control

Setup went very smoothly, then after the visit our new remote had an unexpected reset to training mode. Everyone was very helpful, I was able to talking to the original installer who got things working over the phone, and he even called back a few days later just to check in and make sure everything was still working as it should. Highly recommended, excellent service! Thank you!

Thank god for the Geek Squad. They installed and and programmed our new system.

Great service and explanation how to work universal remote.

Agents very helpful as fixed remote devices and explained use

The harmony remote set-up was done efficiently by the GEEK Squad Professionals.

The Geeks have always done all our set-ups, and like always, this was great!

I enjoy using 1 remote for 4 other devices. Still programming for three more devices. I t is exactly what I wanted. Thanks

tech suggested it, set it up with all of my devices. I love it! Down to one remote now. Easy to use, easy interface.

Austin was our geek who was so patient and thorough working with an old TV and a new remote and sound bar. He explained the process and worked with me to understand how to use the new remote. He is a stellar IT guy and Best Buy is fortunate to have him on their team. Thank you again Austin, appreciate you !

The agents did a very good job and were very imforative.

The agents programmed the Harmony remotes expertly and instructed us in their use.

Setting upthe appointment the first time took 1.5 hours. when they missed the appointment due to a communication instruction prior to the appointment it took 2 hours to set up the second appointment. The appointment went fine. The Geek Squad techs where great but given the scheduling difficulty I would never use the Geek Sqaud again

The Geek Squad rep, Dave, did all of the set-up for my Logitech Harmony 665 remote, linking it to my TV, DVD and BlueRay DVD. He carefully explained how to use the move and called with a follow-up explanation when I contacted Geek Squad about a problem. Turns out I was not waiting for the system to take action before moving the remote from pointing at the TV/cable box. I really appreciate him reaching out to me to fix the problem - my actions.