Customer Ratings & Reviews

Our Geek Squad Technician Brandon was simply amazing! Called advising his ETA and he arrived just as he said. He quickly set up our new Harmony 665 Universal Remote and tested it several times, working out any possible bugs that we may encounter. He understood we are "technically challenged" and fully explained how to use the remote and the special features on it. VERY well worth the price we paid for the service!

Programed a new remote control (universal) for our devices.

I would recommend the Harmony remote to anyone. Great choice for combines everything connected to the tv

Installer was extremely efficient and helpful. Answered all my questions and showed me exactly how to use everything.

Sorry that I paid a much higher price for the top of the line. The new remote is much easier and more intuitive.

The agent arrived right at the scheduled time. He connected my new Denon receiver to my system quickly and then reprogrammed my remote. He even returned later that day to connect another component which I ran out and purchased at the last minute to complete my system. He was very friendly and efficient and provided great service.

The techs did a good job in installation, although they did not bring anything to attach one of the components to the back.

Geek squad came out and installed my Play station 5. They also hooked up my universal remotes and they moved my other devices to different tvs. Geek squad set up multiple receivers. They set up my xbox to my receiver in the guest bedroom. Before geek squad, they tested all receivers, all tvs, all universal remotes and all gaming systems.

Agent setup my harmony remote and explained it to me. great guys

Anything you want, press and aim, through media wood cabinets. All on one remote... Faaaabulous !!!!

Easy to use. Programming very knowledgeable and did a great job explaining the set up.

The person was knowledgeable and very nice knew exactly what to do and was very helpful

Agents hang several TVs and Sonos sound bar with ease and perfection.

Great guy. Very knowledgeable and helped with all my questions!!!

Installers arrived on time. They made installation appear to be a breeze. My other components were connected without problem.

The tech did a great job The tech called me with an arrival time , but I also got an email with a completely different time. The email time was completely wrong. Your email system does not work

The technician was prompt, on time, and very knowagable,

the agent did a great job. Quick and painless. Device works great.

I purchased a service, not a product. The programmer missed a couple of functions on the remote. For TV, have to press help to get sound. Also, TV function to change picture size does not work, which it did with the old remote. Technician could have done a better installation. It took an hour of phone time to schedule the appointment and do not want to go through the phone time to get a new appointment to correct the programming. Perhaps this review will help to get a response.

Service was on time and outstanding. Performed beyond expectations.