Customer Ratings & Reviews

In this day and age of poor customer service from just about all vendors, it's nice to deal with the folks from the Geek Squad. They know their stuff and their products.

John did an excellent job of fixing a couple of problems I was having with one of our remotes (apparently it needed an update and wasn't receiving it) plus showed me how to use my remote headphones which I never had quite mastered. I will call on him personally again in the future.

The agents handled the issues with both TV’s and checked internet connections.

I love my remote control when it is operating properly

Geek Squad set this up & did great job. Was a replacement for old Harmony remote. Like ability to control all devices on one remote but find it more sensitive than old remote. Is likely to change screens for no reason. Very annoying.

Really like the convience of this new unit! Easy to use

Excellent picture from this device..Does justice to the new TV.

Serviceman very knowledgeable in taking care of my problem

James was the lead tech. He and two others delivered and set up the new tv with the existing sound system and univ. remote. They were knowledgeable and thorough with the setup.

One remote for everything is great. So easy to use.

I have been using Geek Squad for many year now and have always been happy with their professionalism, patience, honesty and technical expertise. I will continue to use them until they give me a reason not too. But after many years they still haven't so i am very happy with the service they provide.

having all functions in one remote is efficient. And it functions well

He did a great job and in a timely manor. Thank you!

I had geek squad set home my home entertainment system and could not be more happier with the results. Thw tech was uniformed, very knowledgable and professional. He made sure all of my querstions were answered and that I was comfortable with his end product. You simply cant ask for more than that. Thank you Geek squad !!!!

The agent set up a new Wifi network using google internet mesh system after my Time Capsule died. He also reprogrammed all of my Wifi products in the home. He was also able to fix my Harmony remotes. Was courteous and efficient. I am a firm believer in the Geek Squad Agents.

Feels great not to have 5 remotes to deal with. One and sone.

Just like my remote. No problems at all thanks ...

I like the first one. No brainer for the second one.

After all of our equipment was mounted and installed, time and attention was paid to programming our harmony remote. The techs paid close attention to including all of our included equipment. After programming everything, they explained in detail how to use the harmony and some troubleshooting techniques. Excellent!

The Geek Squad team arrived as scheduled for the installation. They were courteous and knowledgeable. A problem arose with the Onkyo calibration system. A faulty receiver. The installers arranged to get me a replacement receiver which turned out to be a better deal for me. The floor demo Yamaha Aventage receiver. More power and easy to program. very happy